I have a valid windows xp professional w/s...

Hello there michael.

Here's your geek-steer ...

You have three options to obtain your product code (however, in your case the first option's a non-starter):

= Physical =

• On the installation disk, or it's sleeve/protective case.
• Stickered, or possibly hand-written on/in your product documentation (i.e., manual, guide, etc.).
• Affixed on the exterier of your PC case (usually on the side or back). This is a typical location if the product is an operating system (i.e., Windows Vista, XP, etc.) that was preinstalled by the OEM (original equipment manufacturer).

= Software =

Is the software in question currently installed? If yes, there are quite a number of different software utility tools able to pry out the code from the system's registry and present it to you. However, I strongly recommend the FREEWARE "Belarc Advisor". Why? It's a keeper, in that is also serves up several other very useful groups of quick-reference system info, not the least of which is thier specialty: determining your Windows operating system's security patch/update status. Download/run or on-line run it. After it processes, its report will display in your default web-browser. You'll find ALL your software product keys in the "Software Licenses" section.

= Human ... usually =

Failing the above, contact either the vendor who sold you the software, or your software publisher's support folks for guidance on resolution. If it's a Microsoft product, contact them at Support Services [1-800-MICROSOFT (642-7676)].

Prior to making contact, prepare by gathering up as much info as you have regarding the software. You'll need one or more of the following:

• installation disk, and/or its sleeve/protective case,
• vendor info (who, when, where),
• reciept and/or any other documentation.

TIP: A Magnifying glass may come in handy, as there could be difficult-to-read identifying info on the installation disk they'll need.

NOTE: In the majority of cases you'll encounter excellent service. However, if you experience otherwise, don't ever tolerate anything less than due courtesy, respect, and competant service. After all, it is product support that's among the most tangible benefits accorded you in exchange for the money paid for a legitimate license to their software ... it's not a GIFT, you're ENTITLED to it.

Good luck, and please do post back ...

• to let me (and interested others) know how things worked out,
• to provide clarification or feedback,
• if you have ANY further questions.

"Today's the best day of my life ... and NOW you're part of it!"
Via-con-Dios and Godspeed -- Geekinator (aka Craig).

Report this to Microsoft Sales. They will be glad to help you out.

Waht you need is to call microsoft support keeping the records on hand, including the cd. They will help.

Telephone
(800) MICROSOFT (642-7676)