If the media does not feed into the in-feed slot in the media cabinet, try the following:
Make sure both roller levers are lowered to open the in-feed slot.
Trim the leading edge of the paper so it does not get caught in the slot.
Insert the media evenly to avoid angles. Do not insert one corner and then the other.
A beep means that the
printer has detected the media in the in-feed slot. The printer will
only beep once in a load cycle, if media is removed and reloaded the
printer may not beep again if the load process is not re-started through
the front panel.
Media does not advance
If the media does not advance far enough
into the in-feed channel in the media cabinet, the paper is slipping and
the rollers do not grip the media. Try the following:
pre-tension might be applied incorrectly. Always apply pre-tension by
turning the star screw on the left side of the spindle. Never apply
tension by turning the media roll or the spindle disks.
Clean the rollers using the cleaning procedure.
If the media being used is heavy coated, try changing the media.
Media jam in the in-feed channel
If there is a media jam in the in-feed channel, try the following:
Turn the multi-roll feeder off using the power isolator switch on the connector panel at the back.
Open the media cabinet doors and lower the roller lever on both sides.
Turn the spindle to pull the media out of the in-feed channel and to collect it back on to the roll.
If the media is blocked, place the
spindle in the park position for better access to the in-feed channel,
and then pull the media edges in a downwards direction on both sides.
If the media cannot be reached because
the roll has finished and it has not been ejected from the front of the
printer, open the rear cover and try to remove the media from the
motion control assembly.
Do not insert media with crumpled or damaged edges, trim the media first.
Make sure the leading edge is trimmed straight.
Make sure there is even tension across the width of the media.
Make sure media is aligned (the same amount of media is fed across the width).
Apply pre-tension the media.
When the printer is going to be unattended
for a long period of time, it is a good idea to load and unload each
roll using the LOAD/UNLOAD commands from the front panel (if the media
loading procedure was not completed when prompted by the printer). This
will ensure that each roll of media loaded is correctly aligned and that
the printer is capable of loading/unloading each roll when requested by
the print jobs in the queue.
When a "Misaligned?? message is displayed,
the printer unloads the media. Press ENTER to continue and the printer
will display the "Ready for paper?? status message.
Do the following:
for even tension across the width of the media. If there is less
tension on one side than the other, then the media is not straight in
the in-feed slot.
There is a hole on the right side of
the in-feed slot. Make sure the edge of the media is aligned with the
left side of this hole.
Lower the roller levers on both sides
and adjust the media so that tension is even across the whole width.
Turn the spindle disk quickly two or three times away from you and then
two or three times in the opposite direction. This will help to create
an even tension.
Lift the roller levers on both sides and try to load the media again.
If this does not solve the problem, remove
the media from the in-feed slot and repeat the loading procedure. Make
sure the roll is against the right hand spindle disk (fully inside the
roll core), and do the same for the left hand spindle disk. The printer
verifies correct alignment using the blue line on the right hand side of
the printing area as a reference.
Media does not unload correctly
If the media does not fully unload from the in-feed channel in the media cabinet, check the following:
there is not enough pre-tension. Always apply pre-tension by turning
the star screw on the left side of the spindle three or four times (or
more if the spindle is on a low retainer bracket). Never apply tension
by turning the media roll or the spindle disks.
The spring applying pressure on the
retainer bracket is loose and the spindle is slipping in the retainer
bracket. Turn the multi-roll feeder off and turn the retainer bracket
screw one turn in a clockwise direction.
Partial or blank prints
If the print is partial or blank, check the following:
Check the multi-roll configuration in the printer driver: Check that the Has Multi-Roll Feeder
check box is selected.
Check default roll configuration:
Check if a roll is installed for the roll configured as default. If a
roll is not selected from the printer driver, the printer will try to
print to the default roll, and if no identical roll is available, it
will not print the job.
Check Productivity mode settings: If the mode is set to normal and the roll has finished, the job cannot be printed.
Check cable connection: Check that the
printer and any network cables are securely connected to the printer.
Make sure the parallel cable is connected between the multi-roll feeder
and the printer and ensure that it is also firmly connected between the
computer and the multi-roll feeder.
Check media configuration: Make sure the media rolls are configured correctly.
Check document file: When printing
files that are generated with versions of printer drivers for printers
without multi-roll feeders, the header section of some file formats
already contains information on the media. In these files, roll or sheet
information corresponds to roll 1 in the multi-roll feeder. These files
will print to the Default Roll. HP advises that the top roll (roll 1)
is used as the default.