Question about Motorola Mobility Razor Behind-the-Head Boom Headset with Push-to-Talk Button for Nextel Phones Headset

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Frozen buttons except red end call button

All of a sudden all of the buttons froze except the end call button. can answer calls only if I flip open the phone. no water exposure. please help. its like the keys are locked? I just got my new razor and my keypad is frozen except the call & end button. Also when it was charging and i took it off it said "batterie is unable to charge."

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  • Anonymous Jun 04, 2008

    all keys are frozen



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It seems you have the common v3 keypad flex problem - normal issue - it costs $25-40 to replace depending where you do it.

we charge $25 + shipping

Posted on Jan 21, 2008


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That happened to my phone and I had to return it, there was no fix.

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Sep 22, 2007 | Motorola Mobility RAZR V3

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Frozen buttons except red end call button

This is a common problem, it has to do with the keypad flex. either the connector on the top part of your phone is unpluged or your flex is damaged. Open the top of the phone where the screen is at (4 torx screws) genlty remove the cover. you will see two connectors, one that goes to the camera, the other is the one you want. genlty pry it off upwards, I would also clean it with some IPA (rubbing alcohol) and a brush, re-connect it pushing down firmly, you will fill it when it connects. if it doesnt work, you can purchase a new flex, if you need repair help, let me know I can try to repair

Sep 22, 2007 | Motorola Mobility RAZR V3

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is your phone been dropped or wet? check local service center near our place.

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I have the same problem. Was not dropped or water damage to my knowledge. Just the red button works. When I open it, though, it shows the asteriks key as being pressed which is under the #7 key. Any help would be greatly appeciated.

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