Question about Husqvarna Designer I

1 Answer

Screen is frozen

Messages will come up on screen but when you try to touch screen to get a new one to come up nothing happens its like it is frozen or something. what can i do to fix the problem?

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  • michelle1513 Jan 05, 2008

    thanks for the advice but nothing happens at all its like frozen all together. I think i pushed to many buttons at once and overloaded it. i hope i dont have to send it in to get fixed cause it will probably cost me an arm and leg!

  • michelle1513 Jan 05, 2008

    yes ive tried all that, i am not sure if it under warranty it was my grandmothers and she passed away a year ago and gave it to me. How would i find out if its still under warranty or not? thanks for advice

  • michelle1513 Jan 05, 2008

    its a 2.0

  • bcac3 Nov 09, 2008

    I have the same problem. I am running version 2.22.

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  • 201 Answers

Are you saying that nothing at all happens every time, or sometimes you get the wrong thing i.e. you touch Prog and Rep screen comes up? Have you ever recalibrated your screen? This should be done regularly - at least every six months, but I do mine monthly. The catch is that in order to do this, you need to access the Set Menu and if your screen is not responding at all this would be impossible. In the Set Menu on the last page (I think) there is a "Color Touch Screen Adjust" button. Use this to access the calibration screen, and you must touch exactly in the centre of the two crosshairs until they turn green. Instructions are on Page 31 of my manual.

Posted on Jan 04, 2008

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  • Pamsquilt Jan 05, 2008

    Assume you've tried simply re-booting the machine i.e. turning it off then on again - but wait a good minute or so before turning it back on. This is a long-shot, but try turning it off, attach the embroidery arm, then turn it on again. Or, if the embroidery unit is attached, turn machine off, take off arm, then turn on again. Is it sewing at all, or is everything frozen up? Take out any floppy disk or USB stick you have in the machine before re-booting.

    I am sure I read somewhere in the manual about re-setting everything back to factory settings, but cannot locate that information now. I belong to an online group specifically for the Designer 1 machines so I will ask them for advice on this and will get back to you.

    Got to admit it's sounding like it does need to go to the repair shop, but hang in there a bit longer and see what I can find out. Is it still under warranty? Warranty is 5 years but I think the screens have a separate warranty. (Mine was second hand and already out of its warranty when I got it, so not sure of details.)
    Pam

  • Pamsquilt Jan 05, 2008

    When you turn it on, do you get anything on the screen or is the screen black? If you do get the start-up Husqvarna motif, look in the lower right corner and make a note of the Version number - it might be 1.64 or 2.0, 2.1 or 2.2 - or maybe something else again! Get back to me with this number. I have an idea to try. But if the screen is black - it needs to go in for repair.

    I don't know how you would tell its age. Did you get all the paperwork with the machine - maybe the receipt is tucked into the manual or something? Where on the machine does it say "Designer 1"? On mine, it is written underneath the screen. Newer ones had it written on the flap at the top of the machine. Does it have "ESS" or "Exclusive Sensor System" written on it? Newer ones had that, mine doesn't. In any event, you would most likely need the receipt in order to get it fixed under warranty. Would you be able to find out where your grandma bought the machine - they would have a record of its date of purchase.

    Maybe you should just take it in for repair - after all, if you did not have to pay for the machine it would still work out a cheap machine for you all up. You could also get a service done at the same time then be confident of having a machine in tip top working order.

    Anyway, get back to me regarding the Version number. I will write again to you with a suggestion when I know what number it is.
    Pam

  • Pamsquilt Jan 06, 2008

    Michele - I would like you to try updating the machine software to see if this will kick-start the screen. You can do this two ways: download the update file from the Husqvarna website, or I can send you a zip file. The version available on the website is 2.2 and some have had a few issues with this version - I did not update to 2.2 because it did not offer me anything I needed, and I did not want to see whether or not my machine would have these issues. However, it might be worth you giving it a go. The "issue" they had was that they had to hit the Start button twice to start an embroidery - no big deal, I agree, but something I could do without. Can you handle the update procedure? There are full instructions on the website on how to download and how to install. You will need a new floppy disk to do it. www.husqvarnaviking.com - go to embroidery/embroidery machines/Designer 1 USB (don't panic if yours isn't USB) and use the red links to get to the download page. If yours is NOT USB make sure you choose the correct download file.

    I have 2.1 installed, and I have saved the zip file on my hard drive. I can email you this if you would like it, but you would need to contact me privately not through this online group. Also, I have the USB and am not 100% sure my file would work for you. We can try it if you like, but I think you would be better off using the Husqvarna one.

    Let me know how you get on. It might not work, but it's all I can think of and might be enough to get the machine "thinking" again. Otherwise - it's off to the repair shop, I'm afraid.
    Pam

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Accessing Alignment Mode:

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Then you will see a text message something like
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STOP

Don't touch the "+" in the text message !!!!!

The one you want will be elsewhere on the screen and all on it's own, with no text around it.

Using the non pointed end of a needle, or the spare spool pin (nothing sharp) gently but as accurately as you can, touch the centre of the +

The + will move to several more locations as it organises the height, width and orientation you give by touching the centre of the + as it appears each time.

When it is finished, turn machine off, then on as normal.

If this does not correct the issue, it may well be something else, so please, if you want any more help with this, just post back here, or, drop a line through the "Contact Us" page at www.bargainbox.com.au

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