hi there i got my new laserjet 1018 for christmass, but the problem is, that it stucks at the end part of install. I waited like 1h and nothing happened so i shut down the installer and the printer isn't working. Please help me.
Comments:
Dec 25, 2007
- I'm sorry that I forgot, but I had the usb not inserted, I inserted only when I had to. Than that crazy windows window apeared, that says "a new hardware was found", which I canceled and the installer does nothing... It's hard to explain maybe I make a video of it.Dec 25, 2007
- Nah, I done It like I should by the manual. but I think the problem is that when I am prompted to insert the usb, the classical windows window with "a new hardware was detected" appears. I shut It down but the instalation does not continue. I also tryed it again but i searched for a driver on a cd, but than it just writes something that the new driver will not be working good... It's hard to explain but I will make probably a video of the problem.Dec 25, 2007
- I'm sorry but when I do it like u wrote in the first part, It stucks like I wrote. When I do it like in the second part, it writes something like "the driver was not instaled. The operation could not be completed"Dec 25, 2007
- Windows XP, I also restored the system to the time before all instalations, and always these problemDec 25, 2007
- heh, there is the another problem, with add/remove I can't uninstal the program, It says there have been an error in the instalation process so he can't uninstallDec 25, 2007
- The program u recomend is Clean-up Pro? Cause there are a lot of progs on that siteDec 25, 2007
- The interesting thing is, that if I select the driver manualy, it writes "USB printing support", and when I install it, it writes some error like there was some problem with the instalation and the INF file is too old ( in fact its for WinXP).Dec 27, 2007
- ok the problem is solved now. I reinstaled the whole windows and everything is ok now. Thx for help