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Not a "solution" per se but there is an email for support at the Website for manufacturer Sakar International (assuming the product at this Toys R Us link is what you bought:http://www.toysrus.com/buy/mp3-players/monster-high-4gb-digital-mp3-player-with-video-59048-tru-11129829)
You can probably obtain either a direct answer or a new .PDF copy of the manual by emailing them. I was unable to locate the product on their Website though so I suspect it may be a product they no longer support. :(
try doing a reset on it flip it over and near the bottem right corner of the player theres a pinhole put a paperclip or something stiff and small in the hole and hold it for about 15 secons and see if that helps or you can put it into recovery mode by holding the volume up key while connecting it to your pc
The rule for this device is first reset (hold power on/off and volume + simultaneously and continuosly while the player is turned on; reset works when the power turns off), and then Repair if that fails. The problem with Repair is that it deletes every file from the GoGear. Here are better instructions for repair than the manufacturer's: 1) Open up Philips Device Manager (Start --> All Programs --> Philips) - if you don't see it, then re-run the installation CD or grab the "Device/Firmware Manager" from the Philips website 2) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button 3) Disconnect the GoGear from the computer and turn the GoGear off (if you haven't done so already) - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new.
Make sure you got the one with GoGear docking station instead of the one with Ipod Docking Station.
Here's how to fix the player: Make sure you back up all songs on the GoGear before attempting this solution. 1) Back up all files on the GoGear 2) Open up Philips Device Manager (Start --> All Programs --> Philips) 3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button 4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard). -Tha Mp3 Doctor
This is the worst mp3 player ever invented - i have to tell you this up front. There is no driver, the company does not support the product anymore - I would return it now while you still can.
Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.