Nano 4th generation - frozen screen with apple logo
If you have not found a resolution to your issue as of yet, I would recommend attempting to force the iPod into disc mode and restore using iTunes. Below I have posted a step by step on both steps. If this does not resolve your issue please do let me know. :)
Putting ipod into disc mode
Toggle the Hold switch on and off.
(Set it to Hold, then turn it off again.)
Press and hold the Menu and Select buttons for at least 6 seconds until the Apple logo appears.
When the Apple logo appears, release the Menu and Select buttons and immediately press and hold the Select and the Play/Pause buttons until the Disk Mode screen appears.
Open iTunes, and then connect your iPod to your computer using the USB or FireWire cable that came with your iPod. The screen on the iPod should change and say "Do not disconnect"
If you are having difficulty putting the iPod model into disk mode, set it on a flat surface. Make sure that the finger pressing the Select button is not touching the Click Wheel. Also make sure that you are pressing the Play/Pause button toward the outside of the Click Wheel and not near the center.
How to restore iPod
(ARTICLE NUMBER HT1339)
After a few moments, your iPod will appear in the Source panel in iTunes.
Select your iPod in the Source panel and you will see information about your iPod appear in the Summary tab of the main iTunes windows.
Click the Restore button. You will be prompted with one or more restore options that may prompt iTunes to automatically download the latest iPod Software.
The 4 possible restore options are:
1: Restore - Restores with same iPod Software version already on iPod.
2: Use Same Version - Restores with same iPod Software version already on iPod even though a newer version is available.
3: Use Newest Version - Restores with the latest iPod Software available.
4: Restore and Update - Restores with the latest iPod Software available.
If you are using a Mac, a message will appear prompting you to enter an administrator’s name and password.
A progress bar will appear on the computer screen indicating that the first stage of the restore process has started.
When this stage is completed,
iTunes will present one of two messages on screen with instructions specific to the iPod model you are restoring.
Restore Instruction 1: Disconnect iPod and connect it to iPod Power Adapter (typically applies to older iPod models).
Restore Instruction 2: Leave iPod connected to computer to complete restore (typically applies newer iPod models).
During the stage 2 of the restore process, the iPod will show an Apple logo as well as a progress bar at the bottom of the display.
It is critical that the iPod remains connected to the computer or iPod Power adapter during this stage.
Note: The progress bar may be difficult to see since the backlight on the iPod display may be off.
After stage 2 of the restore process is complete and the iPod is connected to the computer, the iTunes Setup Assistant window will appear asking you to
name your iPod and choose your syncing preferences similar to when you connected your iPod for the first time.
Jan 04, 2009 |
Apple iPod MA446LL/A MP3 Player