Question about HP Scanjet 5470c Flatbed Scanner

1 Answer

Solid background tint

My 5470c had been scanning fine a month ago. Recently attempted to scan a snapshot. The entire screen scan, including the faint shadow you can make out as the actual picture, is red!
I did everything I could think of. Even went into the HP problem solve. I checked all plug in connectors. OK I tried the one to shut down computer, unplug power source, wait, reconnect power, restart computer...no luck.
I uninstalled and reinstalled the software. So far nothing. Just a red screen when I scan.
Any solutions here?

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  • 4 more comments 
  • Anonymous Jan 01, 2008

    Went to scan about a week ago and no power. Replaced power supply and now everything is green. Any ideas?

  • nvgr8n Jan 03, 2008

    Replaced the power supply. Scanner worked fine for a few weeks. Now the scan is totally black. Sounds similar to the red background problem.

  • John10 Jan 05, 2008


    Simular problem... entire scan area is black. No image of scanned object. Was given scanner and original program disk. Power supply (wall wart) was not working but was replaced. Could not 'read' disk on several different computers; simply didnt even 'see' the disk. Of course HP no longer supports this model !! Found driver online which allowed the scanner to function, partially... with the exception that its entire scan was solid black. Same story for copy function...no image... just solid full black scan.

    Any suggestions appreciated..

  • MorePower Mar 17, 2008

    My six year old 5470C scans the first few images from the flatbed correctly, then each successive image gets darker and exhibits distinct miore lines. Based on this, the problem seems to a bulb or another heat sensitive component. I'm looking for info to decide if a repair or replacement is worth the trouble. If not, does anyone know if the sheet feeder, which has its own scanner and works fine, is compatible with any newer flatbed units or will operate alone?

  • happypc Jul 07, 2008

    same problem here ... scan scans like everything is fine ... the computer sees the scan, but unfortunately the scan is all black. Tried many times, to no avail. This has been going on for awhile now and occasically if i kept trying to scan it would eventually work, but this time ... nothing.

  • Anonymous Oct 17, 2008

    Half of the screen is black and the other half white. I too turned mine on to use it and got the black screen instead of the newspaper article I wanted to scan and email. I did the install repair...unplugged the cords, etc. I have many slides and old photos to scan and put on CD's. Does snyone else make a product like this with the lim and negative scanner attachment?



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1 Answer

I bought a power supply from ebay paid $22 with shipping thought it was better than getting a new scanner.
Screen is all Green and resolution is 72 no matter what the settings.
I guess it is time for a new scanner.

Posted on Feb 21, 2008

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2 Answers

Driver for 5470c scanner will not work with windows 7


Hi ,
Scanjet 5470c does'nt work under W 7 . No drivers available .
Here are a few hints :
1° hint :
Do not connect scanner .
Load XP driver ( yes , XP) , reboot , connect scanner and wait for confirmation of successfull operation .

Reboot .
Dowload and install FreeKapture ( yes , it's free ) from http://download.cnet.com/FreeKapture/3000-2094_4-10673689.html
Open Freekapture , clic on Scan and select WIA-Hewlett-Packard . Scanjet 4470c works fine in this mode but if you choose HP PrecisionScan Pro , program will hang .
In any case , no slides or negatives scans possible but the rest works .
2° hint :
If you have the W XP install disc , you could install a virtual version of W XP on your HDD ( http://downloads.vmware.com/d/info/desktop_downloads/vmware_player/3_0 ) You could also partition your HDD ( http://www.partitionwizard.com/free-partition-manager.html ) and install W XP on the new one . Regards .

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1 Answer

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This is often caused by dirt or dust on the imaging head. This requires taking the unit apart in a CLEAN area and wiping off the head with lens cleaner and a microfiber lens cloth.

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Icons green tint to them


I'm not sure but I think this model uses an integrated graphics card which would then involve replacing the entire motherboard.

It may be that the screen backlight is getting old - they often age by showing a tint, usually it is pink but I have seen them go greenish.

Try an external monitor connected to the laptop via the VGA d connector. If the picture on the external monitor has a good colour balance then it is probably not a faulty graphics chip, and likely to be the laptop screen.

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