Question about JVC Cybercam GR-D72 Mini DV Digital Camcorder

1 Answer

Will not record a picture..

Our camera will only record sound and play back. when we turn the power on it says "remove lens cap" the lens cap is already off.
we have tried everything in the instruction book but we end up with the same results.
we have only used this dvc about a dozen times and have been very carefull with it.
please help !!!


thank you.

Merry Christmas

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  • 2 more comments 
  • kstahly Dec 26, 2007

    I have the exact same problem. I have less than 100 hours of use on this camera. I tried everything including the camera reset under the manual mode, but nothing helps. I am very disappointed.

  • kstahly Dec 26, 2007

    I have the exact same problem. I even tried going into the manual mode and completed the camera reset. Nothing has worked. I have less than 100 hours of use with this camera. I am very disappointed.

  • miranda1 Dec 26, 2007

    i have the same problem and could not find an answer

  • Anonymous Apr 25, 2008

    Can not record, says to remove lens cap, playback ok



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  • 53 Answers

I called JVC @ 800-252-5722. I selected the "Corrective Action Program" prompt from the automated attendent. I spoke to a customer service rep. They are aware of the problem and are fixing it for free, but only until 12/31/07. I suggest you call ASAP and get your name in the computer. If the problem is something besides the CCD sensor, they will call you with the estimate to repair.

Posted on Dec 28, 2007

  • kstahly Dec 28, 2007

    I dropped off my camera at the sevice center yesterday. They called me this morning and told me it was fixed. It was the CCD chip that was the problem.



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