Question about Sony Cyber-shot DSC-H9 Digital Camera
Keep getting a message - re-insert the memory stick (problem C-13.01). Both the camera and the memory stick are brand new.
It could be that the mem stick ( Memory Stick Duo media or higher-capacity) is not correct or is a inferior product.
Compatable cards/sticks LINK
Try another stick or can you put that stick into something else and format it, then retry.
A custmers experence that sound a little like you own is posted below
I actually bought the camera with a 2GB kit from Butterfly Photo. I don't have anything to say about the camera but a lot about the seller . First, the shipping came with two items missing, the memory card reader, and the cleaning kit. We call them to inform them about that, they tried to persuade us telling us that it was Amazon fault, but since we didn't give up, they finally shipped the missing items. Soon to realize that the memory card reader they sent us does not fit at all with the memory card of the camera!!!! I am still trying to talk to someone that can take any responsibility on that. Moreover, the memory card is defective, giving error messages here and there. When we started looking for some info about it, we found out that the memory card was actually fake!!!!! In Amazon there is a guide that explains you how to tell real memory cards from fake ones. I would suggest that you read that first before trusting any buyer. The real ones are supposed to come with the memory card adapter (this one didn't) and the package is totally different (We went to Best Buy to confirm these). Moreover, the tripod they sell in the package is very low quality. I am now wondering if the camera actually does not have some defects LINK to above post
Posted on Dec 25, 2007
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Posted on Jan 02, 2017
Tips for a great answer:
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You may also try power resetting the Camera. Power resetting can be done by removing the batteries from the Camera and then press and hold the POWER BUTTON of the Camera for 15 seconds and then reinsert the batteries after 1 minute.
If the issue persists, service may be required.
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