Question about SanDisk Sansa e250 MP3 Player

1 Answer

It wont turn on...

Hi,

when i turn on my sansa e250 it turns on for about 2 secs and then says:

key LOCKED
system shutdown

i know it is not on hold because i have read the manual and tryed turning it on with the hold switch both ways....recovery made works tho but dosent really do anything.the player is installed on my computer as well.

thanks

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  • 3 more comments 
  • mattylolz Dec 26, 2007

    it was odd... i came home from x mas diner last night turned it on and it was working! i went to bed and now it still wont turn on!!!

  • mattylolz Dec 26, 2007

    and now the wheel light wont turn off!!!

  • surfa boi Jan 05, 2008

    i had it on then i turned it off. i turn it off so i can download music when i put it in the screen was just black

  • Bill Baker Mar 11, 2008

    I was playing my Sansa e 250 when it suddenly froze, I could not turn it on or off, eventually the battery ran down, so when I plugged it into my computer it told me it was "key locked" no idea what to do! Can somebody help please?

  • Anonymous Mar 27, 2014

    did factory reset to fix startup problem. now dosent hang but keeps cycling in shutdown but wont turn off uless hold down power button

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1 Answer

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  • 9 Answers

It is probably a internal problem you could tear it apart and try to fix yourself or ask sansa to give you a new one because if you didn't do something like drop hit ect to it
it could be defective

Posted on Mar 11, 2008

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There's a slide switch on the top of the unit, near the headphone jack. Slide the switch away from the jack to unlock the unit.

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