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Can't download photos to my new Vuescape 1.4 " digital picture frame

I followed the instructions, however, the desktop icon reads "No Photo viewer is found, program is termined! (yes temined not terminated..go figure). The instructions also say to run software entitled "Photoviewer.exe" I'm wondering if that may be another CD disc, that was not included in the packaging, as I only have the driver & utility Cd disc. Please advise if you can help me get this device to work properly. Thanks

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  • EricMarshall Jan 06, 2008

    Same problem as JustaQ. "No Photo Viewer is found, program termined!

    Please advise...

  • booksie Jan 11, 2008

    Can't view my pics any more. Same message as above "No viewer found. Program termined." Please help!

  • rio5 Jan 14, 2008

    I followed the instructions, however, the desktop icon reads "No Photo viewer is found, program is termined! (yes temined not terminated..go figure). The instructions also say to run software entitled "Photoviewer.exe" I'm wondering if that may be another CD disc, that was not included in the packaging, as I only have the driver & utility Cd disc. Please advise if you can help me get this device to work properly.

    I have a friend who has had his Vuescape for at least a year now. His User manual is more descriptive and and has less pages.

    I bought 3 this Xmas to give away loaded with my family. Please advise. I would hate to send them all back. Thanks;

  • Anonymous Jan 27, 2008

    I am having the exact same problem. Has anyone found the resolution?

  • jarhoward1 Feb 07, 2008

    Yes,

  • jamowa Mar 06, 2008

    I am having the same problem. I tried to install on Dell desktop, HP laptop, & Dell laptop. None recognize the hardware so it can't download. I sent email to techsupport@fourstari.com per the manual but still no response. I'm afraid this may be junk & I'll have to fight w/ store to take it back.

  • jamowa Mar 06, 2008

    I am having the same problem. I tried to install on Dell desktop, HP
    laptop, & Dell laptop. None recognize the hardware so it can't
    download. I sent email to techsupport@fourstari.com per the manual but
    still no response. I'm afraid this may be junk & I'll have to fight
    w/ store to take it back.

  • lisameng Mar 10, 2008

    Same problem; I keep trying to download the PhotoViewer , I have removed then added, turned off firewalls but it keeps telling me

    PROGRAM TERMINED... UGh..then there website has been under construction since 5/07

    The stores that sell these products will lose their customers trust in them..

  • Godmother May 01, 2008

    Yes!!! Yes!!! Yes!!!!

  • Anonymous Jan 02, 2009

    When the CD is installed, the computer will not download the program. However, the CD Rom drive will continue to operate and make noises but the program will not come up. Is this a computer program or the CD with the camera is not working?

  • Anonymous Feb 26, 2009

    same problem. Any answers?

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OK, I had the same problem. It turned out to be a permissions problem on my end. I installed it, connected and selected USB Download... same error as all of you. It turns out that I had to install it as administraitor and then run it as administraitor in order to get the program to work. If you don't have administrative rights on your computer ( are you running it on your work machine? ) it might now work for you. Hope that helps.

Posted on Jan 06, 2009

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When you plug the frame to the computer, the frame will prompt two choices. The choices will be either “USB power” and “USB Connect”, or “USB Power” and “USB download”.

A. If you have the one that says “USB connect”, select it and press either the power button or the mode button. Which one depends on the version. On one, power will work, but mode will do nothing, on the other, mode will work but power will do nothing. So try either and you should be fine.

OR

B. The one that says “USB download" you will choose that option and then press either the mode or the power button, as explained above.

If this process if followed, the pictures that are saved to on board memory will be displaying on the frame. You should then be able to open the viewer program.

I hope this helps. But if you need to reach their customer service, the number is 800-639-3803 or support@fsgroup.net.

Posted on Nov 10, 2008

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Once I followed the steps above, I was still was unable to load pictures. I found that I had to move my pictures from my jump drive to the Program Files. folder (I then moved them back as soon as I finished). Once I selected the pictures I was able to sync and it worked fine.

Posted on Jan 03, 2010

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