Question about Microsoft Xbox 360 Console

3 Answers

Wont read the disc

My XBOX 360 will not play 3 new games I purchased. I inserted Halo3, Lego Star Wars and Dance Revolution discs and I got the following message "to play disc enter it into a XBOX 360 console." I tried turning the console off, unplugging it at the outlet. Nothing works. The games are brand new. Any suggestions?

Posted by on

3 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.


    An expert who has written 20 answers of more than 400 characters.


    An expert who has answered 20 questions.

  • Expert
  • 102 Answers
Re: Wont read the disc

The dvd drive prolly needs to be replaced. ive had this issue plenty of time before and it sometimes turned out to be the cd its self. the console might not be able to read the cd becuase of some kind of damage, try a dif 360 game.

if that dont work open up the cd and look on the dvd drive there will me a model number of a dvd drive. go to or and find a place that sells brand new or used but working dvd drive and purchase it and add it to the console. this will fix the issue of any reading cd problems.

make sure you purchase the correct dvd drive model

Posted on May 20, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer
Re: Wont read the disc

I spoke with XBOC techs...they advised that the unit had to be returned for repair. It appeared to be something they immediately recognized as a common problem in need of shop repair under warranty.
thanks anyway.

Posted on Jan 13, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert who has answered 20 questions.


    An expert that has over 10 points.


    An expert whose answer got voted for 2 times.

  • Expert
  • 121 Answers
Re: Wont read the disc

Soryy to hear about it guys. no really at home solution but you can call the experts the number is 1-800-4myxbox they will try to fix your problem and if they cant they will repair it. Hopefully this helps and i hope you get to gaming soon :)

leave feedback please

Posted on Jan 13, 2008

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

Wont read games only reads dvds

This is going to be a bit long -- but very detailed, so please read it carefully. There are several reasons that an xbox 360 system will have problem reading discs. The error messages also vary from unreadable disk, no message at all but the game skips, "please insert disc in a 360 console" to "open tray." There are a few reasons this may happen:

1.Bad disc. Check the back of your disc for scratches. If it looks good (or plays fine in another console), then the disc is probably fine. Also-- try more than 1 game to be sure.

2. Bad laser. The XBox 360 has a DVD drive very similar to a PC's DVD drive inside. The drive contains a bunch of parts including a few motors and gears and a laser.The laser is the part that actually reads the disc. The reality is...with all the hours and hours of game play, lasers do eventually wear out. The laser isn't very easy to replace, but it is replaceable. You can find any and all XBox 360 lasers at the following website:

3.Bad DVD Drive. Sometimes other components inside of the DVD drive can become bad such as the motor that spins the disk, the motors that open the tray, etc, etc. You can get a new DVD drive to just replace everything,including the laser, in one shot but there is a catch. The XBOX 360's DVD drive is tied to the motherboard using a software lock.The easiest way to overcome this lock is to buy the exact same manufacture DVD drive that is in your system now, remove the circuit board from the old DVD drive (which contains the software key) and transfer the circuit board into the new DVD drive that you purchase. If you do this simple procedure, there is no flashing involved. The following website carries DVD drives and also provides instructions on swapping the circuit board from the old drive into the new one.

XBox 360 parts:

DVD Drive Swap Info:

May 15, 2010 | Microsoft Xbox 360 Pro System Console

2 Answers

My fifa 10 disc for xbox 360 is unreadable

Well it is mostly a scratched disc problem.I had a problem like this my LEGO star wars complete saga.What I did was I just took it to gamestation BUT make sure you still have the receipt because if you do not have the receipt they will put it through a laser machine which might give it laserburn (Laserburn is worse scratches on the disc)But they use a different machine if you bring your receipt!!!

Apr 24, 2010 | Microsoft Xbox 360 Elite Console

2 Answers

Hwhat does it mean when it wont read one game but will read another

it means the one that wont read is scratched, dirty or defective, my advice is to clean it if its dirty, get a cd repair kit if its scratched or take it back if its defective.

Sep 13, 2009 | Microsoft Xbox 360 Console

1 Answer

360 won't play a certain disc

i had the same problem with my xbox 360, but with call of duty world at war.
i had to exchange my xbox 360, for a new one.
and it now works fine, so you should probably stop trying to use the game, or exchange your 360.

Aug 18, 2009 | Microsoft Xbox 360 Console

1 Answer

Wont read disc,instead says open tray

Try turning the xbox on and off. Try removing the power from the xbox and plugging it back in. Try other discs and see if it works. Try doing updates on your xbox360 and see if that fixes the problem. That fixed mine with Halo.

Aug 07, 2009 | Microsoft Xbox 360 Pro System Console

1 Answer

I have a specific game that will not play on my xbox 360,Lego star wars the complete saga. Every other game works but this one. I thought was a bad disc but i got it exchanged and still the same thing...

Try to install the game to the HDD. You must have the NXE Dashboard.

To do this simply insert the game onto the drive and go to the menu where it shows the game disc.

Press Y on the image of the game and select "Install to Hard Drive".

After the game finishes install select "Play From Hard Drive"

If the game fails to install try cleaning the disc with warm water NOT hot or cold water but WARM. After that dry the disc with a soft towel or some sort of SOFT cloth by wiping away from the center of the disc.

Jun 16, 2009 | Microsoft Xbox 360 Console

1 Answer

Xbox won't load Hi I have Xbox

It could be the laser needs cleaning, or the game disc itself make sure there are no scratches on the game disc underneath. if other games play and just that game wont then its possible it could be scratched and need of a clean.

Mar 01, 2009 | Microsoft Xbox 360 Console

2 Answers

Unplayable disc and insert a game but it is

Did you get the disc or the console fixed. If it gives u the error saying please insert this disc ito an xbox 360 console, then blow on it and clean everything.
If its a dif error tell me. I no how to fix a couple red-ring problems.

Jun 17, 2008 | Microsoft Xbox 360 Console

12 Answers

Won't read disc's

theres a known problem with the hitashi dvd drive in the xbox 360.
the only solution to this is a home repair job, look up on youtube on how to do this, although this isnt recommended as it voids warranty.
so the best way is definitely just to ring microsoft and send ur console in for repair.

Dec 26, 2007 | Microsoft Xbox 360 Console

Not finding what you are looking for?
Microsoft Xbox 360 Console Logo

112 people viewed this question

Ask a Question

Usually answered in minutes!

Top Microsoft Video Game Consoles Experts

Troy Gorman
Troy Gorman

Level 3 Expert

508 Answers

Pablo Gonzalez

Level 3 Expert

733 Answers

Martin Murray

Level 3 Expert

1614 Answers

Are you a Microsoft Video Game Console Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides