Question about Disney Mix Max Digital Media Player

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Driving me nuts

My daughter's mixmax is stuck on starting up. All it says is Disney Mix max starting up with the dial moving around. I can't even turn it off! I click reset, and the second I click on I am right back where I began (although after reset a message of free 4mb space available comes on and then goes away). For 100 bucks this thing seems like a piece of junk. I have even tried reinstall the program. I give up.

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  • Montrie Dec 28, 2007

    I had the EXACT same problem. I didn't try resetting (did that with the last one and then had to return it). Last night, it was stuck in starting up, now today it says I have to free 4mb and I can't get past that to do anything. I'm really discouraged since this was a Christmas 2007 gift, we've only had it 3 days and already returned it once and looks like we're still having problems. I called the tech support number twice where I held for 20 minutes and then was transfered to their voice mail system. This really SUCKS considered I have not only bought the mix max itself, but 4 different movies (all removed from packaging that was thrown away) AND a speaker set (also removed from packaging that is pitched with the Christmas wrap!!) PLEASE, anyone know what to do?



  • Anonymous Dec 29, 2007

    Stuck in the start up mode. what do I do to fix this?! 



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  • 93 Answers

It has to make a library file of the contents on the player. It uses that file to display the titles and artists when scrolling through the menus and what not. You'll have to format your player in order to clear it up. This will erase everything and then you can put your songs and stuff back on it. Just make sure that when you do you leave at least 4 megs of space for it to make that library file. Here's a link to the manufacturers instructions on how to format the player.

Posted on Mar 25, 2008


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1 Answer

I lost my cd to down load software to my laptop

Please check the following links for help:

Sep 27, 2010 | Disney Mix Max Digital Media Player

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My brand new mixmax won't power on

How unfortunate. Its probably a malfunction with your player. When I plug my daughters mix max into the usb it says do not remove. I waited and removed it anyway and it worked fine. I suggest you take it back and get a new one.

Dec 27, 2008 | Disney Mix Max Digital Media Player

1 Answer

Deleting music on a mix-max

As far as why it's stopping it could be several things; there could be a problem with the track itself being corrupted or, depending on where you got the tracks, they could be protected with Digital Rights Management. The memory in the player could also be corrupt as well. I would start with reformatting the memory in the player to correct any potential corruption there might be. Below are three links that will answer both of your questions. Always make sure you properly disconnect the player from your computer to reduce the risk of corrupting the memory and causing these types of problems.


Delete songs

Properly disconnect

Aug 29, 2008 | Disney Mix Max Digital Media Player

1 Answer

Deleteing music

Put songs your daughter does want on the MixMax, and then click "shuffle". It should load the new songs while deleting the old ones. Good luck!

Aug 06, 2008 | Disney Mix Max Digital Media Player

1 Answer

Mix Max Will not turn on

It's possible that the battery has failed. Before you contact the manufacturer for warranty replacement I'd suggest you try the Mix Max Recovery Tool first to see if that will make a difference. You can find that at the following address.

Just click on the link that says Download the instructions for your latest firmware update here and follow the instructions. Keep in mind that when you get to the point where the Recovery tool tells you to press the + while connecting you need to make sure that the player is turned off and press and hold the volume up button on the player when connecting it to the computer. If this doesn't work then contact them.

Jul 01, 2008 | Disney Mix Max Digital Media Player

1 Answer

Puting videos on

The Mix Max isn't an MP4 player. It's an MP3/WMA audio player and WMV (Windows Media Video) player. Even if you do put MP4's on the same way you put your music on it won't even know it's there. The videos have to be in WMV format to begin with and then they have to be properly encoded for play on it.

Check out #7 at
It has a PDF download with instructions on how to properly encode videos so that they will play on the Mix Max.

May 27, 2008 | Disney Mix Max Digital Media Player

1 Answer

Disney Mix Match

You may need to update the firmware on the player in order to be able to play the Max Clips.

As far as putting songs on the player goes check out the FAQ's page on the manufacturers website. The specific FAQ for adding songs is here...

Mar 17, 2008 | Disney Mix Max Digital Media Player

1 Answer

Not starting up

Try the recovery tool from their firmware update page. Go here and download the instruction document and try that. If that doesn't work you may need to get a replacement.

Feb 11, 2008 | Disney Mix Max Digital Media Player

1 Answer

Mix max

The videos have to be in WMV format to start and there are instructions on the manufacturers website on how to make sure that they are properly encoded. Here the link...

Jan 26, 2008 | Disney Mix Max Digital Media Player

4 Answers

Downloading Music onto Mix Max

If the music is already on your computer, it must be in mp3 format, do the following;
1) Open Windows media Player,
2) Connect your Disney Mix Max
3)Click "sync"
4) "Drag" song to where it says "Drag items here",
5) Click "Start Sync"

Jan 10, 2008 | Disney Mix Max Digital Media Player

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