Various buttons on the button control pad has been stopped working, now the entire pad has stopped working altogether. Does anyone know if it is the pad itself or the PCB/ICC/smart board that needs to be replaced?
I am not familiar with the Whirlpool microwaves; however, I just had the same problem with an LG over the range microwave. Several of the positions on the touchpad quit responding to touch. In our case, it was the touchpad itself that was the problem.
The touchpad on our microwave was held in place with adhesive. We pulled it off and replaced it with a new touchpad. Everything works now. The only complication is getting to the connector which carries the signals from the touchpad to the microwave controls. We had to remove and dissassemble the door to get to that connector.
The touchpad cost about $26.00.
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