Question about Creative Labs ZEN Vision:M Digital Media Player

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My zen says it is docked and isn;t being recognized by my pc. I got a new pc that has vista, maybe i didn;t load drivers on it, but I can;t do anything with the player right now.

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Re: My zen says it is docked and isn;t being recognized...

If that doesn't fix it try the USB cable

Posted on Jan 08, 2008

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Hi do i need a cd rom to start my new 4gb black zen? I cant seem to get my computer to recognize my new zen or to activate it help please. thanks

You might. If it didn't come with a CD, you can download the drivers here by selecting your model and clicking "download drivers".
*If this answer helped you, please rate it 4 stars!*

May 15, 2011 | Creative Labs Creative Technology ZEN...

1 Answer

Creative Zen says Docked. I cannot turn it off and the computer no longer recognizes it.

There maybe a software error with the programming of the player. Make sure it is not equiped with a hold button because that will also keep it from responding to the buttons. If the battery comes loose take it our and reconnect it to the computer and see if it recognize it. If it does recognize the player try to update the software.

May 12, 2011 | Creative Technology Zen MX Black (8 GB)...

1 Answer

Can't Sync, Driver Problem


try to use other usb connector maybe connector problem. or try to use the connector using your other mobile like ipod or mp4 or prove your connector okey or not, good condition
if you have other driver of your zen try to use it maybe your installer from cd encounter small broken

thank you.. i hope i can help you.. have a good day!!!

Jul 06, 2009 | Creative Labs Zen Sleek Photo MP3 Player

1 Answer

My creative software for Zen Sleek Photo won't load on Vista

Vista by default will support the Zen Sleek Photo as an MTP device, which means that Windows Media Player will recognize it as well as Explorer.

You can use WMP to sync music to it, and Explorer to drag/drop photos to it.

Apr 01, 2009 | Creative Labs ZEN SLEEK MP3 Player

2 Answers

My zen charges but doesn't dock

Try the Creative System Information program. It will scan for your Zen.

Jan 01, 2009 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Zen Vision:M not even detected on Vista!

I had the same problem with my Zen MicroPhoto. I finally found a simple solution:

--Go to your computer's Device Manager (with your player plugged in)
--Find your MP3 player under Portable Devices
--Right click on your player and click Uninstall
--Unplug your player from your computer when the uninstall finishes
--Plug your player back in to your computer
--Vista will automatically reinstall the driver, and your player should appear in My Computer

I have no idea what causes the players to suddenly quit working, but I'm glad I finally found an easy way to fix it.

Dec 13, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Creative zen mp3 connection problems

You might have Windows vista - this player is not compatible with it

If you have XP:
Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware.

Apr 07, 2008 | Creative Labs ZEN SLEEK MP3 Player

2 Answers

Creative Zen Micro

vista is not supported . you can try this:
you should not have had to install anything for the Zen to work on Vista. If you have installed any Creative software, remove it. Reboot, plug your player in, open Device Manager, and remove the device that shows up representing your player (completely uninstall it). Reboot again, and plug in your player. It should be recognized now.

If that still doesn't work, then boot your player into Recovery Mode, and perform both a Disk Cleanup and a Reformat. Reboot the player and try plugging it in again.
if it still doesn't try another computer and upload the latest firmware to it and then try it on your pc after firmware is loade

Feb 09, 2008 | Creative Labs Zen Micro MP3 Player

2 Answers

Zen not recognized....

Hello, I would inunstall it, And run Windows Meadia Player

Dec 24, 2007 | Creative Labs ZEN Vision:M Digital Media...

4 Answers

My Creative Zen M won't "dock"

One problem may be that the registry entry for the player is corrupted. You can find out if this is the case by opening your computer's Device Manager (this page tells how, if you're not familiar with it). Look under "Windows Portable Devices" if you have XP or "Portable Devices" if you have Vista, and you should see the name of your MP3 player.

If your player is listed in the Device Manager but has a small yellow warning sign next to it, right click on your player's name and click Properties. The Properties box may say "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)."

If this is the case, there's an easy fix, that doesn't require any messing with the registry or anything:

--Right click on your player in the Device Manager and click Uninstall
--Unplug your player from your computer when the uninstall finishes
--Plug your player back in to your computer
--Vista will automatically reinstall the driver, and your player should appear in My Computer

Unfortunately this is for Vista. I don't believe XP will reinstall the driver automatically, so you may have to install it manually from your Creative CD. Anyway, what this does is simply uninstall the corrupt driver and reinstall it. It worked for me - hopefully it helps you!

Mar 22, 2007 | Creative Labs ZEN Vision:M Digital Media...

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