My daughter's mixmax is stuck on starting up. All it says is Disney Mix max starting up with the dial moving around. I can't even turn it off! I click reset, and the second I click on I am right back where I began (although after reset a message of free 4mb space available comes on and then goes away). For 100 bucks this thing seems like a piece of junk. I have even tried reinstall the program. I give up.
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Re: Driving me nuts
It has to make a library file of the contents on the player. It uses
that file to display the titles and artists when scrolling through the
menus and what not. You'll have to format your player in order to clear
it up. This will erase everything and then you can put your songs and
stuff back on it. Just make sure that when you do you leave at least 4
megs of space for it to make that library file. Here's a link to the
manufacturers instructions on how to format the player.
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How unfortunate. Its probably a malfunction with your player. When I plug my daughters mix max into the usb it says do not remove. I waited and removed it anyway and it worked fine. I suggest you take it back and get a new one.
As far as why it's stopping it could be several things; there could be a problem with the track itself being corrupted or, depending on where you got the tracks, they could be protected with Digital Rights Management. The memory in the player could also be corrupt as well. I would start with reformatting the memory in the player to correct any potential corruption there might be. Below are three links that will answer both of your questions. Always make sure you properly disconnect the player from your computer to reduce the risk of corrupting the memory and causing these types of problems.
It's possible that the battery has failed. Before you contact the manufacturer for warranty replacement I'd suggest you try the Mix Max Recovery Tool first to see if that will make a difference. You can find that at the following address.
Just click on the link that says Download the instructions for your latest firmware update here and follow the instructions. Keep in mind that when you get to the point where the Recovery tool tells you to press the + while connecting you need to make sure that the player is turned off and press and hold the volume up button on the player when connecting it to the computer. If this doesn't work then contact them.
The Mix Max isn't an MP4 player. It's an MP3/WMA audio player and WMV (Windows Media Video) player. Even if you do put MP4's on the same way you put your music on it won't even know it's there. The videos have to be in WMV format to begin with and then they have to be properly encoded for play on it.
Check out #7 at http://digiblue.com/customer-service/faqs/disney/mixmax/index.html It has a PDF download with instructions on how to properly encode videos so that they will play on the Mix Max.
Try the recovery tool from their firmware update page. Go here http://digiblue.com/customer-service/faqs/disney/mixmax/17.html and download the instruction document and try that. If that doesn't work you may need to get a replacement.
The videos have to be in WMV format to start and
there are instructions on the manufacturers website on how to make sure
that they are properly encoded. Here the link...
If the music is already on your computer, it must be in mp3 format, do the following;
1) Open Windows media Player,
2) Connect your Disney Mix Max
4) "Drag" song to where it says "Drag items here",
5) Click "Start Sync"