Expert
(316) 283-4211
Answer
After cooking some chicken in the oven for 10 minutes, I stopped it; then tried to cook for 3 more...
(More)
Problem for GE JE1860 1100 Watts Microwave Oven
Microwave - no heats - vibrating sound
Best Solution
posted on Oct 11, 2009
With the
symptoms you
have, I would most strongly suspect a shorted high voltage rectifier
diode or a bad magnetron, or a loose and possibly corroded connection
on the magnetron's terminal.
The diode is a fairly cheap fix, and the mag will cost more.
There should be a "mini-manual" (tech sheet) hidden inside the unit behind the control panel or hidden on the left side behind the grille, which is very helpful when troubleshooting, testing, and locating components.
At our Web site, we have a video available showing how to remove a typical over the range control panel assembly in under 5 minutes.
Here are some links you or someone you know can use for test help, but read their safety warnings first:
http://www.gallawa.com/microtech/diode.html
(if it's not shorted or burned, it's probably okay)
http://www.gallawa.com/microtech/mag_test.html
(it may pass the checks and still be bad)
You can find helpful exploded view diagrams and order parts by entering your full model number from the tag on the oven here.
If it's within the magnetron portion of the warranty (usually 5-9 years) but out of the original full warranty (usually 1 year), then your manufacturer will cover the part cost, but not the cost to visit you or the labor charge to do the work.
If it's under magnetron warranty, GE will send you the magnetron to do it yourself. Call them at 888-239-6832.
Be persistent. You may have to speak with a supervisor.
If you prefer to arrange service by an authorized service center, GE Customer Service is here.
We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.
The diode is a fairly cheap fix, and the mag will cost more.
There should be a "mini-manual" (tech sheet) hidden inside the unit behind the control panel or hidden on the left side behind the grille, which is very helpful when troubleshooting, testing, and locating components.
At our Web site, we have a video available showing how to remove a typical over the range control panel assembly in under 5 minutes.
Here are some links you or someone you know can use for test help, but read their safety warnings first:
http://www.gallawa.com/microtech/diode.html
(if it's not shorted or burned, it's probably okay)
http://www.gallawa.com/microtech/mag_test.html
(it may pass the checks and still be bad)
You can find helpful exploded view diagrams and order parts by entering your full model number from the tag on the oven here.
If it's within the magnetron portion of the warranty (usually 5-9 years) but out of the original full warranty (usually 1 year), then your manufacturer will cover the part cost, but not the cost to visit you or the labor charge to do the work.
If it's under magnetron warranty, GE will send you the magnetron to do it yourself. Call them at 888-239-6832.
Be persistent. You may have to speak with a supervisor.
If you prefer to arrange service by an authorized service center, GE Customer Service is here.
We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.
Yes
No
Asker's Testimonial
"
Useful for future. Sears already has it. Saved your links! Thanks.
" - wwhinton
Popular Solutions for GE JE1860 1100 Watts Microwave
Questions and Unsolved Problems for GE JE1860 1100 Watts Microwave
Do you recommend GE JE1860 1100 Watts Microwave Oven?
Answer
Answer
It will keep turning the plate and lights on and humming, but not heating unless I set for minutes...
(More)
Answer
Everything seems to be working and I have checked the power level but after 3 minutes of heating the...
(More)
Answer
I have a JE1860 microwave that needs to be replaced (a nanny burnt the inside with popcorn. I have...
(More)
Answer
the vent will go from high to low and to off, but when it says off it is still on
Ask our Experts
Browse popular Problems
More Common Problems
Most Common Problems for:
For GE JE1860 1100 Watts Microwave...:
Top Microwave Oven Experts
Experience:
I run a Full-time Appliance Service Co.with HVAC/Auto Air Conditioning and Small Engine Service.
Ask Me
Top Small Appliance Repair
Best Microwave Ovens
Recommended by Owners
Recommended by Owners
