That's good advice. I didn't know about the reset hole. I got it to start working by first letting it power all the way down so the blue light was off. Then when I replugged it in to my computer, my computer still did not recognize it, but when I unplugged the cord from the opposite end of the usb and replugged that end back into my zen, for some reason it started working and the zen started up. That is a non-technical answer for sure, but I thought I ought to post it because that is when it started working for me.
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When it is on, holding the power button in for 5 or more seconds hard resets the device. Give that a try. If not. it's possible it's been bounced one too many times and needs the LCD cable re-connected or the controller is bad for the LCD.
I plug mine into the usb port . then i open the file where the folder says music. in the music folder i remove or delete files from it. then i add copies of new ones. that's the only way i can add music to mine because mine won't form at it with the converter. the converter says its the wrong format.but this way works fine for me. the copes i add are mp3 media player or quick time
Playlists can be made on the fly, but you have to play each song you
want to add to the playlist in order to bring up the option.
Basically WinAmp is the way to go [here's how:]
First, start up Winamp and add your songs to its library. You've probably already done this.
Next, create a playlist. Call it "Exercise" for this example. Drag a few songs from your library to it.
Next, connect your e260 in MTP mode. It should show up after a few
seconds under the "Portables" item in the Winamp hierarchy. Right-click
the Exercise playlist and send to your e260. Wait for the playlist and
songs to sync, then disconnect your device.
(Optional) go to your e260's playlists and confirm that Exercise
didn't show up. If you do see it, then you probably have a future
version of the firmware that doesn't have this problem.
Here's the kick. Turn the e260 off by holding down the power button
for a couple seconds until you see "GOODBYE." Release the power button.
Switch the lock slider to the locked position. Press the power button
and keep holding it down. The blue wheel light will come on, and then
you'll see the SanDisk logo. Then the screen will go black and you'll
Key LOCKED System shutdown
Once you see that message, you can let go of the power button. Flip
the lock slider to the unlocked position and press the power button
again. Now navigate back to your playlists and you should see Exercise!
Fortunately you don't have to go through these hoops with every
sync. You can freely edit existing playlists and add/remove music;
these actions appear to work fine. This hack is necessary only to get
new playlists to show up.
You have a few issues, but they are easily resolved.
Battery - the battery inside has come loose from the contacts. You will need to remove and re-seat the battery to allow it to charge / function.
Not able to transfer files - sounds like your device may be full or close to it. Best solution would be to format the device to remove all the music and start over. With the device connected, go to My Computer, right click on the device name (e250) and select FORMAT. Just click start and ok, to the delete all music prompt. If you are not able to format, change the mode on the device Settings>mode or USB Mode and try again.
If you have more questions, just add to this one.
Best of Luck.
Here's what happened: When you first synced your GoGear to Windows Media Player, you may have set up the automatic sync option. When this option is selected, Windows Media Player will add EVERY song, picture, etc from your Library on your computer to the GoGear. Now, every time you sync you device, it adds every new file from your computer into the GoGear automatically. It will even delete songs from your GoGear that were on there before. Go into Windows Media Player 11 with your GoGear connected to the computer (it will automatically sync and add new files one last time), move the mouse cursor over to the sync tab; a small black arrow will appear under the word "Sync"; click on the small black arrow and a dropdown menu will appear; select "Portable media device" from the dropdown menu, and another dropdown menu will appear; select "Set Up sync"; a window will appear with some information on your device - uncheck the box that says "Sync this device automatically"; click Finish; This will eliminate the problem of Windows always adding songs/files you don't want into your player. -Tha Mp3 Doctor
i'm having a similar problem. every time i sync new music my computer tells me its on, but the tracks aren't on the player. it also refreshes every time i turn it on, which takes forever amd is getting really annoying. could this have something to do with my new microSD card?
Take out the four screws on the back and pop out the battery then put it back on. Make sure you synced the songs properly. Add to the problem how you added your songs and I might be able to help.