Question about Gateway 450ROG Notebook
My son bought a gateway nv52 notebook yesterday and the screen keeps going black. It is still on, but it won't do anything. The only thing you can do is turn it off. If you power it off and back on, then it comes up with the message saying windows was not shut down properly. It has happened 3 times now with no explanation.
I had the same problem except only when I plugged in an external mouse. I would love to know the answer also. Already returned one computer, and got another, only to do the same thing again.
Posted on Oct 14, 2009
There is a very good chance if you are using a external mouse instead of the touch pad, that is what is causing it. Problem is, I am still looking into why and do not know of a fix yet.
I have the very same laptop and mine worked just fine with a external mouse up until I formated it. Now just like the many other owners, my mouse freezes and and then seconds later the screen goes black. It doesn't however when the external mouse in not pluged in.
I would have to assume this is due to something not being installed right during the windows installation. As I said, mine worked fine until the format. Until I find out what is causing this error to happen, my best advise is not to use a mouse, just use the touch pad.
It's kind of a pain lol, I had gotten so use to the mouse. I kept reaching for it even after I unplugged it. I had to take it off my desk so I would use the touch pad lol.
Posted on Oct 19, 2009
I've had the same problem with mine and using an external mouse. gateway tech support was no help at all. this is my second computer in 1 week. looks like i'm returning this one and buying a different brand
Posted on Oct 17, 2009
Get the BIOS update from gateway, it locks the bus or ram speed at 664 MHZ as the gateways have a tendency to overclock themselves it is a BIOS anomaly. So far for me it has been 2 days since the black screen, it was happening 5-6-7 times a day! The BIOS patch is for x86 and 64 bit systems!!
Posted on Feb 23, 2012
I’ve NV5214u refurbished for 2 months. I am having same black screen problem. Thank you for all suggestions here, but I did all things written here, turn off Vista’s hybrid sleep mode, updated that Athenos driver, however problem persists. But I realized that when I plug the electric cable and run the computer in high performance or balanced mode, black screen comes up. Computer works good from battery in any mode – or electric plug from powersaver mode. Do you think my problem is due to dust? Anyone here solved the problem?
Thank you for all your help and posts.
Posted on Jun 01, 2010
Just an FYI - i've had the same problem and have not returned the computer to BB, but instead have been battling it out with Gateway. I'm just glad I'm not the only one. The screen periodically goes black, but it definately does with a mouse, wireless or plug in. I think it also went blank when I used a plug in cooling pad.
Posted on Apr 23, 2010
I am afraid these series laptops may just be dogs. Mine did the same thing with or without an external mouse. BB said it was the network card and swapped that. Mine has Windows 7 and the same problem. I read on BB several people had the same problem. Seems as the only solution is to return it and let Gateway resolve the problem. Their product testing quality control had to be terrible. It happens with so little use
Posted on Jan 28, 2010
Hello Hello, sorry but my English its not good. I change Windows Viasta on New Windows 7 and laptop works great.
Posted on Jan 09, 2010
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Posted on Jan 02, 2017
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