Question about Fisher Price Disc for Digital Arts and Crafts Studio

18 Answers

Fisher Price Digital Arts and Crafts Studio Won't Start

I've successfully installed the software. When I hit the on/off button (orange button on top), nothing happens. I've tried several different USB ports on my computer to no avail. The troubleshooting guide states that for "Program does not run" you should go to www.fisher-price.com/dacs/register for a free update. I went to the URL, but got a "come back soon" message. Any advice would be appreciated. Thanks.

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  • boulevard Dec 25, 2007

    Same problem. The screen just freezes and I either have to "CTRL-ALT-DLT" or complete turn the power of my laptop off. Very frustrating on Christams Day.

  • Anonymous Dec 26, 2007

    same problem...............taking it back!

  • daddy adam Dec 26, 2007

    I've successfully installed the software. When I hit the on/off button (orange button on top), nothing happens. I've tried several different USB ports on my computer to no avail. The troubleshooting guide states that for "Program does not run" you should go to www.fisher-price.com/dacs/register for a free update. I went to the URL, but got a "come back soon" message. Any advice would be appreciated.

  • Anonymous Dec 26, 2007

    similar problem...Worked the first day we installed it...but it hasn't worked since. tried reloading software and multiple restarts, still doesn't work.

  • Anonymous Dec 26, 2007

    video memory 64mb

    will not install

  • Anonymous Dec 26, 2007

    The console won't even start. I also tried another computer but still didn't work. I have more than enough RAM and processor, I even adjusted the screen resolution to no avail. I then uninstalled and re-installed the programme. I ran the test page and everything seemed OK and working until I tried to start the console. Still no joy. My little boy is very dissappointed.

  • Anonymous Dec 26, 2007

    I have disabled software running in the background.

  • cristiliz Dec 26, 2007

    Same problem............... Sounds like Fisher-Price didn't test this product thoroughly. I don't even have VISTA and am having the same problem. Only reconginize the panel in testing mode. Can't get it to rstart/run. I'm definately returning this product if no solution is found in the next few days! Not what I expected this Christmas from Fisher Price!. Try explaining to your daughter why Santa's gift is not working! IF I were Fisher Price I would make this resolution a priority, sounds like there are a lot of individuals out there having the same problem!

  • Anonymous Dec 26, 2007

    Same thin, worked fine on day 1 on numrous occasions. Day 2 it wont work at all, tried the test software and all was ok on that.



    Is there a way to run the program without pressing the on/off button?

  • alicialogue Dec 26, 2007

    I'm relieved that it's not just me doing something wrong. I have uninstalled and installed about 10 times. And it still won't let me start it up. My monitor freezes up. I can't belive you spend so much time and money trying to get something that will encourage childrens' imagination and have this kind of problem. I tried calling the hotline and the recording tells me they have high volume on calls and to call back. Then it hangs up on me. I'm very dissapointed in Fisher-Price. Normally they have a very good product but I'm starting to change my mind.

  • vipermaw Dec 26, 2007

    I have loaded the software, push the on/off button and got some error about Common Language Runtime Debugging Services: Process id= Oxc98(3224), Thread id=Oxadc (2780).

  • justin12 Dec 27, 2007

    worked the first day. now won't turn on. changed usb ports. restarted. checked website - it said come back soon. shall i return?

  • elchac Dec 27, 2007

    I've successfully installed the software. When I hit the on/off button (orange button on top), nothing happens. I've tried several different USB ports on my computer to no avail. The troubleshooting guide states that for "Program does not run" you should go to www.fisher-price.com/dacs/register for a free update. I went to the URL, but got a "come back soon" message. Thanks.

  • mark blair Dec 27, 2007

    the vidoe adapter device driver is not properly install right or is not compatible. and we do have it propley install. and we do push the on/off button on the top and it well not do anything.

  • Anonymous Dec 27, 2007

    The program will not run or i get a Video Memory 64KB error.

    I go to the www.fisher-price.com/dacs/register. and the site is down.

    I have spent 2 hours trying to make it work.Its time to send it back.




  • Anonymous Dec 27, 2007

    Have same problem. Used the earlier solution to load. Copy to hd and then update the options. I can test but not start the console. Just has an error that sayes it has to close. I admit that I only have 32mb of video memory but tried a new card with 256mb and it still didn't help.

  • Anonymous Dec 27, 2007

    digital arts and crafts studio wont start up! troubleshooting guide said go to www.fisher-price.com/dacs/register. that site said come back later! my daughter is very unhappy with her christmas present!

  • Mrsnyd1 Dec 27, 2007

    I have exactly the same problem with our DACS installed it but it won't turn and their website say's come back soon. I thought this was brand new on the market can't believe they are having problems already!

  • Anonymous Dec 27, 2007

    Fisher price digital arts and craft wont turn on?

  • GavinEP Dec 27, 2007

    Similar issues here !!!..........Trying to install the software. At the end of the install wizard a message appears in a pop up window saying "DACSMiniApp.exe.Application has generated an exception that could not be handled. Process id= 0xf40 (3904), Thread id = 0xc74 (3188). Called the UK helpdesk number on 01628 500303 and logged my issue - they said they had to wait for the US to become available and someone would call me.......no-one has called !!

  • Anonymous Dec 27, 2007


    1. installed the software.

    2. There doesnt seem to be a connection with the power button on the product.

    3. Also, i went into My Computer, and thought i'd be able to set-up through there, as well, but the options that I got were to Modify, unistall or the recycle bin.

  • Anonymous Dec 27, 2007

    on off button not working

  • clare coxon Dec 27, 2007

    me too daughter very upset christmas day even been out ttoday and picked a new usb hub no go.clare

  • Anonymous Dec 28, 2007

    All loaded ok, checked all RAM, resolution etc etc, ok. Starts up goes to the intial screen to select what you want to do...from that point it will not work correctly....all the graphics are lousy. It looks as if it should be a problem with the video card but everything checked, all updates done and still no joy.



    Any solution would be greatfully received..save me a trip back to Toyrus!

  • Anonymous Dec 28, 2007

    cant get it running went over and over the steps time and time again

  • Anonymous Dec 28, 2007

    telling me i do not have enough memory

  • Anonymous Dec 28, 2007

    when turn on keeps saying needs to debug, when i try to debug service not available

  • Anonymous Dec 28, 2007

    the same!!!!

  • Anonymous Dec 29, 2007

    I've successfully installed the software. When I hit the on/off button (orange button on top), nothing happens. I've tried several different USB ports on my computer to no avail. The troubleshooting guide states that for "Program does not run" you should go to www.fisher-price.com/dacs/register for a free update. I went to the URL, but got a "come back soon" message. Any advice would be appreciated. Thanks

  • Anonymous Dec 29, 2007

    The unit will not start!!!

  • cele25 Dec 30, 2007

    press om/off button and the game does not turn on

  • captcahill Dec 30, 2007

    Im Having the same Problem Going to take back to shop. Fisher Price is Rubbish there web-site for it is not even up and running, What a rip off!!!!!!

  • Anonymous Dec 30, 2007

    il manque une dll sur mon pc mais je ne sais pas laquel c'est une erreur 3 fonction dll














  • Anonymous Dec 30, 2007

    when i switch on the arts and crafts studio it comes up on the screen saying it has encountered a problem but does nt say what so i can fix it it is really annoying. my daughter just wants to play on it ive tried phoning the help line but i can never get through

  • DaddyD Dec 30, 2007

    DACS Started once - all except the paint wheel on the right, which never worked. We closed it from the windows task manager as suggested. Now it won't start again. I've tried using the software repair on the CD - no good. The console test function just loops and blinks the lights on the left side. The kids loved it when it worked and are very disappointed - hopefully a solution is found soon - Fisher-Price seems to have rushed this to market too soon, or perhaps the Grinch is involved.

  • The McRaes Dec 30, 2007

    Same here.....worked fine for about 10 minutes...shut down and would not restart with on/off button. Resintalled and tried again to no avail. Website offers a cheery "come back soon"...I did note product is Made in China...coincindence??

  • Anonymous Dec 30, 2007

    The 30th of Dec and my daughters DACS (as Fisher Price call it) still isn't working...we spent hours on Christmas day trying to get it to work installing and un-installing the software and even trying to adjust the computer settings.
    I am going to take this back with a print out of this page to let Toys R Us know about the amount of people with the same problem.
    Thanks FixYa for letting me know ..its not just me with this problem!!

  • Anonymous Dec 30, 2007

    same problem

    tomshellyp@aol.com

  • Anonymous Dec 30, 2007

    I have the same problem and I called the support number 18004325437, and I was instructed to remove the pen and usb cord and ship it at my expense to fisher price and they would send me new cables. They will ask for your personel information of where to send it too.

  • jesica Dec 30, 2007

    i was so excited to try this product digital art studio!! when i tryed to install the software it told me that my video adapter was either not installed properly or is not compaditable..i have ATI RADEON EXPRESS 200M SERIES i have spoken to 4 teck.and 2 said i might need to UPDATE my video driver then 2 said i need to buy a better video card...so i went to update and it says i got the top update already..then looked for video cards well..$$$ i dont know what i am getting hung up on but i almost can handle it anymore the tecks dont even really know what to do about this there is probably going to be a recall sooner or latter if they dont figure something out...any advice

  • Abababa1 Dec 31, 2007

    Similar problem. Starts up ok but won't draw or fill in. Won't put a background in either. as soon as you take the stylus off the mat it seems to reset what you've drawn to a blank

  • Dyndrwg Dec 31, 2007

    I have Windows vista

    Intel(R) Core9(TM) 2 cpu 6600 @ 2.40GHz
    2046MB RAM

    Direct X 10
    NIVIDIA GeForce 7500 LE = 1017MB approx memory

    Still cant get it to install!! Have phoned many times and they've sent me emails for graphics card driver updates but still no luck. When I reach the stage where it tries to locate the digitalarts and craft studio it tried 10 times before telling me to try again and then phone the customer support. I have tired all usb ports and it is not connected through a usb hub.

    Anyone got any info on how to get it working? Customer support doesnt seem to have a clue!!!

    Help - Cheers

  • nataliek Dec 31, 2007

    I have the same problem. I have installed the software and it ran the very first time. After I turned it off and tried to turn it on again, it would not turn on. I get an error now everytime I turn on the computer saying the digital arts studio program is not working.

  • AMFSkokie Dec 31, 2007

    After a long install, it doesn't work at all. When the on button is pressed, a window is opened that freezes the computer. Tried uninstalling and reinstalling; same result. I have plenty of memory and a professional level graphics card running on XP. Similar to everyone else's problem. My 5 year old is sad, but this will be going back the store...

  • Anonymous Dec 31, 2007

    Very, Very, Very disappointed in this product. Keep having problems installing. Says low on Memory. I have deleted and made more room, still doesn't work. I will returning it product and getting something else that is not made by fisher-price!!!!!!

  • Anonymous Jan 01, 2008

    Mine will not even install, it's not regonizing the USB connection. uhhhhh

  • Anonymous Jan 01, 2008

    Same............. it worked on the first day but now it won't start

  • Anonymous Jan 01, 2008

    I could not get anything working on it. I called customer support right at 9:00 am, and was able to get throught o someone. After going though all the system requirements (which were fine), I was told to go to a particular website (www.gamesforwindows.com) to install DirectX 10. This seemed to work. Now when I get into the program the screens are all messed up. The graphics on the screen keep repeating.

  • drhugowd Jan 01, 2008

    have Vista, same problem

  • dobe245 Jan 01, 2008

    I also purchased this product and it won't work! The first one I thought was faulty and I returned it now the 2nd does the same thing, once installed it doesn't turn on. I would love for this to work does anyone have a way to fix this?

  • dunvillian Jan 04, 2008

    I have the same problem got it for my littl girl for christmas and havenot been able to play with it yet.Download all the software and put the proper cords in place actually done it twice and nothing

  • Anonymous Jan 04, 2008

    I've successfully installed the software. When I hit the on/off button (orange button on top), nothing happens. I've tried several different USB ports on my computer to no avail. The troubleshooting guide states that for "Program does not run" you should go to www.fisher-price.com/dacs/register for a free update. I went to the URL, but got a "come back soon" message. Any advice would be appreciated. Thanks.

  • betseyj Jan 07, 2008

    I have installed the software and encounter the same problem. The Fisher-Price website intended for updates tells me to come back later. I spent an hour on the phone with a Fisher-Price IT person who told me to try several things including updating my Directx but nothing seems to help. In the end I emailed a report generated by my computer to a higher up person at Fisher Price but never heard back from them. Has anyone been able to get this toy to run???

  • shelby12 Jan 08, 2008

    tried to register my product to get updates, but got the come back soon message.

  • Anonymous Jan 08, 2008

    Should have known it was to good to be true.......or at least work. Just freezes my computer

  • Agrivated Jan 08, 2008

    We used it once and now it won't start up. Reloaded software, switched usb.

  • Anonymous Jan 09, 2008

    nothing happens when i push the on/off button. went to the site to register it and it says come back soon

  • Mishl Jan 10, 2008

    Ive also downloaded the software successfully and when I hit the on-off button nothing happens----I keep getting a message that DACSMiniApp.exe application has generated an exception that could not be handled. My computer meets all the requirements very frustating.

  • Anonymous Jan 13, 2008

    When I try to install it the cd it says the digital arts & crafts studio console not found. What should I do.

  • vmk06 Jan 25, 2008

    I also get the pop-up others get, saying that DACSMiniApp.exe has generated an exception... and it won't debug. This only happens with the user accounts on the computer which weren't open when the toy software was installed.

    Help me get rid of this popup!

  • kakoko Jan 27, 2008

    Nothing happens when I turn on the on/off button. I have tried to go thur the programs on the task bar, but nothing. I thought maybe I needed to do a password, but it will not let me.. I have went to the trouble shooting guide but nothing.

  • Anonymous Jan 29, 2008




    i have the same problem


  • mariefi Feb 03, 2008

    When I try to install it the cd it says the digital arts & crafts studio console not found. What should I do.

  • mitzey Feb 18, 2008

    I have loaded disc into computer but will not run

  • Anonymous Feb 18, 2008

    I have the same problem. It worked fine up until a week ago. It just stopped working. I've tried to uninstall the program and reinstall however, that does not work. The book says to go to the www.fisher-price.com/dacs/register website, but when you go there it just says "come back soon". And if you go to the fisher price website, you get no help there except to download the manual. Well, if you can not get the unit to work right, what good is the manual. I'm going to take it back to the store and get a new one to see if that one works.

  • Anonymous Mar 02, 2008

    We have had he Fisher Price DIgital Arts and Crafts Studio for two months. It worked ok, then one day the program would not run. I uninstalled, then reinstalled. No effect - still won't run. I've gone to the site as directed. Still no resolution. I am disappointed. I expected more from Fisher Price.

  • ashley8 Mar 03, 2008

    INSTALLED THE PROGRAM WITHOUT PROBLEM BUT WHEN YOU HIT THE ON/OFF BUTTON NOTHING HAPPENS. CHANGE THE UBS PORT AND STILL NOTHING. WHAT GIVES?

  • Anonymous Mar 05, 2008

    I need help to install my digital arts and crafts studio, it appears that Ineed software updates. And I can not register since december 25, 2007, can someone help me .

  • Anonymous Mar 06, 2008

    orange button does not turn system on nothing happens.

    what do we do to get this working

  • rt2912 Mar 20, 2008

    We bought the digital arts and crafts studio, it appears that I need software updates. And I can not register since december 25, 2007, can someone help me .

  • browneyedgrl Apr 11, 2008

    push on/off and sorry you'll lose data if in the middle

  • shellbaby Apr 19, 2008

    i canot open my digital studio

  • Wonder Pet Apr 20, 2008

    On a previous computer, had the virtual memory problem even though it should have had plenty. The DACS was collecting dust until a new computer was purchased.



    With new computer, appeared to install OK but application would not start with On button (orange button in back of console). Ran Console test (under DACS folder, under Utilities) and console tested OK, but when computer was rebooted, console was unresponsive even when the Console test was rerun. Unplugged and plugged in console into same USB port, and console began to work again.

    Was able to get application to start with On button when console was plugged in after the computer had been started. It was as if the computer did not recognize the console if it was already plugged in. Not very computer savvy so not sure why or for how long this will last...

  • cindy001 Apr 21, 2008

    i bought the fisher price digital studio arts and crafts and i will be in the middle of a project and it freezes up always then i have to shut my computer down

  • Anonymous Apr 23, 2008

    Yep same here. Will be in the middle of a project and the device freezes, you have to go into task amanger, kill DACS, and restart a new DACS.exe

  • Anonymous Apr 23, 2008

    I bought the Digital Arts and Crafts studio for Christmas 2007 for my son and he hasn't even been able to use it yet as of April 23 2008. I wish Santa hadn't burned the box because I would have returned it and bought my son something he could actually play with. What a disappointment!


  • Anonymous Apr 25, 2008

    Same thing here, it worked for a little while now I get the DACSMiniapp.exe error. We should all sign a patition or something forcing Fisher Price to reimburse everyone that purchased this item. It is an awful big paper weight. I will never buy Fisher Price products again.

  • irishlas Apr 25, 2008

    Same problem here, got this at Christmas time, worked for a little while, now I just get the DACS Miniapp.exe error message. We should all rally together to force Fisher Price to give us our money back.

  • Tina Carucci Apr 27, 2008

    I am trying to install th digital arts and crafts studio and it is telling

    me that my computer does not have enough video memory that 64 mb.

    is required! but the light does not even go on in the back when I hook up

    the usb!!! Should I return this?

  • Anonymous Apr 27, 2008

    i have that message:1603:Error installing microsoft(R) Net Framework

  • irishlas Apr 28, 2008

    I was having the same problem with the DACSminiapp.exe error message and I was able to fix it. Go into add remove programs and remove all .NET Framework that are in there. Uninstall Digital Arts Studio, restart your computer and reinstall the Digital Arts Studio. I got the message not enough video memory. I just restarted the computer again and it is working fine now. Hope this helps everyone that is having a problem with this toy.

  • vele May 10, 2008

    pluged the usb

    turnedthe on off button on nothing happens

  • kelijayne May 21, 2008

    I bought this recently and my girls took it to their uncles for an afternoon where he got it working no problem. I ttried to install it at mine and got the dacsminiapp.exe error 2753. Then i uninstalled and reinstalled a few times but nothing different, Then i run the disk again without uninstalling and clicked repair which worked. Now the software is installed but not running at all. When i turn it on, the main bar on my screen at the bottom disappears. then nothing. If i press ctrl-alt-del then it says the programme is running but i have to end task to return to normal. Im gutted for the kids, they are hovering around me eager to start :(

  • Thrdwhlhunte May 23, 2008

    I had succesfully installed the program, however the password option never appeared. How do you find the password? I know how to erase the password, but how do you re-enter the password.

  • Anonymous May 24, 2008

    Installed arts and crafts studio but it wont turn on. Any suggestions of how I can get it to turn on?

  • Anonymous Jun 14, 2008

    can't get on the digital arts & crafts studio.



  • igorsu Aug 16, 2008

    Hi

    The softwre i installed and update without problems. The applicaton start pressinf the butom and I get the screnn to enter the password. My problem is i haev no idea hown i acn get to enter the password. The mouse and keyboard are uanvailable and the pen of the DACS doen´t work . Hardware issue?

    Thanks

  • Jeff823 Aug 24, 2008

    ---------------------------
    DACSMiniApp.exe - Common Language Runtime Debugging Services
    ---------------------------
    Application has generated an exception that could not be handled.

    Process id=0x9f0 (2544), Thread id=0xad4 (2772).

    Click OK to terminate the application.
    Click CANCEL to debug the application.
    ---------------------------
    OK Cancel
    ---------------------------



  • Jeff823 Aug 24, 2008

    Originally worked, then stopped loading. Tried a re-install and kept getting:

    ---------------------------
    DACSMiniApp.exe - Common Language Runtime Debugging Services
    ---------------------------
    Application has generated an exception that could not be handled.

    Process id=0x9f0 (2544), Thread id=0xad4 (2772).

    Click OK to terminate the application.
    Click CANCEL to debug the application.
    ---------------------------
    OK Cancel
    ---------------------------

    Downloaded update, but it crashes during installation.

    Re-installs just crash.


  • Anonymous Nov 23, 2008

    SAME HERE ALL INSTALLED JUST NOTHING LAUNCHES WHEN I PRESS THE ON OFF BUTTON . NO LIGHTS NO NOTHING IVE RUN THE CONSOLE TEST THAT ALL APPEARS TO BE FINE :(

  • ROCKETMAN4 Nov 23, 2008

    My computer meets all the requirements (running XP), software loads without issue, but program will not run. Press the button and nothing happens. Console test says it's fine but it simply will not work. Any suggestions????

  • angiewipperf Dec 24, 2008

    i run the disk and nothing happened

  • Anonymous Dec 26, 2008

    My Digital Art Studio wont start on my windows vista and windows xp im trying everything

  • Anonymous Dec 26, 2008

    it shouldnt be on the markets it dosent work at all windows xp or windows vista. we are very disappointed with the product. It shouldnt be rocket science to work out a kids program on your computer .i hope people at Fisher -price are happy to see lots of disappionted kids.

  • Anonymous Dec 27, 2008

    dacs will not come up at all, icon on screen just bring up my photos. using vista need advice.

  • Anonymous Dec 27, 2008

    no aoarece el mouse, y no podemos iniciar el programa, se queda pegado

  • Anonymous Dec 27, 2008

    no funciona el mouse

  • dolly_blower Dec 28, 2008

    its telling us that its not compatible

  • Anonymous Dec 30, 2008

    It all loaded up ok and the orange stupid button, with no indicator light or anything, worked ok but 2 minutes later just as the girls get stuck in to it, the system freezes and that's the end of that. control alt delete.
    I'm not going to spend time messing around. It's faulty and not fit for purpose. I have 3 very very dissapointed girls here.
    The same thing happened last year with that rubbish digi makeover thing. i'm so fed up.

  • Anonymous Jan 01, 2009

    i get a not compatible message and cannot load dacs

  • Anonymous Jan 01, 2009

    The console lights flash on as soon as I connect it to the computer but then doesn't work at all. We have tried it on different computers and get the same thing. We also took back the thing and exchanged it and still get the problem.



  • Anonymous Jan 17, 2009

    wont start

  • Anonymous Jan 19, 2009

    it will not come on at all

  • mich888 Jan 30, 2009

    Hi Everyone - I have had the same problem since xmas - even took my laptop to PC World so they could look into the bios (not very teckie minded) and change the Vid Ram to 64mb.  Even they could not install it! My computer had all the requirements though.  So, my solution, well, take it back and go and get the VTECH KIDIPHOTO ART STUDIO, it's brilliant.  You use it on your TV it saves all the data, photo's art etc then you just plug it into your PC and print, share and so on.  It was £15 more but worth all the hassle of the DACS.  I have also e-mailed Fisher Price to tell them what hassle I have had and I suggest that everyone else should do the same.  

  • Anonymous Feb 03, 2009

    Couldn't get first one to install on 3 different computers (XP and Vista). Took it back for another which installed and worked as it is meant to...........until I tried to do the upgrade/update or install the extended software disks.......then I just get a blank white screen when the unit it turned on and have to go to task manager to kill it. I uninstalled and re-installed the basic software and works fine so long as i don't do any upgrades! Not exactly what you expect from Fisher Price.....

  • Anonymous Feb 08, 2009

    we plug in the u s b to the tower and the lights flash on the board then the lights just turn off and nothing happens after that. then all we see is our back-round

  • Anonymous Feb 14, 2009

    I have the very same problem... The software loaded properly, but the product will not run.

  • Anonymous Apr 06, 2009

    i have had all the same problems with dacs. no wonder it was on sale for $19 down from $50. it is basically a piece of junk that almost ruined my daughter's bday. i am so dissappointed in Fisher price it will be a while before i spend my hard earned money on them again.

  • Anonymous May 04, 2009

    Installed the program and got the update, but the update crashed at the "finish" screen. Pressed the orange on/off button and nothing happened. Uninstalled the whole thing, reinstalled it, did another update which didn't crash this time, pressed the orange on/off button and it worked. Played around with it for a while, then shut it off with the orange button and tried to use it on my daughter's profile - nothing happened. Tried to switch back to my profile and got a black screen - had to reset the PC. After the reset, pressing the orange button did nothing. Found the root program .exe and tried to start it that way. It got me to the password screen but it wouldn't recognize any of the buttons or the pen - had to force quit with ctrl-alt-del. I worked a tech help desk for several years so I know how to troubleshoot, and after two hours I can't get this product to work. The Fisher-Price website doesn't have any email addys listed, just phone numbers which I am leery of calling as it probably isn't domestic tech support. My five-year-old is going to want to play with her new birthday present tomorrow and I'm going to have to tell her it doesn't work.

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18 Answers

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I had the same problem of the console not being recognised and the software failing to install propperly. I run windows 7 professional 32 bit O/s and after many hours of the console not being recognised I came across a link at the fisher Price website. I downloaded the software as it describes and bingo...up and running.

hope this helps

http://service.mattel.com/us/faq_results.asp?contentidlist=62056&faq_id=62056

Posted on Jan 21, 2010

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Had same problem....this fix worked for me.Press Windows start button , click on RUN ,type MSCONFIG and click on OK.when the system config.page appears hit the startup tab,look for the DACSminiapp.exe entry and click on the check to remove it. hit the apply button and exit the system config. restart the computer When the computer restarts do a search for the DACS.exe application (686 kb file) right click on it,select copy,go to your desktop and right click and paste shortcut. to start the program have the unit connected and click on the shortcut to start the program,the yellow button on the unit still shuts it off. this has worked on my system for at least a week with no problems.

Posted on Jan 06, 2008

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Follow this link for related problems and possible solutions
http://www.fixya.com/support/t312903-fisher_price_digital_arts_crafts_studio

Posted on Dec 27, 2007

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Same thing here ----
the kids are very disappointed and I am very frustrated. I tried the Console Test Application that was suggested but according to that -- the problem is NOT with the console. Even though the claim is made that it is compatable with Vista - I am begining to think it is NOT!!!! We have gotten thru some applications (arts/crafts) but not many at all. Half the time the screen just freezes and turning it on and off is not use. I have to continue to kill the program thru the task manager. I uninstalled and reinstalled the program but that didn't help. I bought the Barbie and Diego expansion disks and loaded them - I can not even find them or there projects. I think it may be time to retuen and wait till they figure it out. I recommended to my family and friends - who I have called some (and have the same issues) and some I have left messages to just return it and but their children something that actually works.

Posted on Dec 26, 2007

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Thanks to all the that posted their solutions here. Here is what worked for me:

1) Run msconfig.exe and remove the DACS tray app.
2) Restart the computer, so the tray app is not running automatically anymore.
3) Turn off Windows firewall completely.
4) Use this program to start the application: C:\Program Files (x86)\Fisher-Price\DACS\NewDACS.exe
5) Create a shortcut to this app on the desktop or Quick Launch or pin it to the task bar.
6) Run the DACS app once (assuming the unit is already connected via USB).
7) Your console should automatically light up and the pointer should work.
8) Press the yellow button on the unit to confirm that the app closes when you do so.
9) Turn on Windows Firewall back.
10) Run the DACS app again and verify that the app works even with the firewall turned on.

Hope this works out for you...

Posted on Mar 16, 2013

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Im getting the same thing plug it in to usb the lights flash fairly quickly and that is that, installing doesn't find the console and the stupid on off button does nothing. Ive thrown the receipt out thinking nothing like this would happen and now ive 2 very sad kids... Thanks Fisher price..

Posted on Jan 15, 2012

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I had the same issue, uninstalled and reinstalled many times and the software still wouldn't start. I finally disabled my firewall and it works fine! After it worked, I put the firewall back on and had to add the DACS program and the dacsminiapp.exe from the Fisher Price folder to my Firewall's Exceptions and all is good.

Posted on Jan 04, 2009

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I have installed the program and the icon comes up on my desk top but when I click the icon on it only opens to my computer settings and it will not open onto the computer screen.

Posted on Dec 24, 2008

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When I initially installed this, I set up a user account for my daughter after the software was installed. It then wouldn't work and I got all kinds of errors. I then discovered that it will only work in the account it was initially installed in. I also keep it unplugged until my daughter uses it. So far it has worked great for over 6 months.

The download website is up at:
http://www.fisher-price.com/fp.aspx?st=10&e=dacs-register


Posted on Dec 09, 2008

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I have this hardware too. I tried it first on my Vista on my Desktop, it said that it did not detects the hardware. Then on my XP laptop, same thing. Then I realized that those OS were french, hmmm can it be that ? After 15 years of using french os I finally found a software bad enough to be language dependant, and do not find the hardware? I tried an english XP, a fresh new install, and it found the hardware so I was able to install it.

Then, I have to make the software work. There is not "start application" icon like 99.9% of other applications have, that's a very bad start... So let's push this yellow button. The application starts. I see the FIsher Price logo, after that I see the DACS logo, with animations. What, animation without sound? is it possible ? hmmm I was supicious. Then after, a white screen. Full white screen, and nothing more. I had to do ctrl-alt-delete to load the task manager and kill the application. After that I discovered that I also had to reboot to make my keyboard runs normally.

I called them. They sent me a fix to be able to install it on a french OS. Imagine, I have to remplace a dll in the temporary windows file during setup !!! What a user friendly fix !

Now after 3 attemps on 3 differents computers, with always the same result (the white screen after the initial welcome), I do not know what more can I do.

I can't believe that someone on earth make it work.

And, where's the software update on the dacs support site ? always display "downloads coming soon" !!!

Posted on Jan 15, 2008

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Finaly got it to work on my old computer which is an Xp (not vista as i originaly tried) has a 128DDR graphics card. It took ages to instal but finaly it worked. Personaly I think that its a design fault - Only designed towork on one type of setup, without even considering vista. I hope that the with bring a patch out soon that it will work on my vista.

Posted on Jan 07, 2008

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I continued to receive the failed install error message advising that I did not have 64mb of video ram. This occurred on two computers, one with 64mb and the other with 128mb of video ram. I went through the roof and kicked everyone out of the house. I finally got it to work on both computers and have not had a problem yet. Here's what happened.

I had created a new user account for my 5 year old using Windows XP. I gave her administrative options so it could be installed. I did this on both computers. Neither worked on her new user account. Out of sheer frustration I decided to attempt an install on my account and it worked. It worked on both computers. I hope this works for you.

If it doesn't my next step involved a class action law suit and letters to the Federal Trade Commision. I've never had such a hard time installing anything much less any problems with Fisher Price.

Posted on Jan 06, 2008

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Same problem here. worked for a while replaced my PC with a better one , now it says error dacsminiapp.exe' not programed to load. i have a very disappointed 5 year old. by the looks of it fisher price have a lot to answer for

Posted on Apr 18, 2008

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Tried the first one on Boxing day, initially it told me I didn't have enough graphics memory ( on a geforce 64mb card). Got it to load eventually after about 10 attempts, worked once, then nothing.
So, I uninstalled the software, and it wiped half my other programs of the PC with it. Thank God for system restore !
I now have a second dacs, and it keeps telling me the software needs "debugging". But the e-link doesn't exist ????!! What sort of customer service is that ?
Looks like it's another product rushed onto the market in time for Xmas, without going through the proper testing first.

Posted on Jan 05, 2008

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Tracked down an issue with it not starting or restarting using the 'button'.

The dacsminiapp.exe running in the toolbar keeps checking for updates and that interupts the prog while it's doing it.
There isn't a registration/update site yet as many will discover, so the app is locked into a loop for a while.
Once it's finished you can start the application etc from the button.
Any other issues are generally graphics and checking you are running at 1024x768 32 bit with dx9.0c will solve most of those.

Posted on Dec 27, 2007

A couple of points.

Got it to load when you push the button and turn off...
BUT it won't turn on again without a reboot.
Temp solution was to go into the prog file and drag a shortcut of the dacs.exe to the desktop.

I've found the REAL problem is with the dacsminiapp.exe, each time you load the prog [at boot up? or whenever you shut it down] it tries to check for updates.... but the update site isn't working and it's stuck in a timed loop.
If you wait lonf enough abd pass your mouse pointer over the tray icon you'll notice it stops showing 'checking for updates' and the prog will work again.
I think the main problem is the update/registration site not being there so this application stalls!

Posted on Dec 27, 2007

I have had the same problem. I am very disapointed in this product. Nothing like explaining to an excited 31/2 year old that it is not working.

Kim

Posted on Dec 27, 2007

At the very first screen turn off the password protection and then it works fine.

It then turns off and on as it should.

At least the kids can play until they fix the password issue.

Hope this makes a lot of kids happy!

Happy New Year.

Posted on Dec 27, 2007

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Posted on Jan 02, 2017

fingers2007
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SOURCE: Fisher-Price Digital Arts and Crafts Studio

Hi all frustrated fokes out there who still have problems installing and running this new product.
We bought this too for our dissabled daughter and have found it will not work on her pc , but will work on all the others in the house ..grrrrrrrrrr...lol.

What i did find was you must have net framework 1.1 installed and updated min for the software to install . other wise it will try to install the net framework 2.0 from the disk. the net framework 2.0 is an update from 1.1 and much software that requires net usage needs this base framework.

this is the spec of the pc it do work on ...and yer it well over the min requirement

System Information
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.070227-2254)
Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 4200+, MMX, 3DNow (2 CPUs), ~2.4GHz
Memory: 2046MB RAM
Page File: 392MB used, 3547MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)

The pc it will not work on only has 256mb memory,and a 128mb graphics card. Buy the time windows boots up and all the other programs also are running there is not enought memory spare to even launch the system. So a min of 512mb installed is required on a xp system

Another point i found was when i inserted the usb windows did not register it so following the install instruction very carefully ..eg start to installing the software and when it says to insert the usb cable do so then .

When you do get it working , your keyboard and mouse will not function, only ctrl+Alt+del will to interrupt the program . The pen will be your mouse thought i'd better say that cos it fooled me at first ..lol ..

Hope this helps ...

Posted on Dec 29, 2007

softplanway
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SOURCE: Digital Arts and Crafts Studio

heya Somer..it definitely is a video card issue. First you MUST have at least 75meg ram. Next, try this:

1. Bring the "Display Properties" dialog window (right-click on the desktop, click on Properties)
2. Click on the "Settings" tab. (make sure your screen resolution is set to 1024 by 768, and the color quality is 32 bits)
3. Click on the "Advance" button (this will bring a new dialog box)

On the newly opened dialog box:
4. Click on the "Troubleshoot" tab
5. Set the "Hardware acceleration" to "Full" (drag the slider all the way to where it says "Full")
6. Click "Apply", then "Ok" (this will close the dialog box)
7. Close the "Display Properties" dialog window by clicking on the OK button.

Try turning the toy ON now. If it doesn't work, try lowering the Acceleration to as low as possible.

Maybe you can make your kid's own ID on the computer so they can log in to this and not bugger up your own log in.

I hope this helps.
Wayne

Posted on Jan 04, 2008

SOURCE: fisher price digital arts and crafts studio

buy a new one

Posted on Sep 26, 2008

  • 1 Answer

SOURCE: I can not find the

We have the same problem, I just now ordered online. Go to service.mattel.com and type in the product # (on back of studio, mine was L1152). The CD will cost $1.34 and we paid just over $7.00 to ship. I have not been able to find anywhere else to get CD so if you can't find download either try this. I believe it said it would ship in 7-10 days. Hope this helps :)

Posted on Dec 05, 2008

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I need fisher price digital arts and craft studio software. cannot find it anywhere. please help.


https://www.amazon.co.uk/Fisher-Price-Digital-Arts-Crafts-Studio/dp/B000NW77HO

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Hi Sonia, you could possibly explain to the person at the store where it was bought about it being a gift and the disc is missing, they may arrange for a replacement.
Or you could try the following link to the Mattel website, there is a link at the bottom of the page to download the software.
> Mattel and Fisher Price Customer Service

Trust this helps, regards Alan

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For Software updates visit the product page and register for updates.
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Had this problem with ours, and updating the software helped...
http://www.fisher-price.com/fp.aspx?st=10&e=dacs-register

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Simple fix. Go to the "Digatal Arts and Crafts"website http://www.fisher-price.com/fp.aspx?st=10&e=dacs-register. In "Software Updates" go to your version of the product and download and install the update.

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