Question about Sony Cyber-shot DSC-H9 Digital Camera

1 Answer

Memory Stick C-13.01 Problem

Keep getting a message - re-insert the memory stick (problem C-13.01). Both the camera and the memory stick are brand new.

Any solutions?

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  • 1,113 Answers

It could be that the mem stick ( Memory Stick Duo media or higher-capacity) is not correct or is a inferior product.

Compatable cards/sticks LINK

Try another stick or can you put that stick into something else and format it, then retry.

A custmers experence that sound a little like you own is posted below

I actually bought the camera with a 2GB kit from Butterfly Photo. I don't have anything to say about the camera but a lot about the seller . First, the shipping came with two items missing, the memory card reader, and the cleaning kit. We call them to inform them about that, they tried to persuade us telling us that it was Amazon fault, but since we didn't give up, they finally shipped the missing items. Soon to realize that the memory card reader they sent us does not fit at all with the memory card of the camera!!!! I am still trying to talk to someone that can take any responsibility on that. Moreover, the memory card is defective, giving error messages here and there. When we started looking for some info about it, we found out that the memory card was actually fake!!!!! In Amazon there is a guide that explains you how to tell real memory cards from fake ones. I would suggest that you read that first before trusting any buyer. The real ones are supposed to come with the memory card adapter (this one didn't) and the package is totally different (We went to Best Buy to confirm these). Moreover, the tripod they sell in the package is very low quality. I am now wondering if the camera actually does not have some defects LINK to above post

Posted on Dec 25, 2007

  • Soulvisitor
    Soulvisitor Dec 25, 2007

    C:13:xx
    CAUTION DISPLAY DURING ERROR: "FORMAT ERROR" or "MEMORY STICK ERROR"

    CAUSE: Unformatted memory stick is inserted, or Memory stick is broken.

    COUNTERMEASURE: Format the Memory stick or Insert a new Memory Stick



    from another post

    First, once you get this error, do not try to format your Mstick with the camera. This error is in the main board, so if you re-format your M-stick You'll be creating a corrupted formatting.

    Then Follow this:

    1) Reset your your camera. This will remove the error from main system.

    2) Go to the following link and download this formatting tool
    Memory Stick Service and Support Area: Downloads - Memory Stick Formatter Software Install it inmediatly in your PC.

    3) Connect your camera, if the M stick is working fine, you should have no problem with this step.

    4) Run the formatting tool, Select to see al phisical drivers. You should see your MStick listed.

    5) click on Formatt, and wait untill the process is completed. ( Make shure that quick format is selected)

    6) Release your camera and test you formatted M Stick. And Enjoy



    LINK to sony mem stick format software

  • Soulvisitor
    Soulvisitor Dec 25, 2007

    ensure stick has not got a lock on, some have copy protection switch that needs to be off

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1 Answer

I have Sony DSC-S40 camera with MS 1Gb, when i switch it on i have "access" then error message says" Memory stick error" and flashing "C:13:01" and I can't take photoes or...


Hello and Welcome to Fixya!

C:13:01 memory stick error message indicates a Self diagnostic message.In C:13:01 the issue may be with the Internal Memory or with the Memory Stick.

To solve it try the following solutions

Format error with the Internal Memory which can be corrected by formatting the Internal Memory.
If it is issue with memory stick then turning the power off and on again or taking out and inserting the "Memory Stick" several times may help in resolving the issue. Error may be because of Unformatted "Memory Stick" which can be resolved by formatting the Memory Stick in the Camera If it not remove by formatting in the camera then connect it to PC and tried to format it again but either FAT instead of FAT32 which is the regular format and then reinserted the memory stick and formatted it with the camara. Now it will be solved if it still exist then it means Memory Stick is broken or not compatible which can be resolved by inserting a new compatible Memory stick


I hope this solution helps you
Your token of appreciation in the form of four thumbs and testimonial will be esteemed.
THANK YOU and Keep Visiting FixYa
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Apr 09, 2011 | Sony Cyber-Shot DSC-S40 Digital Camera

6 Answers

Sony Cyber Shot DSC-H9


Hi,
The camera may display a MEMORY STICK ERROR or C:13:xx message (xx can be any random number) on the LCD screen for the following reasons:
IMPORTANT: If model-specific information is required to complete any of the steps in this solution, refer to the operating instructions supplied with the product. Manuals are available online in the Manuals/Specs/Warranty section of the Sony® eSupport Web site.
  1. Remove and re-insert the Memory Stick® media several times.
  2. The inserted Memory Stick media is not compatible with the camera. Check your instruction manual for information regarding Memory Stick media compatibility.
  3. The inserted Memory Stick media is not formatted. Format the Memory Stick media using the FORMAT option in the camera menu. WARNING: There is a risk of data loss. Formatting will erase all stored data, images, movies, etc., from the Memory Stick media.
  4. The terminals on the Memory Stick media are dirty. Remove the Memory Stick media from the camera and use a soft dry cloth or pencil eraser to clean the contacts. Make sure there are no residual particles on the Memory Stick media before re-inserting it into the camera.
  5. The data on the Memory Stick media or the Memory Stick media itself is damaged. Try using a different Memory Stick media in the camera.

Thanks
Proton

Oct 02, 2008 | Sony Cyber-shot DSC-H9 Digital Camera

2 Answers

When I switch it on, I get this error: Memory Stick error C 13:01 camera Sony cyber shot DSC-P73


Hello and Welcome to Fixya
C:13:01 memory stick error message indicates a Self diagnostic message.In C:13:01 the issue may be with the Internal Memory or with the Memory Stick.
To solve it try the following solutions

Format error with the Internal Memory which can be corrected by formatting the Internal Memory.
If it is issue with memory stick then turning the power off and on again or taking out and inserting the "Memory Stick" several times may help in resolving the issue. Error may be because of Unformatted "Memory Stick" which can be resolved by formatting the Memory Stick in the Camera If it not remove by formatting in the camera then connect it to PC and tried to format it again but either FAT instead of FAT32 which is the regular format and then reinserted the memory stick and formatted it with the camara. Now it will be solved if it still exist then it means Memory Stick is broken or not compatible which can be resolved by inserting a new compatible Memory stick
I hope it will help you
Your Rating as Four Thumbs which are given below to this solution will appreciate me
Thanks



Mar 02, 2011 | Sony Cyber-Shot DSC-P73 Digital Camera

1 Answer

Hi I have a sony cyber shot camera when i tried to ON it The memory stick error appears saying " INSERT MEMERY STICK" inspite of memery stick is inserted also i get this error.And when i tried to format it...


Hi,

The Reinsert Memory Stick error message appears when the inserted Memory Stick is corrupted or not in a correct Format. This issue can be resolved by trying the steps mentioned below:
  • Remove and re-insert the Memory Stick in the Camera.
  • Check if the inserted Memory Stick is compatible with the Camera.
  • Format the Memory Stick in the Camera. Do not Format the Memory Stick in the Computer, as this will damage the Memory Stick being used in the Camera. The Camera will not detect the Memory Stick again, if it is formatted in the Camera.
  • Clean the terminals of the Memory Stick by using a soft dry cloth.
  • Remove the Memory Stick from the Camera and check if the Internal Memory is working fine.

You may also try power resetting the Camera. Power resetting can be done by removing the batteries from the Camera and then press and hold the POWER BUTTON of the Camera for 15 seconds and then reinsert the batteries after 1 minute.


If the issue persists, service may be required.


Thanks,

KenSolutions

FixYa

Oct 21, 2010 | Sony Cameras

1 Answer

When i turn on my camera it appears "error formating memory stick"


I inserted adapter and memory stick in my sony cyber shoot camera and keep getting format error. How do I format the memory stick

Jun 28, 2010 | Sony 1GB Memory Stick PRO Duo Memory Card

1 Answer

Reinsert memory stick --- I have removed battery and memory stick with no result. Help


Sony says:
Article ID : 101488 (modified 10/29/2009 03:18:00) Question: A warning message appears on the LCD screen when a Memory Stick is inserted into the camera. Answer: The following could be possible causes for the error message to appear:
  1. Verify that the Memory Stick is inserted correctly.
  2. The inserted Memory Stick cannot be used in the camera. Refer to the related link below for compatible Memory Stick.
  3. The Memory Stick is damaged.
  4. The terminal section of the Memory Stick is dirty.
http://www.sony.com.ph/support/faq/101488/product/dsc-w190/modelfirst

Jan 02, 2010 | Sony Cyber-shot DSC-W180 Digital Camera

2 Answers

Wrror message C13:01. Keep saying insert memory


First you have to find out if the problem is caused by the camera or by the MS. Replace the MS. In case of wrong MS you may restore photos in some card reader using some freeware restoring SW. In case of wrong camera check pins for MS in the slot.

Oct 18, 2009 | Sony Cyber-shot DSC-W100 Digital Camera

1 Answer

I GOT THE PROBLEM IN MY CAMERA FORMAT ERROR C:13:01 MODEL DSC-P31 THE PROBLEM CREATED WHEN I TRYIED TO DOWNLOAD PICTURE


The Error message C:13:XX indicates that the Camera cannot read or write data on the Memory Stick or an unformatted Memory Stick is inserted in the Camera or the inserted Memory Stick cannot be used with your Camera or the data is damaged.

1. Try reinserting the Memory Stick several times.

2. Format the Memory Stick in the Camera.

*Formatting a Memory Stick will delete all the data saved in the Memory Stick.

Insert the Memory Stick in the Camera, Turn ON the Camera. Press MENU -> Memory Stick Tool -> Format -> OK.

Memory Stick compatibility information for you Camera:

http://esupport.sony.com/perl/support-info.pl?&info_id=12&mdl=DSCP43

3. Try with different Memory Stick.

Good Luck!!!!!!!!!!!!!!!!!!!!

Aug 28, 2009 | Sony Cyber-Shot DSC-P43 Digital Camera

1 Answer

Memory stick error when camera is turned on


Hi
How about download the user manual from this link

http://www.docs.sony.com/release/DSCV1.pdf

and then, please read page 106 and follow the sugestions they have relative to your memory error.

Are you using the correct memory type recommended for your camera?

Did you insert the memory stick in correctely?

Is the metal part of the memory stick and the camera clean?

Did you accidently recorded video for a long time on the memory stick. The memory stick may be full.

Did you unlock the memory stick if it has one?


GOOD LUCK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Jun 27, 2009 | Sony Cyber-Shot DSC-V1 Digital Camera

1 Answer

Memory Stick File Error


Could be that the camera does not support a 2G stick. Check the operators manual.

Aug 31, 2008 | Sony Cyber-shot DSC-S700 Digital Camera

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