Question about Garmin Nuvi 660 GPS Receiver

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New GARMIN 660 Won't get past the Intro screen

I just opened my Garmin 660. It wouldn't turn on out of the box. I plugged it into the AC charger. Been about 4 hours now and the unit will not go past a screen with GARMIN in large letters in the center of the screen, black background. At the bottom of the screen it says Loading Maps....
I've unplugged it, powered it on, off.. Any suggestions?

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  • Anonymous Dec 27, 2007

    I'm having the same problem. I have been on hold with their technical support for 30 min...

  • jfram1 Jan 03, 2008

    I have the same problem---brand new unit. I performed a reset several times. I have been on hold trying to get through to tech support. This is a disgrace. I will return it to Amazon if I can not get through to Garmin today.

  • cmweb Jan 04, 2008

    Tech Support advised me to return it to the store because it was defective. I did get a new one and am pleasantly surprised with the functionality. I did end up buying Best Buy's 4 year Service Plan for $50. When I checked the Garmin website they wanted $250 to refurb the unit.



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Problem solved: I got through to Tech Support. They suggested a 'hard reset', which solved the problem: Put you finger on the lower right screen while you power up and it will do a hard reset---and it will get past the "loading maps" screen, where it had been stuck.

Posted on Jan 03, 2008


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