Question about Lexmark X6170 All-In-One InkJet Printer

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Printer When I turn it on, I get error 0502. I cleaned the chrome rod, made sure code tape was in correct place/possotion and enven took out the ink cartrdges and turned back on. Now I still get error 0502 and it won't leave the home possition.. What can I do? Please help Much Thanks and Merry Christmas Brenda

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  • 390 Answers

Is the encoder strip in correct position it may have slipped out of allignment.

Posted on Feb 10, 2008

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Message: hardware error 0502 What do I do to correct this problem?


After months of use, your printer might get the habit of stopping in the middle of a page and showing "Hardware Error 0502" on the LCD display. If you leave the printer alone for a while, it might start printing again. Then again, it might not. Pretty annoying.

The Lexmark support site will let you power off, remove the power cord for 30 seconds, take out the cartridges and fiddle with some encoder strip. This whole procedure might take you up to 30 minutes and it will not help (been there, done that).

On the multi function machine seems to be a coating on the metal rod that the cartridges travel on. Just wipe this rod with a kleenex and the problem seems to go away. Somehow it presents a drag on the cartridges and causes an error.

Clean that with a paper towel. The towel will be black from ink residue, but you will be able to print again.

Dec 11, 2010 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

Every time I turn it on on I get a code 0502 right off the bat


After months of use, your printer might get the habit of stopping in the middle of a page and showing "Hardware Error 0502" on the LCD display. If you leave the printer alone for a while, it might start printing again. Then again, it might not. Pretty annoying.

The Lexmark support site will let you power off, remove the power cord for 30 seconds, take out the cartridges and fiddle with some encoder strip. This whole procedure might take you up to 30 minutes and it will not help (been there, done that).

On the multi function machine seems to be a coating on the metal rod that the cartridges travel on. Just wipe the rod with a Kleenex and the problem seems to go away. Somehow it presents a drag on the cartridges and causes an error.

Clean that with a paper towel. The towel will be black from ink residue, but you will be able to print again.

Oct 11, 2010 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

Printing error says: Hardware error 0502 (?)


he real answer is given by a person called ‘clem’: 98393885_c4f82c99a9_m.jpgHardware Error: 0502.
On the multi function machine seems to be a coating on the metal rod that the cartridges travel on. Just wipe this rod with a kleenex and the problem seems to go away. Somehow it presents a drag on the cartridges and causes an error.
Clem
(from fixyourownprinter.com)
This works! Clean the ****** with a paper towel (another page talks about re-lubricating the thing, but that was not necessary in my case). The towel will be black (ink residu, presumably), but there you go printing to your heart’s desire again.

Jul 12, 2009 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

Dell Printer A940 Hardware error


Error 0502-Carrier Stall indicates a physically blocked carrier. This condition can occur for many possible reasons. Most often, the carrier is blocked because the ink cartridge lids are open while the printer is on (Figure 1).

carrierstall.jpg
Figure 1: Open Ink Cartridge Lids
Back to Top
» Reseat the Ink Cartridges and Make Sure the Lids Are in Place
  1. Make sure the printer is turned on.

  2. Lift the printer's front cover.

    new_note.jpg Note: The ink cartridge should be in the up/loading position unless the printer is busy.
  1. Squeeze the tabs on the cartridge lids and lift the cartridge lids up. The cartridge pops up when the lid is fully lifted.

  2. Remove the cartridges.

  3. Make sure that all of the protective tape has been removed from the contacts on the ink cartridge.

  4. Replace the cartridges.

  5. Snap the lids closed.

  6. Close the printer's front cover.

  7. When prompted on the printer's LCD to choose New or Old, choose Old.

  8. Press Select.
new_note.jpg Note: For more information about reseating ink cartridges, refer to the Maintenance or Ink Cartridge Maintenance section in the Online User's Guide.

Back to Top
» Reposition the Encoder Strip
  1. Remove the power cord from the printer.

  2. Lift the scanner unit to expose the inside, where the printer cartridges are located.

  3. Gently slide the ink cartridge carrier to the middle of the printer.

  4. Gently move the top part of the printer belt to the right.

  5. Using an index finger, gently push encoder strip (Figure 1) down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.

    968_encoder_left.jpg
    Figure 1: Inkjet Printer Encoder Strip

  6. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.

  7. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.

  8. Once the encoder strip has been re-seated, close the scanner lid.

  9. Re-connect the power cord to the printer.

Jul 03, 2009 | Lexmark X5150 All-In-One InkJet Printer

3 Answers

Error 0502


hi!!!

try to remove the cartridge of your printer
and put back on!! properly!!
may be your printer cartridge
not in ilignement!!!


Sep 21, 2008 | Dell A940 All-In-One InkJet Printer

1 Answer

Hardware Error 0502


There could be 4 possibilities.

1. Ink cartridges lids are open which is not allowing cartridges to move freely.
2. Ink cartridges carriage will not move from its original position(left) when front cover is opened
3. Encoder strip is Dirty.
4. Encoder strip is Out of position.

Solution:
1. Open the front cover and check if ink cartridges lids are properly snapped in.

2. Turn the printer off and pull out the power cable from power socket, open the front cover and manually center the ink cartridges carriage.
Clean the metallic rod inside the printer using WD40 or Kleenex from Left corner to right corner properly.

3. Cleaning the encoder strip:
a. printer should be off and disconnected from power.
b. open the front cover.
c. Using a dry, lint free cloth, pinch the encoder strip on the right-hand side of the cartridge carriage and pull your fingers across it toward the right-hand side of the printer and you can move the cartridges carriage to clean the strip completely.
d. Note: The encoder strip is a narrow band of clear plastic and can be difficult to see without direct lighting running parallel to metallic rod.
e. Close the printer and try again to print.

4. Repositioning the Encoder strip.
a. Remove the power cord from the printer.
b. Open the front cover.
c. Gently slide the ink cartridge carrier to the middle of the printer.
d. Gently move the top part of the printer belt to the right.
e. Using an index finger, gently push encoder strip down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.
f. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.
g. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.
h. Once the encoder strip has been re-seated, close the scanner lid.
i. Re-connect the power cord to the printer and try again to print.



Incorrect position of encoder strip
564e52e.gif



Correct position of Encoder strip
7143e8b.gif



Hope it should fix the issue.

Sep 20, 2008 | Dell A940 All-In-One InkJet Printer

1 Answer

Hardware error:0502


1. Ink cartridges lids are open which is not allowing cartridges to move freely.
2. Ink cartridges carriage will not move from its original position(left) when front cover is opened
3. Encoder strip is Dirty.
4. Encoder strip is Out of position.

Solution:
1. Open the front cover and check if ink cartridges lids are properly snapped in.

2. Turn the printer off and pull out the power cable from power socket, open the front cover and manually center the ink cartridges carriage.
Clean the metallic rod inside the printer using WD40 or Kleenex from Left corner to right corner properly.

3. Cleaning the encoder strip:
a. printer should be off and disconnected from power.
b. open the front cover.
c. Using a dry, lint free cloth, pinch the encoder strip on the right-hand side of the cartridge carriage and pull your fingers across it toward the right-hand side of the printer and you can move the cartridges carriage to clean the strip completely.
d. Note: The encoder strip is a narrow band of clear plastic and can be difficult to see without direct lighting running parallel to metallic rod.
e. Close the printer and try again to print.

4. Repositioning the Encoder strip.
a. Remove the power cord from the printer.
b. Open the front cover.
c. Gently slide the ink cartridge carrier to the middle of the printer.
d. Gently move the top part of the printer belt to the right.
e. Using an index finger, gently push encoder strip down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.
f. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.
g. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.
h. Once the encoder strip has been re-seated, close the scanner lid.
i. Re-connect the power cord to the printer and try again to print.



Incorrect position of encoder strip
564e52e.gif



Correct position of Encoder strip
7143e8b.gif



Hope it should fix the issue.

Apr 05, 2008 | Dell A940 All-In-One InkJet Printer

1 Answer

Lexmark x5150 not working


Hi,

Normally when an error 0502 shows on the printer display, there is likewise a pop up window in your PC's display that shows "Cartridge Stall". This indicates that the slider rod (where the ink assembly slides along) is gummed up with residual ink. Corrective procedure would require simply cleaning the rod with paper towel or something similar. A thin coat of lubrication would be nice aper the wipe down/cleaning.

Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards.

Thank you for using FixYa.

Mar 27, 2008 | Lexmark X5150 All-In-One InkJet Printer

5 Answers

Dell all in one printer 940


try holding the power down for 15 seconds

Mar 06, 2008 | Dell A940 All-In-One InkJet Printer

5 Answers

Error 0502


Re-position the Encoder Strip on your all in one Printer To re-position the encoder strip, perform the following steps: 1. Remove the power cord from the unit. 2. Lift the lid of the unit, just below the scanner portion of the All-In-One, to expose the inside of the unit where the printer cartridges are located. 3. Gently slide the ink cartridge carrier to the middle of the printer. 4. Gently move the top part of the printer belt to the right. 5. Using an index finger, gently push encoder strip down and then back up to get it back into the slot located on the back of the ink cartridge carrier. NOTE NOTE: There is a small slot that the encoder strip fits into, which is going to be located on the back of the ink cartridge carrier. 6. Gently press the strip first to the rear and then forward to ensure that it is seated correctly. 7. Manually move the ink cartridge carrier to the left, then to the right to check the positioning of the encoder strip. 8. Once the encoder strip has been re-seated, close the lid to the unit. 9. Re-connect the power supply to the All-In-One. 10. Press the Power button. If the encoder strip was re-seated correctly, the Hardware Error: 502 code will not appear. See attached pictures, one for an out or place encoder strip, the other for a well placed strip. Other faults that can bring up this error is a carriage rail that needs cleaning and oiling (so you might want to do that while your inside the thing), and also obstructions to the paper ways. Try removing paper jams, and put the printer upside down to shake loose anything that might jam the mechanism. Good luck!

Jun 06, 2006 | Dell A940 All-In-One InkJet Printer

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