My 5470c had been scanning fine a month ago. Recently attempted to scan a snapshot. The entire screen scan, including the faint shadow you can make out as the actual picture, is red!
I did everything I could think of. Even went into the HP problem solve. I checked all plug in connectors. OK I tried the one to shut down computer, unplug power source, wait, reconnect power, restart computer...no luck.
I uninstalled and reinstalled the software. So far nothing. Just a red screen when I scan.
Any solutions here?
I bought a power supply from ebay paid $22 with shipping thought it was better than getting a new scanner. Screen is all Green and resolution is 72 no matter what the settings. I guess it is time for a new scanner.
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Hi , Scanjet 5470c does'nt work under W 7 . No drivers available . Here are a few hints : 1° hint : Do not connect scanner . Load XP driver ( yes , XP) , reboot , connect scanner and wait for confirmation of successfull operation . Reboot . Dowload and install FreeKapture ( yes , it's free ) from http://download.cnet.com/FreeKapture/3000-2094_4-10673689.html Open Freekapture , clic on Scan and select WIA-Hewlett-Packard . Scanjet 4470c works fine in this mode but if you choose HP PrecisionScan Pro , program will hang . In any case , no slides or negatives scans possible but the rest works . 2° hint : If you have the W XP install disc , you could install a virtual version of W XP on your HDD ( http://downloads.vmware.com/d/info/desktop_downloads/vmware_player/3_0 ) You could also partition your HDD ( http://www.partitionwizard.com/free-partition-manager.html ) and install W XP on the new one . Regards .
try booting into safe mode
tap the F8 key during boot up and select safe mode,
attempt a scan disk, virus scan (avg works in safe mode)
then reboot, if it works, fine no problem sometimes windows has a hiccup during booting,
otherwise if you have recently installed anything (including drivers) try removing them in safe mode and booting back to normal windows.
if all else fails windows reinsallation may be required
I'm not sure but I think this model uses an integrated graphics card which would then involve replacing the entire motherboard.
It may be that the screen backlight is getting old - they often age by showing a tint, usually it is pink but I have seen them go greenish.
Try an external monitor connected to the laptop via the VGA d connector. If the picture on the external monitor has a good colour balance then it is probably not a faulty graphics chip, and likely to be the laptop screen.