My cable modem was down for about 12 hours yesterday, but it's now up and running on my desktop, but my laptop will not recognize the wireless signal from the router. I called Gateway (laptop manufacturer) and Charter (internet provider) and they suggested that I should call Hawking. I really hate being on the phone for long periods of time, and it's Christmas Eve, so I thought I'd post here first. I've recycled the power a couple of dozen times with no luck, and tried to reset the router but I don't know if it worked or not? Can anyone help me? I would greatly appreciate it! Thank you!
Can your laptop connect to the internet using an ethernet cable that is connected to the Hawking router?
Check to see if your laptop has a wireless on-off button or switch on the outside of the case. It may even be a combination of two keys "Fn + F2" on some Gateway laptops. When you flip the switch an indicator light of some kind will tell you when your turning the wireless radio on and off. Flick the switch until you're sure the radio is on and try to connect.
Let me know the answers to both of these items.
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Thanks for your answer, but I called Gateway back and they seem to think my network card has gone bad, because my sister has wireless on her laptop. So they are sending me another network card. I do appreciate your help though.
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