Question about Tomtom ONE GPS Receiver

4 Answers

No maps found??

When I started my tomtom the first time, it started just fine. I conneced to my computer and installed tomtom HOME and it said I needed some upgrades, so I installed them.
Now, on power up, tomtom says "no maps found" and I can't do anything.
When I reconnect to tomtom home, it shows I have maps, POI and other things too so how do I get tomtom to find the maps?
Thanks

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  • 15 more comments 
  • danzer369 Dec 25, 2007

    Yes, I had the exact same problem- tried to call tomtom and got a recording to call back in about a week? wtf?



    Danzer369@yahoo.com

  • cool 1 Dec 26, 2007

    only map of guma shown

  • Anonymous Dec 26, 2007

    I too, have a problem......I have only one map, and that is of Guam!

    Since I live in Chicago, this does pose a problem. Any help on how to restart the set-up so I can get the US maps. Not going to pay Tomtom

    for a re-install........

  • Anonymous Dec 26, 2007

    Have TomTom One 3rd edition after installing updates from tom tom home from computer all I get now is no maps found and i cant get back to the home screen. Just frozen on no maps found each time I start it up.

    Any ideas on how to fix?

  • Anonymous Dec 26, 2007

    I, also am experiencing the same exact "no maps found" problem after logging into TOMTOM and downloading an update as they suggested.

    The unit was working fine beforehand, and I also have checked and my unit does have the maps installed in the unit's internal memory.

    HELP--

  • Anonymous Dec 26, 2007

    "When I started my tomtom the first time, it started just fine. I conneced to my computer and installed tomtom HOME and it said I needed some upgrades, so I installed them.
    Now, on power up, tomtom says "no maps found" and I can't do anything.
    When I reconnect to tomtom home, it shows I have maps, POI and other things too so how do I get tomtom to find the maps?
    Thanks"



    ^That is my problem, EXACTLY!

  • PPBoy828 Dec 26, 2007

    "When I started my tomtom the first time, it started just fine. I conneced to my computer and installed tomtom HOME and it said I needed some upgrades, so I installed them.
    Now, on power up, tomtom says "no maps found" and I can't do anything.
    When I reconnect to tomtom home, it shows I have maps, POI and other things too so how do I get tomtom to find the maps?
    Thanks"

    ^This is Exactly the same problem I have.

  • booboo282828 Dec 27, 2007

    Same prob here! D/L "updates;" lost maps. I'm sure Guam's nice this time of year, but don't relish shipping my car to continue to try to use my Tomtom. (Maybe I should've bought the Suesue.) BTW, lots o' luck trying to reach the fine folks at Tomtom--BUSY signal--and Web help simply "isn't." Does make a nice paperweight. Note to self: Don't buy any more half-baked, not-ready-for-prime-time, crap in future. Stick to names ya know: Garmin, for example. As an avid Mac user, I'm convinced Bill Gates had his hand in Tomtom development, and I'm experiencing the proverbial PC-blue screen of death--just Tomtom's "white screen lite (tm)."

  • Anonymous Dec 27, 2007

    When I started my tomtom the first time, it started just fine. I conneced to my computer and installed tomtom HOME and it said I needed some upgrades, so I installed them.
    Now, on power up, tomtom says "no maps found" and I can't do anything.
    When I reconnect to tomtom home, it shows I have maps, POI and other things too so how do I get tomtom to find the maps?
    Thanks

  • alxpril Dec 28, 2007

    Same problem, but did not find any errors using error checking in xp, and solution did not work...

  • Anonymous Dec 28, 2007

    I have an identical problem. I contacted Tom Tom Tech Support and I'm awaiting resolution.

  • womandriver Dec 29, 2007

    whether through sheer fluke or i have done something i didnt realise i had done...but i just pressed the reset button and it all came back...after about two hours of thinking i had broken it....and it nearly flying out of the window!!!!!

  • Anonymous Mar 18, 2008

    exactly the same problem!!!

  • rio2158 Mar 23, 2008

    when i turn on my gps after I hooked it up to my computer i get nothing, no maps, nothing just a drum-like noise

  • Anonymous May 23, 2008

    When I power up my tom Tom is says no maps found. What now

  • Davaroo Jun 15, 2008

    I tried updating my map b/c of a promotion in the box giving me a free map update and now mine goes right to a "no maps found" screen, as well. I've spent hours on the phone with customer support with no luck. Anyone out there find a way to fix this.

  • Anonymous Apr 13, 2009

    same thing

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4 Answers

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The problem is caused by a version mismatch between the Application version and the Map Version. They must both be the same. For example, if the TomTom has not had the application updated, but you updated the maps, the TomTom will not know how to read the file.

Make sure that if you are trying to use a version 815 map, that you are using a version 8.XXX application too. I had to upload two application version changes before I could read the new USA maps.

Posted on Dec 26, 2008

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Disable your anti-virus, delete any of the updates you have on your computer, and then re-download them. Re-down load the maps with the using the latest map guarantee link in TomTom Home. It seems that TomTom has gone back in the past & their updates and add-ons are affected by the anti-virus software. After re-downloading & installing all your needing things select disconnect, unplug your TomTom, and upon restart your maps, poi, and other stuff will be there. Just remember to restart your anti-virus after finishing.

Posted on May 21, 2008

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I just had this same problem. Quite strange. I have a Tomtom One New Edition and connected to a Vista Ultimate computer. Here is what I did to fix the problem I was having.

Exited out of the Tomtom HOME application. Went to "Computer" and right clicked the Tomtom drive (was M: for me, could be different for you) with the Red Icon. Selected properties and click on tools. From there I selected "Error-Checking" and only checked "Automatically scan and fix errors for me". It said it found a couple errors and corrected it. I then doubled clicked the icon in the bottom right portion of my screen which looks like a USB plug with a green check mark on it. I selected the drive and clicked stop. I disconnected the usb plug and then used a small tack on the bottom of the Tomtom unit to reset the device. After that, I turned the unit on and all was fine and I could clearly see that an update was applied.

Good luck! They really should have a support bulletin for this as this is clearly a common issue.

Posted on Dec 27, 2007

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"When I started my tomtom the first time, it started just fine. I conneced to my computerno maps found?? - 4.gif and installed tomtom HOME and it said I needed some upgrades, so I installed them.
Now, on power up, tomtom says "no maps found" and I can't do anything.
When I reconnect to tomtom home, it shows I have maps, POI and other things too so how do I get tomtom to find the maps?
Thanks"

^This is Exactly the same problem I have.

Posted on Dec 26, 2007

  • PPBoy828 Dec 27, 2007

    Best Solution, Thank you. Worked Great on Windows XP. I did the full Error Check. checked both boxes. TomTom aka DumDum works great now & is fully up to date. PERFECT!

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Posted on Jan 02, 2017

  • 2 Answers

SOURCE: no maps found??

I have a Go 520 - having updated with tomtom home I started off with the dreaded white cross on red background, and had to re-format and restore a backup, but then I got the "no maps found". I tried re-installing the main application with TomTom Home, and when that installed it seemed to pick up the maps again.

Hope that helps.

Posted on Nov 19, 2008

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1 Answer

No maps found


When your tom tom comes up with the no maps found error message. There are several causes to the problem.
If you updated your map using the latest map guarantee and then get the error No maps found, make sure you install the latest version of the TomTom application.
Check for the latest application: Connect your navigation device or memory card to your computer and click Update my device in TomTom HOME to check if a new application is available.
You can check the version of your application in TomTom HOME. Connect your device and then click Manage my device and select the Items on my device tab. Expand Applications and then click More info.
Your map may require the latest version of the TomTom application.
Check for the latest application Connect your navigation device or memory card to your computer and click Update my device in TomTom HOME to check if a new application is available.
HOME may not immediately offer the latest application version when installing a downloadable map on a blank memory card. Re-connect your memory card to HOME and check for the latest application by clicking Update my device in HOME. HOME this time offers the latest application for your device. Try Installing maps on a new memory card
You can check the version of your application in TomTom HOME. Connect your device and then click Manage my device and select the Items on my device tab. Expand Applications and then click More info.
You need to also make sure all files are in the right places. Browse the content of your navigation device:
Windows XP: Click Start > My Computer and then double-click the removable drive of your device.
Windows 7 / Windows Vista: Click the Windows start button > Computer and then double-click the removable drive of your device.
Mac OS X: Double-click the desktop icon of your navigation device.
Check the following:
The map folder (e.g. Western_Europe) needs to be located in the root directory of your navigation device or memory card. This means the map folder may not be inside another folder. Before you move the map folder we recommend that you create a manual backup.
The map folder needs to contain at least the following files
cline.dat cname.dat cnode.dat faces.dat mapinfo.dat poi.dat tables.dat tmccodes.dat traffic.dat .meta (map v705 or higher will have/need this file) .meta.dct (map v705 or higher will have/need this file) .pna
If any of these files are missing restore a previously made backup or re-install your map to your device (in TomTom HOME click Add Traffic, Voices, Safety Cameras etc. > Items on my computer).
Hpe this was helpful. Thanks for using fixya.

Jan 26, 2011 | Tomtom ONE GPS Receiver

1 Answer

When I started my tomtom the first time, it started just fine. I conneced to my computer and installed tomtom HOME and it said I needed some upgrades, so I installed them. Now, on power up, tomtom says...


Same problem here. We used a Mac instead of Windows, if that matters??? Have you tried calling Tomtom support? We can't get through and are VERY frustrated! In the last three days, we've called about 10 times and have been on hold forever... like up to an hour! They also have not responded to emails we've sent!
Any help from others out there on this would be appreciated.

Dec 27, 2010 | Tomtom ONE GPS Receiver

1 Answer

My Tom Tom Go 300 keeps coming up No Maps found. What can I do?


Either the map(s) in your GPS were deleted or you bought a unit without maps. Your only option is to purchase the maps that you need from TomTom. They cost about $70-$100 US dollars in the US. I do not know where you live or what maps you need, so I can't give you more information right now.

The easiest way to get maps is through "TomTom Home" software that you should have installed in your computer. If you don't have it, install it from www.tomtom.com and start TomTom Home. Then plug the GPS docking station to a USB port on your computer and place your GPS on the docking station. Turn the GPS on. If you are asked if you want to connect your GPS to the computer, answer YES. After the GPS is recognized by TomTom Home, you'll get a set of icons on the window screen. One of them should be labeled "get maps". Click on it. Most of the time, only a few maps will be shown. To get access to all the maps you can buy, choose "ALL" from the drop down menu that says "Recommended".

Plese, report back if you need further assistance.

My ID: alexocuello_

Mar 25, 2010 | Tomtom GO 300 GPS Receiver

2 Answers

Tomtom will not connect to computer press yes on tomtom as instructed to connect to computer but nothing happens. need to install european maps


This is not a solution, it is a new problem
my tomtom was working fine until I connected it to my computer using the latest TomTom Home. It now flashes a white cross and TomTom Home says "No device connected". My TomTom is useless now and does not work anymore.

Oct 20, 2009 | Tomtom One XL GPS Receiver

1 Answer

TomTom go 720


If you have two devices you must have two email address. One for each device. This is the way tt home works. Another way to get around it is to open tt home preferances and in general preferances make sure remember my password is not checked. Sometimes a popup will want you to log in just click not this time at the bottom left cornor and then tt home will go on and update your device without loging in.
Hope this helps

Oct 29, 2008 | Tomtom GO 720 GPS Receiver

1 Answer

Upload latest western europe map v7.20 to TOMTOM 700 not possible


I have managed to solve the problem of loading a new map on my Go700 using a Mac. I discovered that Tomtom is incompatible with the Leopad operaying system, despite the protestations of the idiots at Tomtom ,so I reverted to an older Mac using Tiger.
Taking the instructions given to crinold, I tried to erase the disc on the 700 using home 1.5 - and it didn't work. So I went to disc utilities, highlighted and erased the Tomtom disc, and opened home 2,5. After being refused entry several times, like being told to load an already loaded device, I persevered, and managed, slowly, to add the map I had bought for 78 euros. T]One point oif interes is that when I bought the map, they site stated it would cost 63 pounds sterling, but switched it to euros when the invoice arrived. at a rate very favourable to Tomtom - funny, that.
This is sharp practice,probably illegal in many countries,, but, to be honest, dealing with the mysterious Tomtom company is so frustrating, that I don't have the time or inclination to fight them for the money they cheated from me.
How they survive with such an awful product and extremely bad after sales service is hard to understand - perhaps they won't ... we live in hope.

Jul 11, 2008 | Tomtom GO 700 GPS Receiver

5 Answers

No maps found


I had the same problem how ever after downloading all the software updates and pretty well evey thing that was available on the tomtom home sight suddenly the map was there. It could be a soft ware bug.

Mar 19, 2008 | Tomtom One XL GPS Receiver

5 Answers

No maps found??


my tom tom 510 would start, i have charge the tomtom with green light on, but tomtom is not coming up

Feb 09, 2008 | Tomtom GO 510 GPS Receiver

9 Answers

No maps found on tom tom one new edition


this problem just happened to me. i'd just bought my new tomtom one and tested it on the journey home. all was well and i was really impressed. that was until I got it home and went to update it to get the latest maps for my area. I installed all the software as instructed by the on screen prompts and downloaded the latest updates. i then went to turn the device on, and was greeted by a message stating ''no maps found!''

after almost two hours of complete frustration, i then tried probably the easiest solution anyone could think of:

First of all, connect the device to your computer and close down tom tom home. (making sure it isn't even open in the system tray).

Now, open my computer and find the device. it will be labelled as a storage device (mine was drive G). Open it up and find where the maps are saved to. Something like, UK and Ireland, or something similar relating the place you live. Once located, delete them manually.

Now, reopen tomtom home and go to tools. Click ''use latest map guarantee''. It will then download the maps again and install them onto the device.

Next disconnect using the option 'disconnect device'' from the device menu.

Finally turn on your tom tom if it doesn't automatically, and you should be back in business. This worked for me, after trying numerous way more complicated solutions I found in various forums.

Hope it works for you too!
xx

Nov 24, 2007 | Tomtom ONE GPS Receiver

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