Question about LG enV VX9900 Cellular Phone

5 Answers

My enV keeps turning on and won't stay on or off!

Phone keeps turning on and turning off! When I turn it on, it'll shut down right after the red VCAST screen comes up then turn on and then off with the VCAST screen. Then when I take the battery out and put it back does the same thing!

Can someone please help!?!

Posted by on

  • 14 more comments 
  • Anonymous Dec 26, 2007

    My VX9900 often reboots for no apparent reason when I am accessing VCast. I've only had the phone a few weeks, and I'm just now beginning to use VCast on it. My old VX9800 used VCast without too many problems....

  • Anonymous Jan 01, 2008

    I am having the same problem. I took my first phone back to Verizon and they replaced it. I now have a new phone and it has only been one week and it is doing the same thing also. I haven't placed the memory chip back in the new phone yet from the old phone, so that can't be the problem.

  • dtcs Jan 06, 2008

    My phone just turns off with no rhyme or reason. I can leave it sitting on the counter having ensured that it is "on" and come back later to it being off. I have reseated the battery numerous times and don't have a memory chip. THANKS!!

  • Lil89 Aug 09, 2008

    My new LG enV was turning off while I was talking on the phone.  The only way I can turn it back on was to take out the battery and re-insert.  I took the phone back to Verizon.  The replacement is doing the same thing.  What is going on?  I know how to use a phone and it shouldn't be this difficult.

  • your mom Aug 10, 2008

    im going to a vzw store soon and getting a new phone freee of charge, hope this helps. tech support has looked at it and they cant seem to figure it out, so guess its a bug or something

  • Anonymous Oct 14, 2008

    This must not be a good phone - I'm in Canada visiting my boyfriend and I'm having the same problem with my phone.... Not digging this phone....

  • julzg Oct 15, 2008

    My husband and I got our phones at the same time-same models-and they are both doing the same thing. My husband thinks it may be a gyroscope issue (turns itself off when it thinks it is falling to prevent damage).

    I think we will take the phones to the VZW store and see if they will replace them with different phones.

    I'll let you guys know what happens

  • Anonymous Oct 28, 2008

    Mine does this too. Won't stay on. VERY annoying. Nothing wrong with the battery; phone is 6 months old! Seems to happen when I close the phone.

  • th3coogspam Dec 29, 2008

    Once in a while my Lg just turns off whether it in my pocket or i was using it to txt

  • camgray Dec 31, 2008

    At first I thought it was something I was doing, such as putting it in my pocket/purse before the keylock was activated. But then I noticed it shutting off while I would text message and even when it was just sitting on the desk. This has been a pain and huge aggravation to have this problem. I sent LG an email since Verizon probably won't fix it since I've had the phone for a little more than a year, and the problem started about 4 months ago. I should have went to Verizon as soon as it started shutting down randomly.

  • Anonymous Jan 19, 2009

    i dont know what 2 do help!!!!!!!

  • cowboys88 Jan 22, 2009

    I had the same problem, So I just took the phone back to Verizon and they replaced it. We will see how the 2nd one does.

  • princesskass Jan 25, 2009

    My cell phone is one year old and my phone keeps shuting off whenever it wants to!!!

  • justin elledge Apr 03, 2009

    my env keeps shutting off! and it wont let me send or receive anything... same with calls! sometimes it freezes then shuts off and sometimes i turn it off and about a minute later it turns itself back on... its really creepy actualy

  • Anonymous Apr 05, 2009

    My phone periodically shuts off. I have determined it is the battery is loose and loses contact. I put a small piece of folded paper under the battery to tighten it up which maybe helps.

  • ajakiu May 11, 2010

    Solution link . . .




5 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

My son had the same problem within a week of adding a MicroSD memory chip. He removed the chip and re-inserted it, and the problem went away. I am not an expert, but I assume that the chip had become loose and that it was causing the phone to lock up. When it was re-inserted the phone returned to its normal functioning.

I hope this helps anyone with a similar problem.

Posted on Dec 30, 2007


I had a similar problem of my enV (the original) one shutting off on me. I didn't have a memory card. When I went into a VZ store, they told me that I was using too much memory and that was preventing the phone from working properly. If you have a lot of pics stored on your phone and no memory card, this could be the issue. As soon as I deleted some of those pictures my phone stopped having the issue.

Posted on Aug 20, 2008

  • Level 1:

    An expert who has achieved level 1.


    An expert that has over 10 points.


    An expert whose answer got voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 11 Answers

Try taking out and re-insertind the battery or memory card

Posted on Apr 03, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I am now on my 4th Lg EV phone (the orange one).  After being told several times it was a software problem, getting updates that take an hour, transfer of my info, and loosing various texts, etc... they finally agreed to replace my battery free of charge.  However, this last time - after just getting a new phone 30-60 days prior, I had a problem with my blue tooth pairing with my phone so they gave me another (#4).  So far KNOCK ON WOOD - the problem is gone.  so a battery could be the solution.  Be diligent and take it in so there is a record of your problem so if it on going they have to do something for you.  

Posted on Jul 21, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I would get a software update if u didnt already and that seems to help fix the software bugs....or else it could b a bug on ur phone causing the problem....but i would do something quickly because i had the same problem a couple of days ago and now my phone wont even turn on...

Posted on Jul 20, 2008

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

IMac G5 17" won't shut down

I have minor shutdown problem with mail, won't close or shut down. My ans top left APPLE drop down, force closure, turn of each programme listed. For me works a treat.

Jan 19, 2013 | Apple Computers & Internet

1 Answer

My cells turns off as I turn it on!

Plug your cellphone in, your batteries could be shot.

Feb 26, 2010 | LG enV VX9900 Cellular Phone

1 Answer

LG enV touch keeps shutting off when charging

I would replace the battery and see if that helps with this problem

Mar 30, 2017 | LG enV VX9900 Cellular Phone

1 Answer

My LG enV VX9900 keeps turning off whenever I try to make a call. However, I can receive calls and send and receive texts.

If your phone is battery gets low for a short period of time then replace your phone battery, it is faulty or not fuctioning well. You can text or recieve calls but it may not take longer and when you try to make a call it suddenly shut down. So it is better to replace your battery with a new one to solve your phone problem.

Nov 04, 2009 | LG enV VX9900 Cellular Phone

1 Answer

EnV Touch Keeps resetting

I have VX11KV03 and I am having exactly the same issues; phone reseting to default display, sound, etc and trouble charging. Verizon tech support suggest a *211 call to update the software. Also, with the charging, even though this is still a hassel, unplug and replug in your phone after it says charge is complete. It will actually fill the charge the second time. Hopefully this wroks!

Oct 09, 2009 | LG enV VX9900 Cellular Phone

1 Answer

LG ENV Shuts Off.

Hoh K,

So, This Isn't Really And Uncommon Problem With This Phone, Mine Does It Whenever i Put It In My Pocket, The Best Thing To Do For This Is To Take It In To Where It Was Purchased And Report The Problem, Thats What I Did And I Got A New One Free Of Charge Due To Faulty Manufacturing.


Jan 03, 2009 | LG enV VX9900 Cellular Phone

1 Answer

Phone Shuting Down

My Env was doing the same thing. I took out the battery and cleaned the connection points on both the battery and the phone with alcohol. Also make sure the snap that keeps the battery in place has no slop in it.

Nov 27, 2008 | LG enV VX9900 Cellular Phone

Not finding what you are looking for?
LG enV VX9900 Cellular Phone Logo

4,597 people viewed this question

Ask a Question

Usually answered in minutes!

Top LG Cell Phones Experts


Level 1 Expert

21 Answers

Raphael Josiah

Level 2 Expert

86 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18425 Answers

Are you a LG Cell Phone Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides