Question about Brother MFC-5440CN All-In-One InkJet Printer

1 Answer

Coupon printer problem - can't unselect Keep Printed Documents

CAN'T PRINT COUPONS IT SAYS TO UNCHECK (KEEP PRINTED DOCUMENTS) BUT WHEN YOU UNCHECK THIS AND OK IT AND TRY TO PRINT AGIN ITS CHECKED AGIN? CAN YOU HELP.

This is happening on a Brother HL-1440


Having same problem with Brother MFC-5440CN, no matter how many times you unselect, check mark returns. Any help would be appreciated.

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  • Steelcity-jd Dec 26, 2007

    I was able to solve the problem with the MFC-5440CN by selecting control panel, printers, properties, advanced. Under advanced select "Print directly to printer" this disabled the keep printed documents file and I was then able to print coupons. Hope this works for the others.

  • Jazzy20743 Jun 05, 2008

    Brother MFC 5840cn

    Coupon printer problem. I can't unselect "Keep printed documents".



    Coupon printer says uncheck "keep printed documents". Each time I uncheck it, click okay and to print the coupon, I get the error message, "uncheck keep printed documents". The unchecked check mark cannot be unchecked.







  • Anonymous Oct 19, 2008

    awesome, it worked!

  • Anonymous Nov 04, 2008

    I had the same issue and this fixed it right off! thanks!!

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Informes de fax enviados

Posted on Feb 09, 2008

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1 Answer

I don't know how to disable "keep printed documents". I have an Artisan 800 series printer.


Hi Michelle,

Follow the steps below and you will be able to fix the issue.

Click on START button
Click on Control Panel ( or Settings for windows XP )
Click and open Printers and Faxes ( or Printer folder icon )
Highlight the Printer icon and Right click on it
Left Click on Printer properties
Click on Advanced TAB on top and look for "Keep Printed Documents"
If there is a Check mark, you can Uncheck it.
If there is no check mark on it, Check mark it.
Click Apply/OK and Close the window and try to print.


If this does not resolve the issue, Try the step below

1. Open Printers and Faxes.

2. Right mouse click on the Epson printer and left click Properties.

3. Click on the Advanced tab.

4. Click the Print Processor button.

5. Under Print Processor, select WinPrint.

6. Under Default Datatype, make sure RAW is selected. Click OK.

7. Back on the Advanced tab remove the check next to Keep Printed
Documents.

8. Click Apply and OK.



Regards,

Sean

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How can I turn off the Keep Printed Documents selection?


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Then pull the power cord and leave it unplugged for a few minutes, When you plug it back in the the memory in the printer should be clear.

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Just fixed my Brother HL-5140. Hope this helps :) I have struggled for years and finally figured this out from the Brother website.

If you are unable to print coupons from the Internet the print processor
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1. Open Printers and Faxes.

2. Right mouse click on the Brother printer and left click Properties.

3. Click on the Advanced tab.

4. Click the Print Processor button.

5. Under Print Processor, select WinPrint.

6. Under Default Datatype, make sure RAW is selected. Click OK.

7. Back on the Advanced tab remove the check next to Keep Printed
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8. Click Apply and OK.

Try printing the coupons again.

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Keep Printed Documents


If you have a Brother printer please change the following:

Start -> Control Panel -> Printers and Faxes -> Right click on your selected printer and select "properties"

Go to Advanced tab -> Print Processor

Change the settings from "BRMFC" print to "WinPrint" and set default to "raw" and Click Apply

Now go back to uncheck "Keep Printed Documents" and attempt to print the coupon.

I am a big fan of coupons.com, their tech support guy sent me these instructions. Good Luck!!

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KEEP PRINTED DOCUMENTS


I in the Properties=>Advanced tap, select the option "Print directly to the printer". This will resolve your issue.

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Go to MFC5840CN Printer Properties -> Advanced 2. Click on Print processor 3. Select Winprint, then click OK 4. Uncheck 'Keep printed documents', then click OK 5. Go back to Printer Properties -> Advanced again to make sure the option is unchecked.

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