I've installed the software from the CD, I plug in the camera to the USB cable, I open the screen so the camera turns on... Windows gives me an error saying the USB device is malfuctioning or doesn't have a driver installed.
I search the PC, I search the CD, I reinstall all software and restart, same problem.
What is going on?
I had huge problems with this software and after installing it i am no longer able to power my camera on while its connected to the usb on my pc. id say go to aiptek.com and see if there may be a driver conflict or some sort of compatability issue. what os are you running that may be an issue too.
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First, try attaching the camcorder via usb cable with the camera OFF, then turning it on. This may trigger Windows to activate the driver scanner and activate the driver. If you've been attaching with camcorder off, try attaching with it on, to see if that activates driver installation.
If that doesn't work, you may have a low-power usb plug; often the usb ports in the back of the computer put out more juice than the handy ones on the front. You may also need a shorter and more robust usb cable; I've found with various cameras and phones that certain usb cables work fine for recharging but won't necessarily provide adequate data transfer.
The first step you have to take to connect your camera to your computer is to ensure that you have installed the software that came with your camera on your computer. You should insert the CD into your computer's drive and the installation screen should load automatically. If it doesn't, you should open the drive's icon that the CD is in, then double click PICTURE PACKAGE. When the menu opens up you should then choose INSTALL. It should install the First Step Guide. Once the install is finished, and you click the NEXT arrow, you should be shown a screen that will allow you to install the ImageMixer VCD2. When that is complete the software might ask you if you want to install the Microsoft Direct X software. This may not show up if you already have that software installed. Chances are if anyone plays any games on your computer that software will already be installed. If not you can click the Install button for the Direct X package. If the system finds a newer version already installed it will display a message to that effect. If not, then it will install their version.
After all of the programs are installed a window will come up asking you to restart your computer. Go ahead and do so. Once your desktop is loaded back up, you should see icons on the desktop for Picture Package Menu and Picture Package Destination folder, as well as an icon for the First Step Guide. Now you should be able to connect your camera to the computer with the supplied USB cable. If you make the connection, and the computer does not recognize the camera do the following:
1) Disconnect and re-connect the cable at both the camera and computer end.
2) Disconnect all other USB devices from your computer, but leave your keyboard and mouse connected. Reboot the computer and once the desktop is loaded try and connect the camera again.
3) If you have more than one USB connection free on the computer try and use all of the other connections until one works.
If none of the above steps work then you will have to try and re-install your USB drivers from the supplied CD. To do so you will have to first delete the drivers that exist. Follow these steps carefully to do so:
1) Make sure your camera is connected to your computer.
2) Right Click My Computer and choose Properties.
2) When the System Properties window appears choose the Hardware tab, then the Device Manager button, then choose the View menu and make sure Devices by type has a black dot beside it.
3) Find the following devices in the folder names beside them. You will right click them and choose Uninstall. This will delete them from your computer. The devices are A) USB Composite Device in the Universal Serial Bus Controller folder. B) USB Audio Device in the Sound, video, and game controller folder. C) USB Device in the Other devices folder.
The system will ask you to confirm that you want to uninstall those items. Confirm them. Once they have all been uninstalled follow the steps given in the first part of this answer to install all of the necessary programs that came on the CD with your camera.
If you are still having problems getting the computer to recognize your camera after all of this then there maybe a hardware problem with either the camera or your computer. An easy way to check this would be to try another USB device in the port that you are trying to connect your camera to. If the device works then either your camera, or the cable you are using may be defective. You would have to take your camera and cable to a Sony store to have them check them out. If the device doesn't work then there maybe an issue with your USB ports on the computer. If you are familiar with the BIOS of your computer you can check it to see if the USB ports are turned on and if they are displaying any error messages. If you are not familiar with the BIOS on your computer then you will have to take into your local shop and have them test *********** board out.
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This solution is only applicable for the selected camcorder models. You can follow the steps mentioned below for the DCRHC36 models.
Turn on the computer.
On the computer, install the USB driver from the CD-ROM supplied with the camcorder.
Only the USB driver included on the supplied CD-ROM will properly enable the camcorder for USB streaming. The USB Streaming Driver can only be installed from the supplied Software CD.
Turn the camcorder on to the PLAY/EDIT mode.
Turn on the USB streaming feature in the camcorder menu. P-MENU? PICT.APPLI.Menu? USB SELECT? STREAM
Connect the USB cable to the camcorder.
Connect the other end of the USB cable to the computer.
Cue the video to the beginning of the video footage to be transferred.
Start the video capture software on the computer. You can try Software like Windows Movie Maker
oNOTE: The computer must have compatible video capture software to complete this procedure. Many video editing software applications include a capture function. If you have video editing software, you might not need a separate video capture application.
Begin playing the recorded video in the camcorder.
Begin importing the recorded video with the capture software.
You can also transfer the videos to the Computer using an i.LINK cable. The i.LINK cable is better than the USB as the former transfers the videos digitally and the latter in analog form. Hence, the video quality is good for the videos transferred using i.LINK. You will not need any supplied Software to do this. You need only the i.LINK cable and the video capture Software like Windows Movie Maker(Pre-installed) in Windows Xp Computer.
Click on the link below to view the instructions to transfer the videos using an i.LINK cable. http://www.kb.sony.com/selfservice/documentLink.do?externalId=C111893
run the handycam utility CD and install the HDD Handycam Utility driver/software. Then put the camera on the base, plug it into your computer via the usb cable. Turn the camera on. Wait 5 seconds, then hit the button on the base. You will here your computer recognize the driver and ask you what to do with it. Close that. Then open the HDD Handycam Utility probram. It will prompt you to import the video/camera files. You will find a delete option there, too.
You can use Ulead or Pinnacle Studio in Windows XP or Vista. You will need a DV (firewire) cable or a USB cable to plug into your computer. Once the power is turned on the camcorder. You will see a dialog box on the screen to run the video editing program.
Unplug the US cable. There is a computer Application guide that came with your camera. You need to load the software and set up the application and then plug in the camera USB cable. The application guide is not complicated.
The JVC cameras have a flip-out screen, behind this is a small port to which the camera cable connects, kind of "M" shaped. It may also have a DV port hidden behind a small plastic door somewhere on the camera. The other end of the cable goes to the back of your computer tower. Turn the camera's power switch to "Play" or VCR mode and then connect the cable to the tower. Windows should detect the camera, load it and then offer to capture the footage using Windows Movie Maker. The video imported is saved to your "Videos" folder by default. Under start, go up to your user name at the upper right -- usually your name-- and inside the window that opens look for Videos. You can then use Windows Movie Maker to capture and edit your movie.