I had the same problem with my Sansa Connect. It refused to start up when connecting to my computer. I think it may have something to do with not refreshing my music every so often. I tried the Recovery Tool, but it did absolutely nothing. Same problem was still there. So, I did a factory reset and it worked. No problems. I would recommend refreshing music regularly to avoid this problem.
Mine does get recognized by my computer. I can transfer MP3 songs to it but I can not play any of them back--I get error: "can't play--license expired". However these are my own MP3 songs I ripped them from my own CDs to my computer. Any advise will be greatly appreciated.
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What happens with my Sansa e270 (6 gb) is when i connect it to my PC the connections seems to be patchy and it will not download or delete songs, when i unconnect it, it is as if i have not done anything. I can only download songs at small increments, and many times the connection is not working. The wires seem to be fine, and the USB ports work, and the cable seems ok. This is very annoying. thanks for helping!
MINIMUM SYSTEM REQUIREMENTS
Windows XP SP1
Windows Media Player 10
Intel Pentium class PC or higher
USB 2.0 port required for hi-speed transfer
CONNECTING AND TRANSFERRING
Connect to your Computer
1. Connect the small USB Cable Connector to the USB port on your computer, and then plug the larger
Cable Dock Connector in to your Sansa c200 port.
2. Once connected to computer, it should be detected by the operating system automatically and is
shown as an additional drive called “Sansa c200”.
SANSA MEDIA CONVERTER
You will need to use Sansa Media Converter to transfer photos to your Sansa c200. Insert your SanDisk
CD and select Sansa Media Converter to install it to your PC. Then you can load your personal photos
onto your Sansa c200 by using Sansa Media Converter.
To transfer music to your Sansa c200:
1. Connect Sansa c200 to the computer.
2. Drag and drop files from your computer to Sansa c200 by using a variety of music software
programs to transfer/synchronize your files.
3. In MTP mode as long as the files are WMA or MP3, they can be dragged into the Media folder.
Otherwise, they can be dragged into the Data folder (these files will not appear on the player).
4. In MSC mode, files/folders can be dragged/copied to the device.
ok man you log on to itunes shorten the program so you can see itunes and the desktop screen the left click and hold the song you want and drag it to the desktop and there you go you have the song on desktop then copy paste it to your mp3 by going into my computer click on mass storage device or it might have different name and paste the song in there if you need anymore help contact me at firstname.lastname@example.org