Question about Sakar Crayola EZ Grip Digital Camera

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Cant get the pics off the camera with provided software....

I have done everything it asks. It said that it was installed sussessfully, then when I brought the program up and clicked the red download button, nothing cept an error message thjat says to check the troubleshooting section in the manual. That section pretty much tells you to check out this website, which has provided no help at all for me. It told me to uninstall, and reinstall, which I did with the exact same results. Please help!!! My kids are so upset!!

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Re: Cant get the pics off the camera with provided...

I got it to work in windows xp by renaming the DCIM folder on the removable disk that is created for the camera in windows. Then unplugged the camera and powered the camera on. The camera then created a new DCIM folder that the pictures where in. I plugged the USB cord in and windows found the camera. I was able to import the pictures.

Posted on May 01, 2010

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Re: Cant get the pics off the camera with provided...

I am also having the same problem with my son's camera. I did try the PCCam application and it works just fine, which means that the pc and camera are obviously communicating. I did email Sakar just now as I'm about fed up with this thing. I will keep you posted if I get any response form them that is useful.

Posted on Dec 29, 2007

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Re: Cant get the pics off the camera with provided...

I have the same problem. I install the software successfully, but when I try to download the pictures I get a message indicating that the there is a problem with the connection and I should check the troubleshooting section of the manual. The manual offers no solution, but I have uninstalled and installed several times. And in addition, I have used two different USB ports on the Tower. Can someone son is pretty upset.

Posted on Dec 26, 2007

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Re: Cant get the pics off the camera with provided...

I had the same problem. I downloaded the driver from and now it works like a dream! Hope this helps.

Posted on Mar 02, 2008

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Install the software that came on the CD with your new camera. There should be a photo management software that will help you do this. Or you can download it from here:

Normal 0 false false false MicrosoftInternetExplorer4 st1:*{behavior:url(#ieooui) } /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;}Or you can try the following workaround:
1. Plug in the camera to the PC and ensure it is detected by the PC(Install thedrivers first).
2. Right click START button and select Explore.
3. From the left panel, scroll to the drive corresponding to your camera. (Itwill usually be located after the last DVD/CD ROM Drive letter.
4. Click on that drive to expand the folders in the right pane.
5. Search for the relevant pictures from a folder within that drive.
6. Copy the required pics (Hold CTRL and click on pics in case you want toselect more than one pic). Then rightt click and select "COPY"
7. Once you copied all the needed pics, select a folder on your computer (orcreate a new one) and paste the pics into this folder.
8. You're done :)

Hope that helps! Should you have any further questions, please feel free topost them here.

P.S. - If you find that the solution/answer I provided led youto, or resulted in a fix, please close the ticket with a FixYa! rating.I would be very grateful for your show of appreciation.

Thank you for using FIXYA!


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Tell us more about the everything!
You habe connected to USB cable from camera to Computer - Yes?
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Are you using an external card reader- which is preferable to uploading from camera by the way.
Just tell me more.

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