Question about Garmin StreetPilot c550 GPS Receiver

2 Answers

Won't turn on after first time

I used my Garmin c550 right out of the box without charging the battery. I plugged it into my car with the AC adapter and it was working fine. When I turned the car off, it shut itself down after 30 seconds. After that, it would not turn on. I've had it plugged into the computer for over 10 hours to charge the battery, but it still is not turning on. (The device did not automatically power on when connected to the computer.) I've tried pressing the power button, holding it down for over a minute, pressing the reset button, simultaneously pressing reset and power, and nothing has worked. Garmin.com's support page won't load and it's past customer service times (will call tomorrow). But just in case customer service can't help, I'm wondering if this has happened to anyone else, if I'm doing something wrong, and if there is a way to fix this.

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  • Anthony M Dec 26, 2007

    I have the same problem. Have been using the unti for 2 mos., and has been working fine until 2 days ago. It won't turn back on. I tried plugging it into the computer, and trying the reset button, however it still wont turn on. What next?

  • c-donna Dec 27, 2007

    The suggested solution seems like it's for if the device won't turn off, however, my device won't turn on, so I can't update the software. But, I'll try keeping it unplugged for a few days to see if that helps and add another comment if it does. Thanks.

  • rmatthews123 Dec 27, 2007

    same problem. My streetpilot freezes up if I don't turn it off when I park. So I turn it off, then it won't turn back on. I've tried pressing the reset button. The last time this happened, it finally reset after a few hours. I am beyond frustrated, and am considering sending it back and going with a different brand.

  • c-donna Dec 28, 2007

    After waiting about 24 hours without plugging the device in, I was able to get it to turn on when connecting it to the computer! I've updated the software but haven't tested it much after that. It seems to me that the unit may not have been off after all. It could be the device encountered the known freezing problem after turning off the screen, but not completely shutting down? Whatever it was, I hope the software update fixes it. Thanks!

  • okiediver Feb 27, 2008

    Where can I get this file to update the software? I am having the same issue......

  • Amo90310 Oct 25, 2008

    my garmin c550 is not turning on even i press the reset button and even i plug it with the usb cable

  • Anonymous Mar 15, 2014

    yOU SEND ME A NEW CORD LAST YEAR, COULD IT BE THE CORD???

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The solution below worked for me.

thx

Posted on Dec 27, 2007

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Saw this on a different forum.....I got one for xmass.....hope it doesn't happen to me!!!!!!!!



I apologize for the inconvenience. After further research with our engineers, a problem has been discovered on your C550. A file has been created to stop the unit from turning off and locking up. Please download the new file from your computer to the unit. The file is attached to this email along with instructions on how to get the file into the unit.

The following procedure will update the software in your C550 series and correct the power issue you are experiencing with your Garmin C550 series

1.) Let the Garmin sit without power for at least 24-48 hours.

2.) Plug the C5xx series into the your computer (using a USB port in the back of the computer) with the cable provided with the unit.

3.) After removing the faceplate on the front of the Garmin press and release the reset button. At this time the C550 series will reset and power on.

4.) Save the attached file included in e-mail from Garmin Product Support. Save this file to the desk top on your computer. Note: This will make it easy to find.

5.) Open the My Computer window (by accessing the start menu on the bottom left of your computer screen).

6.) Locate and open the Garmin Mass Storage device.

7.) Locate the Garmin folder and open.

8.) Open the remoteSW folder.

9.) Copy the file that you have saved to the desktop and paste it into the remoteSW folder you have just opened. Make sure that none of the files contained within the remoteSW folder is highlighted, or you will not be able to save the new file.

10.) A message window will pop up asking you to confirm that you want to replace the file; Select Yes.

11.) Disconnect the C550 series from the USB cable and let the unit restart. A message will appear on the screen stating "Updating PLD Software".

Note: the screen will fade out and go blank during this process. Do not be alarmed, this is part of the update procedure, and the screen will return to normal within seconds.

Posted on Dec 26, 2007

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2 Answers

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It is possible that the internal battery has discharged, and is unable to recharge due to a blown fuse inside the cigar lighter plug or a blown fuse in the car's fuse block for the cigar lighter outlet.

  1. Unscrew and remove the silver or black, round end piece.
  2. fileservlet?date=1&kb=%7b6b85cfa0-194d-11dc-44cd-000000000000%7d&id=%7b6e53bea0-6874-11dd-436f-000000000000%7d&ext=jpg
  3. Remove the fuse (glass and sliver cylinder) and replace with a new fuse.
  4. Ensure that the silver tip is placed in the end piece. Screw on the end piece.
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Consult your car's owner's manual for locating the fuse block in the car. Both fuses must be good.

If you're unable to power up the c500 outside of the car (running on internal battery) your c550's internal battery may no longer be able to accept a charge. This will require a battery replacement - or use with a cigar adapter only. You may have to return the GPS to Garmin for a battery replacement - but there are some third party battery providers for some Garmin GPS units. If one is available for the c550, you may save enough money to make going the third party route worthwhile.

Please rate this replay if helpful - good luck!

You can download / view a copy of your c550 manual here.

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Nov 11, 2009 | Garmin StreetPilot c550 GPS Receiver

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Help!


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My GPS won't turn on.


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It's been less than 8 hours since I've had it, and I have not gotten a chance to use the car adapter to charge it... I have a DC/AC unit inside my house which I am using to charge the unit and it works fine (incase you dont know what a DC/AC adapter is; its pretty much a lighter adapter that plugs into the wall).

MAKE A LONG STORY SHORT -
With my migraine starter experience with charging and powering on; I have read on 100's of Magellan 3250 reviews that cold tempratures cause these issues.

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If the USB port plugged in charging in the car; if it is still not working, make sure that the FM part is also plugged in. I found that my GPS does not charge with just the USB end plugged... At least for me, it will only charge with BOTH ports plugged....

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