I agree with cra1901. An alternative way of changing the layout is: right clicking on your taskbar and select "language bar". When this is done, right click on the keyboard symbol and select "settings". Change the default language (to UK) and your keyboard should type correctly.
The laptop will be set up for American layout probably. Go to Control Panel and select Regional and Language Options. Go through the menu's and change everything to UK settings. That's asuming you are from the UK!
You must have pushed Ctrl+Shift. Try that combination again everytime that is some problem. It must work now!
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