Question about HP OfficeJet 7410 All-In-One InkJet Printer

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Melted plastic under black ink cartridge

The error message says .."print cartridges .. not intended for this printer". They are HP cartridges. Upon closer inspection I notice that a black plastic well area under the black ink cartridge has black ink on it, and the plastic well area is largely MELTED away. Yikes!!!

Ever heard of this? Any easy repair? I have had this printer for maybe 10 months. Thanks, Bart

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Re: Melted plastic under black ink cartridge

10 months well then it is under warranty still. HP replace machines under warranty, no easy fix, never known of melting.

Posted on Dec 26, 2007

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Error message "to print in color, install the following cartridges:" continually comes up after installing new cartridge.

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Printer Error Message

Yes, there a few items you need to consider with respect to HP 61 (or 61XL) cartridge errors messages on any HP Deskjet 1000 through 3510 printer model:
If you get an HP 61 / 61XL integrated ink cartridge refilled (i.e. currently offered at Costco or Frys today) or if you buy a remanufactured/compatible HP ink cartridge, the ink levels cannot be reset (HP has a smart chip embedded within the nozzle plate at base of ink cartridge which counts the drops and then registers as empty) you'll just need to live with it and ignore ink low, non-genuine, counterfeit messages and similar while you are using these types of aftermarket supplies. The first video below provides an overview of this low ink phenomena.
If the new (or refilled/reman/compatible) HP 61 / 61XL ink cartridge refuses to complete the printer alignment following cartridge installation, then the ink cartridge either has a connectivity issue with the flexible printed circuit cable (inside unit where cartridge mates with cable), rear cartridge contacts or cable contacts are dirty with ink residue, or the cartridge is suffering from marginal internal electrical performance. Ensure you press OK or Cancel up to six times to clear out the printer error log.
These types of severe cartridge errors (i.e. Incompatible cartridges, Black/Color cartridge(s) problem / Cartridge not intended for this printer, etc.) typically indicate the internal micro-electronics of the HP 61 cartridge are electrically damaged. The cartridges electrical wire runs at rear and lower side of the ink cartridge are very delicate and are somewhat susceptible to ink attack over time, which can lead to premature failures. In addition, the older the cartridge the higher the chance of an internal electrical failure due to prolonged ink exposure and subsequent circuit corrosion. I suggest you run a Tap 41 diagnostic test to check cartridges electrical health (this is a forced service test so the printer will attempt to send whether cartridges are good or not); Refer to Inkjet411 youtube videos below:

HP 60, 60XL, 61, 61XL Ink Cartridge Refills - Solving Errors & Warnings:

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I've had the same error:

Hold down the following keys:

Photosmart Express, Photo Fix, Reprints, Print Photos and then Help.

You'll get the message: "Enter Special Key Combo"

Press OK.

Scroll over to Reports then self test: and press ok, it should print. a selftest report.

If you get an error Pen in Chute 1, or 2, has tsr failure: Call/Chat with an HP technician.

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HP Officejt J4680 - All in one Printer from HP, whcih will have Printing, Fax, Scanner and Copier facilities.

Normal catridges recommened by HP are given below :

01. HP 901 - Black which will print 200 Pages.
02. HP 901 - Tri Colour which will print 200 Pages.
03. HP 901 XL Black which is a bigger one that will print 900 pages regulary.

This printer is most rugged one used by Home as well as in offices.

The follwoing message regarding this Printer taken from HP Website which gives information about the printer quality.

Enjoy the convenience of wireless connectivity with our Officejet J4680 All-in-One. You'll be able to print, copy, scan, and fax all from one device, plus print at speeds as fast as 28 pages per minute in black and 22 in color. And with our Officejet inks, you'll get high-quality printing at a lower cost per page than with a laser printer. Reliable and versatile
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Please use the originai catridges for this printer and there will not be any issues.

In spite of this, the problem continues, please call the local HP Authorized Printer vendor to solve this problem.

If the Printer is under warranty, you will get a replacement printer with same or the higher configuration which is available in the market.

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