Cant get the pics off the camera with provided software....

I had the same problem. I downloaded the driver from sakar.com and now it works like a dream! Hope this helps.

I am also having the same problem with my son's camera. I did try the PCCam application and it works just fine, which means that the pc and camera are obviously communicating. I did email Sakar just now as I'm about fed up with this thing. I will keep you posted if I get any response form them that is useful.
Ryan

I have the same problem. I install the software successfully, but when I try to download the pictures I get a message indicating that the there is a problem with the connection and I should check the troubleshooting section of the manual. The manual offers no solution, but I have uninstalled and installed several times. And in addition, I have used two different USB ports on the Tower. Can someone help....my son is pretty upset.
Terrie