I got a verizon samsung U340 snap phone for Christmas and I have been trying to activate it all day. Every time I dial *228 it waits for like 3 minutes and then beeps and says programming unsuccessfull......can someone help me activate my phone pahhhleeez. ...thnx in advance
Well first if all, (correct me if i'm wrong) you cannot dial *228 because you're only supposed to use that for updating your phone AFTER you have activated it, I activated mine online. You should try that.
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To unlock the password on your LG Cosmos, you need to re-program your phone. This will default the code to the last four digits of you cell phone number.
You First need to temporarily activate the ESN (also known as MEID, HEX) off the back of your phone underneath the battery to you Verizon Wireless cell account.
You can change the ESN (Electronic Serial number) as follows:
2.) Dialing *228 opt. 1 from the phone you want to activate, while the current activated phone is off
3.) by calling customer service to temporarily activate the phone (1-800-922-0204 or *611 from a Verizon Wireless handset not involved.
(note: most all phones, even if their locked should still be able to call 911 and the programming number (*228)
You can activate the phone for a day to an existing account just to do this if necessary.
Once you change the ESN on to a phone number and program it
Dial *228 on your phone, listen in and pick option 1 for programming.
after listening to music for about a minute or two you should hear "programming completed successfully"
Once you hear this you can hang up the call. The phone should reboot by itself.
If not power it down manually and then power it right back up.
now you should be able to unlock the phone with the last four digits of you cell phone number you chose to activate it too.
The only way to "unlock" a phone from a Verizon account immediately is to have the account owner activate a different phone on their line. If the account owner simply closes the line, the phone will not be available to activate on another line until Verizon has closed out the final bill for the account, and if that bill is not paid in a timely fashion, the phone could wind up on the "blacklist" of unpaid accounts and be unable to activate on ANY Verizon account until the balance is paid.
Have the account owner find another phone to use, and then turn off the LG Rumor and dial *228 and choose option 1 from the other phone. Once the activation is complete, you can follow the same procedure to activate the Rumor on your line.
Similar issue here ..allways had service/signal here yesterday and today no service. samsung and verizon gave limited assistance. Battery goes dead quickly ,so have one comeing. like pulling teath to get free /warranty battery from verizon!
Send complaint to your state's consumer affairs. The first time I had this problem, I brought it to Verizon to get it repaired. I was told that it was a common problem, but that they could not fix it. I fought with Verizon and finally received a replacement. This time, I do not have the energy to fight again. I am going to complain to either my state's consumer affairs or attorney general.