Question about Modems
Well i have a friend that has a a ADSL modem and she just got a new one and she installed it and everything and it says she is connected and it wont let her get on the internet and i had her do a ping and it went out but got lost and didnt come back in and i was wondering if it was a firewall that didnt let the signal come back in
What did you have her ping an IP Address or a domain name?
Was she attempting to ping the gateway address on the lan side of this adsl device? In that case either DHCP is not supplying a dynamic IP address or the static IP address, subnet mask, default gateway address configuration in her adapter is incorrect.
If she pinged an IP Address and it is not the prior issue I would favor that the modem side of the device are not set properly for her internet service provider. The ISP's support/help website may help in determining the correct values here.
If she pinged a domain name like www.google.com then it could be the same as either of the above or it could be a lack of DNS addresses in the router or her local adapter configuration whereever they are preferred in her environment?
Posted on Dec 25, 2007
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