HP LaserJet 1018 Printer
Problem for HP LaserJet 1018 Printer

Instalation stucks




By impuls on Dec 24, 2007

" "
hi there i got my new laserjet 1018 for christmass, but the problem is, that it stucks at the end part of install. I waited like 1h and nothing happened so i shut down the installer and the printer isn't working. Please help me.
Comments:

Dec 25, 2007

- I'm sorry that I forgot, but I had the usb not inserted, I inserted only when I had to. Than that crazy windows window apeared, that says "a new hardware was found", which I canceled and the installer does nothing... It's hard to explain maybe I make a video of it.

Dec 25, 2007

- Nah, I done It like I should by the manual. but I think the problem is that when I am prompted to insert the usb, the classical windows window with "a new hardware was detected" appears. I shut It down but the instalation does not continue. I also tryed it again but i searched for a driver on a cd, but than it just writes something that the new driver will not be working good... It's hard to explain but I will make probably a video of the problem.

Dec 25, 2007

- I'm sorry but when I do it like u wrote in the first part, It stucks like I wrote. When I do it like in the second part, it writes something like "the driver was not instaled. The operation could not be completed"

Dec 25, 2007

- Windows XP, I also restored the system to the time before all instalations, and always these problem

Dec 25, 2007

- heh, there is the another problem, with add/remove I can't uninstal the program, It says there have been an error in the instalation process so he can't uninstall

Dec 25, 2007

- The program u recomend is Clean-up Pro? Cause there are a lot of progs on that site

Dec 25, 2007

- The interesting thing is, that if I select the driver manualy, it writes "USB printing support", and when I install it, it writes some error like there was some problem with the instalation and the INF file is too old ( in fact its for WinXP).

Dec 27, 2007

- ok the problem is solved now. I reinstaled the whole windows and everything is ok now. Thx for help

Same Problem

May 09, 2008

-   I have the same kind of a problem. My system is XP SP2 newly installed. Once i forgot that the printer was to be connected when promted and the installation was stucked. So i reinstalled the system and tried the right way - the same result it writes unknown device.. my board is Intell DQ35MPE.
Please Help.-   lusjash

Mar 09, 2008

-   Almost the same thing happen with me.. when i use the printer a window appears saying that something is connected to USB port but is malfunctioning or can not be recognized. i un installed the drivers and reinstalled them again and i plugged the USB in only when he asked me to ... still the same problem and i cant print !-   drfarouha

Jan 22, 2008

-   I tried to instal but it tells me windows does not recognise the device or the device has malfunction what do I do. Gabby-   jiggypapa

Solution #1

posted on Dec 25, 2007
Somewhat Helpful)

Soulvisitor

Rank: Guru  HP Computer Hardware  Expert
Rating: 88%, 2382 votes
Hi, The problem is cause you had the USB connected before doing software/driver install, so windows installed it part way and now HP software cant set it up cause the windows install is in the way. Unplug your USB, delete install, reinstall and only plug in USB when software prompts you.

Consider yourself helped, Merry Xmas




Comments:

Dec 25, 2007

- Introduction Use the following instructions to install the product software on a computer that is running Windows 98 SE, Windows Me, Windows 2000, or Windows XP (32-bit only). CAUTION: Set up and turn on the product before installing the printing-system software. Do not connect the product to the computer until the software installation program prompts you to do so or until the files have been copied to the computer. Installing the printer software NOTE: You must have administrator privileges to install the printing-system software on Windows 2000 or Windows XP.
  1. Close all of the programs that are open on the computer.
  2. Insert the HP LaserJet series printing-system software CD into the CD-ROM drive. NOTE: If your CD does not start automatically, click Start , click Run , and then browse to and double-click the SETUP.EXE file in the root directory of the CD.
  3. Click Next on the Welcome Screen to begin the installation process.
  4. Click Yes on the HP Software License Agreement screen.
  5. Highlight the appropriate HP LaserJet series printer on the Model screen. Click Next to go to the Start Copying Files screen.
  6. Verify the settings and click Next to begin copying system files.
  7. After the files have been copied, plug in the USB cable. The New Hardware Wizard will detect the printer and complete the installation. NOTE: During the installation process, the status bar refreshes several times.
  8. On the Setup Complete screen, the Register LaserJet 10xx series Online and Print Test Page check boxes are selected by default.
    • Clicking Finish with the Register LaserJet 10xx series Online check box selected closes the Install wizard, opens your Web browser, and then takes you to the HP Web Registration Web site. Enter the appropriate information.
    • Clicking Finish with the Print Test Page check box selected closes the Install wizard and prints a test page.
    • Clearing both check boxes and clicking Finish closes the Install wizard.
  9. If you are prompted to restart your computer, click Yes

Introduction This document will help download and install software for the printer. For additional instructions, see the document, Software Installation and Supported Operating System Information ( c00313299 ) Software and updates for many HP products are available at www.hp.com . Select download drivers from the HP main page, then enter the product model when prompted. Downloading and installing the software NOTE: Before proceeding with the software installation, the printer must first be properly set up, connected to the computer using a USB cable, and the computer must be ready to print. To download the software, follow the steps below:
  1. Turn on the printer first, then turn on the computer.
  2. Close any screen savers, virus protection programs, or other software programs running on the computer other than the browser.
  3. Browse to the software download page using the instructions in the introduction section above.
  4. Click on download and a File Download box will appear.
  5. Select Save This Program to Disk and a Save As box will appear.
  6. Select a directory to save the file and click Save (or use the default path).
  7. Locate the file using Windows Explorer when the download has completed.
  8. Double click on the file. This will extract all the driver files into a directory on your hard drive. The directory these files are extracted to will have a similar name to the printer model that was downloaded (i.e., c:\Program Files\Hewlett-Packard\LaserJet 1020-1022 Drivers). However, you can change the path and directory name at the time of extracting the file.
  9. Open the Printers Window by clicking Start , Settings , Printers .
  10. If the printer was previously installed follow the steps below, otherwise proceed to step 11.
    1. Right click on the printer and select Properties from the pop menu.
    2. On the General tab, select New Driver .
    3. Click on the Warning Box that pops up.
    4. A printer listing box will appear. Select Have Disk .
    5. Another box, Install from Disk , appears.
    6. Click the Browse to locate the expanded files directory (i.e., c:\Program files\Hewlett-Packard\LaserJet 1020-1022 Drivers).
    7. Click on the file ending with .inf .
    8. Click Open , and then Okay and let files install.
  11. If you are adding the printer for the first time, follow the steps below, otherwise proceed to step 12.
    1. Click Add New Printer .
    2. Follow the instructions of the Add Printer Wizard .
  12. Finished. Send a print job to the printer
HP Driver Downloand link

Dec 25, 2007

- You need to delete all the old attemps, old drivers. Then retry

what operating system?

Dec 25, 2007

- restoring will not delete old attemps, add remove programs does.

Dec 25, 2007

- Delete drivers, run this program, download driver from web save to location an h/drive. reboot. plug in usb, let it do its thing, select have disk, direct it to download info saved on hd.
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Solution #2

posted on Jan 20, 2009
Not Rated)

abhishek0404

Rank: Wiz 
Rating: 80%, 36 votes
Try to install the drivers from the following link... as it is a possibility that the installation CD you have might have gone bad... or some of the critical files might be missing from your system:-

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&lang=en&product=1814094&
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