Question about Keurig Platinum B70 Coffee Maker

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First time using, doesn't seem to be taking in any water

The machine does not appear to be taking in any water - it is our first time using it ever, and it would not finish the prime cycle, so we turned it off and started over, but it continues to not progress to actually returning any liquid. It makes noise as though it is taking in water, but the water level in the tank does not appear to change. I've checked the valve on the water reservoir, which appears to be functional (splashed water on myself when I manually depressed the valve) - not sure what else to try. It is a Keurig Platinum B70.

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  • SargonZ Dec 26, 2007

    Thanks, we actually got it working by loading the water tank very full (to build water pressure) and running it several times - eventually it did take in water, and the machine is now working beautifully. So, you were right - high pressure was the solution. Thank goodness we did not have to send it back for an exchange.

  • Anonymous Dec 05, 2008

    I had the same problem, it made a grinding noise for 10 seconds, and we waited an hour and nothing happened, just flashed Not Ready, tried unplugging, replacing water, hit buttons, and sadly nothing happened. We called customer service, and nothing worked. We left it on overnight and still this morning it flashed Not Ready, so I packed it up and sent it back. I hope they will replace with a working machine before the holidays!



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You can check or have someone to check this for you. It requires removing the bottom of the maker. Looking inside and reconnecting the water tubing. This solved our problem with this unit. It seems that because of the vibration it shakes the water tubing loose. When it is reconnected it allows water to move from the tank to the machine with out any trouble. I pray this helps!

Posted on Feb 14, 2009


I had the same problem, but Keurig is replacing it without any problem.

The machine shook loudly for four minutes, then I unplugged it, as it sounded like the pump wasn't getting water. When I plugged it back in, all I got was a "NOT READY" (steady, not blinking) and it never went away. I wish there was a reset button so I could try the priming cycle again.

Posted on Jul 02, 2008

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You have internal probleme whit your keurig. the only thing we recommand to try and if posible, is try to blow whitout leak (to built pressure) in water inlet at the same time the machine try to pump. you can make it by simulating water level whit and magnet a the right place and right pole (side). but I think our machine is brand new or not to old and keurig will exchange whitout probleme.

Posted on Dec 26, 2007


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