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Gateway nv52 notebook screen goes black but is still on, 2 days

My son bought a gateway nv52 notebook yesterday and the screen keeps going black. It is still on, but it won't do anything. The only thing you can do is turn it off. If you power it off and back on, then it comes up with the message saying windows was not shut down properly. It has happened 3 times now with no explanation.

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  • goincrzy Oct 27, 2009

    My problem occurred without an external mouse plugged in. We returned the computer and bought an HP. So far so good.

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I've had the same problem. The problem occurs because the wifi network driver is conflicting with vista. Just update to Atheros Network Driver V7.7.0.356 and it should fix the problem. You can find the download on the gateway support page.

Posted on Nov 25, 2009

  • Arthur Hoffmann
    Arthur Hoffmann Feb 23, 2012

    get the BIOS update from gateway, it locks the bus or ram speed at 664 MHZ as the gateways have a tendency to overclock themselves it is a BIOS anomaly. So far for me it has been 2 days since the black screen, it was happening 5-6-7 times a day! The BIOS patch is for x86 and 64 bit systems!!

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I had the same problem except only when I plugged in an external mouse. I would love to know the answer also. Already returned one computer, and got another, only to do the same thing again.

Posted on Oct 14, 2009

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I'm using an external trackball mouse with my NV52 and haven't had an issue, however I didnt install the drivers from the disc that came with the Logitech mouse, I just let Windows install the drivers and haven't had a problem......

Posted on Oct 22, 2009

  • vman8126 Oct 27, 2009

    According to Gateway, the problem is the Atheros Network Driver and should be updated to the latest version, see here:http://support.gateway.com/s/notebook/20...


    I updated this driver, when I first got my machine, via windows update so maybe thats why I've never had the black screen issue....Just run the windows update and it should find the driver update as an "optional" update..Hope this helps......

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There is a very good chance if you are using a external mouse instead of the touch pad, that is what is causing it. Problem is, I am still looking into why and do not know of a fix yet.

I have the very same laptop and mine worked just fine with a external mouse up until I formated it. Now just like the many other owners, my mouse freezes and and then seconds later the screen goes black. It doesn't however when the external mouse in not pluged in.

I would have to assume this is due to something not being installed right during the windows installation. As I said, mine worked fine until the format. Until I find out what is causing this error to happen, my best advise is not to use a mouse, just use the touch pad.

It's kind of a pain lol, I had gotten so use to the mouse. I kept reaching for it even after I unplugged it. I had to take it off my desk so I would use the touch pad lol.

Posted on Oct 19, 2009

  • Matt Weed Oct 20, 2009

    Okay, I think I have figured out this little problem. Seems to be a issue with HID (Human Interface Device) Mice. Well, atleast in my case. Windows is suppost to ID the plug and play device and then everything works smoothly. For whatever reason, this is not working on this series of laptops. Maybe a bad master install disc was used, maybe just a few hunder units got messed up? Either way, to fix this issue if you are using a external mouse,



    Open start menu



    Locate "Computer"



    Right click "Computer" then select device menu in the window that follows.



    Locate " Mice and other pointing devices" and click the "+" to show "Alps pointing device"



    Now, you want to take the mouse you want to use and plug it in. After a few seconds you'll hear a sound and a "HID device" will appear in the device manager window under the "Mice and pointing device" tree.



    Right click on the HID device. Select update drivers and then "search the internet". Wait until done and everything should be good. Mine hasn't froze and it's been almost an hour. It was every 5-15 minutes.



    Hope this helps,



    As for anyone who had this problem and DID NOT, have a external mouse plugged in, try updating your Alps pointing defvice drivers.







  • Matt Weed Oct 20, 2009

    Well, last night I was excited, but it only lasted almost a hour. I
    thought I was just a simple, use device manager to to update drivers
    for plug and play mouse. Turns out it work, but for only 45 minutes.
    Still better the the 5-15 minute limit I had before.



    So, that leaves me where I am today. Using Ubuntu, a linux based
    desktop OS. I used the Wubi installer and installed it as a like second
    OS on my machine. This installation method is removable like a software
    app. Amazing there was very little problems. So far today, everything
    is working just fine, including the external mouse.



    The only thing that I haven't checked out as far as Ubuntu and my
    laptop compatability is the webcam. And I am not worried about that
    right now. Everything else including the WiFi, works just fine. Thouch
    pad, touch controls, EXTERNAL MOUSE, exturnal keyboard, and onboard
    keyboard all worked with out any addional tweaking or support.



    So I am really left to believe what I first though. It has to be the
    installation of windows. Like I said before, mine worked just fine
    until I formated. For whatever reason either these laptops have trouble
    installing windows properly, or the windows installation that was used
    for this model had errors to begin with.



    I am going to try and get a Windows Vista 64bit OS cd from a friend of
    mine tonight who is a IT guy, and install a clean installation of
    Windows. If that doesn't help solve the issue, then it is beyond me and
    I give up lol. I'll blame Microsoft and Gateway and use this laptop as
    my Linux based computer.

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I've had the same problem with mine and using an external mouse. gateway tech support was no help at all. this is my second computer in 1 week. looks like i'm returning this one and buying a different brand

Posted on Oct 17, 2009

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  • 227 Answers

Get the BIOS update from gateway, it locks the bus or ram speed at 664 MHZ as the gateways have a tendency to overclock themselves it is a BIOS anomaly. So far for me it has been 2 days since the black screen, it was happening 5-6-7 times a day! The BIOS patch is for x86 and 64 bit systems!!

Posted on Feb 23, 2012

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Hello everyone,
I’ve NV5214u refurbished for 2 months. I am having same black screen problem. Thank you for all suggestions here, but I did all things written here, turn off Vista’s hybrid sleep mode, updated that Athenos driver, however problem persists. But I realized that when I plug the electric cable and run the computer in high performance or balanced mode, black screen comes up. Computer works good from battery in any mode – or electric plug from powersaver mode. Do you think my problem is due to dust? Anyone here solved the problem?
Thank you for all your help and posts.

Posted on Jun 01, 2010

  • sirenayka Jun 01, 2010

    Hello everyone,
    I’ve NV5214u refurbished for 2 months. I am having same black screen problem. Thank you for all suggestions here, but I did all things written here, turn off Vista’s hybrid sleep mode, updated that Athenos driver, however problem persists. But I realized that when I plug the electric cable and run the computer in high performance or balanced mode, black screen comes up. Computer works good from battery in any mode – or electric plug from powersaver mode. Do you think my problem is due to dust? Anyone here solved the problem?
    Thank you for all your help and posts.



  • sirenayka Jun 01, 2010

    Hello everyone,
    I’ve NV5214u refurbished for 2 months. I am having same black screen problem. Thank you for all suggestions here, but I did all things written here, turn off Vista’s hybrid sleep mode, updated that Athenos driver, however problem persists. But I realized that when I plug the electric cable and run the computer in high performance or balanced mode, black screen comes up. Computer works good from battery in any mode – or electric plug from powersaver mode. Do you think my problem is due to dust? Anyone here solved the problem?
    Thank you for all your help and posts.



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Just an FYI - i've had the same problem and have not returned the computer to BB, but instead have been battling it out with Gateway. I'm just glad I'm not the only one. The screen periodically goes black, but it definately does with a mouse, wireless or plug in. I think it also went blank when I used a plug in cooling pad.

Posted on Apr 23, 2010

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I am afraid these series laptops may just be dogs. Mine did the same thing with or without an external mouse. BB said it was the network card and swapped that. Mine has Windows 7 and the same problem. I read on BB several people had the same problem. Seems as the only solution is to return it and let Gateway resolve the problem. Their product testing quality control had to be terrible. It happens with so little use

Posted on Jan 28, 2010

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Hello Hello, sorry but my English its not good. I change Windows Viasta on New Windows 7 and laptop works great.

Posted on Jan 09, 2010

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