Question about SanDisk Sansa Connect MP3 Player

5 Answers

Sansa Connect Problem

I have a Sansa Connect 4 GB, that is not being recongized by my computer, OR will it download songs anymore! Yesterday it was working fine, and now it work at all! HELP!

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  • 5 more comments 
  • Anonymous Dec 27, 2007

    windows media player does not reconize device

  • yls0810 Dec 27, 2007

    The Sansa Connect is not recognized by my computer. It worked fine for a couple of days. It will not allow me to download songs to the player because it's not recognized as being an option. I was able to load songs with no problem before -- now nothing.

  • lumni Jan 08, 2008

    first connect working fine ..than next time i plug in not reconized what's the problem???/

  • Anonymous Mar 02, 2008

    my computer will not recongize sansa connect

  • teddon Mar 30, 2008

    my windows media player said unknow usb device ,

  • Anonymous May 09, 2008

    my computer wont recognize my sansa connect

  • becca432007 May 25, 2008

    how do you refresh the connect I spent 2 days on trying to get my computer to recognize my connect even uninstalled software and reinstalled worked at first but the problem just came back. any help would be appreciated. Thanks!



5 Answers

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I had the same problem with my Sansa Connect. It refused to start up when connecting to my computer. I think it may have something to do with not refreshing my music every so often. I tried the Recovery Tool, but it did absolutely nothing. Same problem was still there. So, I did a factory reset and it worked. No problems. I would recommend refreshing music regularly to avoid this problem.

Posted on Jan 19, 2008


Try restarting it. That worked for me. hold the "on" button down for eight seconds.

Posted on Feb 21, 2008


My computer will not reconize my sansa connect. couldn't dowmload solfware that came with player

Posted on Feb 17, 2008

Download the Sansa Connect Recovery Tool, install and run it.

Posted on Jan 15, 2008

  • Level 1:

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Mine does get recognized by my computer. I can transfer MP3 songs to it but I can not play any of them back--I get error: "can't play--license expired". However these are my own MP3 songs I ripped them from my own CDs to my computer. Any advise will be greatly appreciated.

Posted on Dec 28, 2007

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Posted on Jan 02, 2017

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Cant load songs

the best way for that is to read your manual.

Windows XP SP1
Windows Media Player 10
Intel Pentium class PC or higher
CD-ROM drive
USB 2.0 port required for hi-speed transfer
Connect to your Computer
1. Connect the small USB Cable Connector to the USB port on your computer, and then plug the larger
Cable Dock Connector in to your Sansa c200 port.
2. Once connected to computer, it should be detected by the operating system automatically and is
shown as an additional drive called “Sansa c200”.
You will need to use Sansa Media Converter to transfer photos to your Sansa c200. Insert your SanDisk
CD and select Sansa Media Converter to install it to your PC. Then you can load your personal photos
onto your Sansa c200 by using Sansa Media Converter.

To transfer music to your Sansa c200:
1. Connect Sansa c200 to the computer.
2. Drag and drop files from your computer to Sansa c200 by using a variety of music software
programs to transfer/synchronize your files.
3. In MTP mode as long as the files are WMA or MP3, they can be dragged into the Media folder.
Otherwise, they can be dragged into the Data folder (these files will not appear on the player).
4. In MSC mode, files/folders can be dragged/copied to the device.

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Computer doesnot recongize my sansa

well from what im learning cause mine is doing the same thing, you'll have to format your sansa or update your usb port

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ok man you log on to itunes shorten the program so you can see itunes and the desktop screen the left click and hold the song you want and drag it to the desktop and there you go you have the song on desktop then copy paste it to your mp3 by going into my computer click on mass storage device or it might have different name and paste the song in there if you need anymore help contact me at

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