Question about Microsoft Xbox 360 Console

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Xbox cant read disc

When playing guitar hero, we are all of a sudden getting disc is unreadable. The game has been in use for about one hour. Disappointed child on Christmas!!!

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Check and see if the disk is scratched. if there are scratches, follow these directions:

take your game disk and with Colgate (preferred) toothpaste (not gel, use the white thick stuff).

squeeze a small amount of toothpaste unto the disk's reflective surface (part with scratches) and smooth it on in a circular motion, applying more when necessary. you want to have it on at least a little bit thick, so it covers the whole surface. leave the toothpaste on for about 5 minutes and then rinse it with lukewarm water, making sure all the toothpaste is off. You will likely still notice a few scratches but most will have disappeared.

stick your disk back into your 360 and load the game. with any luck it will load! =)

if this doesn't work, contact xbox customer support at 1-800-4MY-XBOX

Posted on Jan 13, 2008

  • Adam Dee Dec 30, 2010

    My solution is to go to the Game store and pay £2.99 for them to clean the disk, as they have some equipment that can do this. Most of the scratches and marks vanished! The man said it was a laser burn that had caused the disk not to play. I then went back home and inserted the game into my xbox. To my suprise it... WORKED. I have been playing this game for about a week now since I damaged it. There has been no problems at all, It's working fine. DO NOT use this TOOTHPASTE solution!! Toothpaste only makes the scratches worse. I hope this helps...

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Posted on Jan 02, 2017

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