Question about Computers & Internet
Well i have a friend that has a a ADSL modem and she just got a new one and she installed it and everything and it says she is connected and it wont let her get on the internet and i had her do a ping and it went out but got lost and didnt come back in and i was wondering if it was a firewall that didnt let the signal come back in
What did you have her ping an IP Address or a domain name?
Was she attempting to ping the gateway address on the lan side of this adsl device? In that case either DHCP is not supplying a dynamic IP address or the static IP address, subnet mask, default gateway address configuration in her adapter is incorrect.
If she pinged an IP Address and it is not the prior issue I would favor that the modem side of the device are not set properly for her internet service provider. The ISP's support/help website may help in determining the correct values here.
If she pinged a domain name like www.google.com then it could be the same as either of the above or it could be a lack of DNS addresses in the router or her local adapter configuration whereever they are preferred in her environment?
Posted on Dec 25, 2007
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
Here's a link to this great service
Posted on Jan 02, 2017
Tips for a great answer:
Nov 12, 2014 | Cell Phones
May 29, 2014 | D-Link Sky Wireless Adsl Broadband Modem...
Jan 29, 2014 | SonicWALL Tz 105 Totalsecure
Dec 20, 2009 | NetGear RangeMax WPN824 Router
Nov 07, 2009 | U.S. Robotics USRobotics USR5461 Wireless...
Mar 22, 2009 | Zoom X6 Adsl Modem/router Rohs...
Jan 25, 2009 | Computers & Internet
Nov 06, 2007 | Computers & Internet
Jan 16, 2019 | Top Computers & Internet
242 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: