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Installation problem with Sibelius 5 on Vista

Trying to install Sibelius 5 on a brand new Toshiba laptop that has Windows Vista. Won't install

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Re: Installation problem with Sibelius 5 on Vista

Errors on install of sibelius:

Luckily, there is a installation assistant that solves this problem! You can visit the help page here, there you can download an install assistant. Once downloaded simply run it and follow the on screen instructions.

For a direct link to the assistant click here.

Errors on start up of Sibelius:

If you have AVG antivirus, Google Desktop or Adobe acrobat pro installed. Then you can experience start up problems when opening sibelius.

I found that if you download updates for all three programs (or just the ones you have). Then sibelius will start up properly.

I had this problem on an Acer laptop -

I just uninstalled google desktop as i did not need it and updated avg.

Posted on Jan 04, 2009

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Re: Installation problem with Sibelius 5 on Vista

Taking the Sibelius disk out sorted it for me.
You definitely need to uninstall Google Desktop too.
Good Luck!

Posted on Jan 04, 2009

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So was this the issue then? You can run the Windows Vista Upgrade Advisor to see if there are any compatibility issues that you may be having with hardware or software that would prevent an upgrade to Windows Vista.

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you can use above link to download serial number.. or
Name: sibelius
S/N: SWEP 401646754207818
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I am guessing that your new computer has windows vista on it. That may be the reason Printmaster 12 will not install. Certain programs or their installations are not compatible with Vista.

I'm not sure what errors you are getting, and I am assuming you are running Windows Vista, so again I'm just guessing.

You could try to launch the setup program manually and using compatibility mode by following these steps:

1. Insert your installation disk.
2. Click the start button

3. Click on Computer
4. Right click on the drive containing your installation CD
5. Select Explore from the menu.
6. Find the Setup or Install file in the list.
7 Right click on it.
8. Select Properties.
9 Select the Compatibility tab at the top.
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11. In the drop down menu select windows xp
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14 click OK
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I hope this solves your problem.

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if you have google desktop installed then uninstall it.. it worked for me :)

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Have you tried using the compatibility with XP settings XP service Pack 2?
What happens when you use this?
Sincerely, Ryan Deschaine Systems Engineer Boxen Solutions LLC
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Hi. Try the steps in this web page:
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