Question about Dell Dimension E521 (D10E16) PC Desktop

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How do I clear this message from my screen. " Your system might be at risk, Click here to protect your system with Green AV

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It may well be some form of virus or spyware.

You should rule out nasty stuff first.

MBAM !


for a free one its pretty darned good !

From a CLEAN computer download and put on a flash drive.

Copy to your DESKTOP on the suspec computer.

Run it but dont change any options just use what it offers.

When its done let it clean anything it finds.

Its where I always start with an infected machine.

As for antivirus AVOID Norton or Mcafee but try the AVG FREE version MBAM should clean up without buying

Only continued use would require purchase As for too many applications that would be up to you to decide what you REALLY need and dont. Most toolbars are a waste of both time and space and can hog computers down. Maybe a good clean up is in order ?

It may just be a "leaking application"

These are badly coded programs that dont release memory when they should and just keep taking more to do the same job.

May I suggest you download
"hijackthis"


It is a program that can make a report on what you have running in such a way that you can post that information to certain sites and experts there will look at it.

They will then give you reccomendations as to how you can remove programs or fix some issues that may be upsetting your computer.

Dont post the log here but follow the nstructions and help the program offers to send it to one of the sites it will offer you.

If you understand startup lists you may even be able to spot som things yourself that you dont want to run and disable them from hijack this.
.

Posted on Oct 08, 2009

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Green AV is a Fake AV program.
If you are receiving a popup prompting you to download it, then you may already have some sort of infection.

In order to deal with this, you may want to consider a legitimate malware removal tool such as spybot S&D or malwarebytes
I would also reccomend doing a search of the files on your system and removing anything with the GreenAV name.

Posted on Oct 08, 2009

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  • Master
  • 484 Answers

This sounds like a virus/spyware trojan. If so, there is no easy way to remove this from your system. You might go to Symantec's Norton Anti-Virus site and see if they have a specific tool for removal, but in general, you have to be extremely fortunate to remove it.
The best advice I can give is to copy anything important - documents, spreadsheets, photos, etc. - to a Jump Drive, or write them to a DVD, or do something similar.
Then wipe out your C drive and reinstall your operating system.
Again, you might try to remove this with a specific tool, but you will have to be very lucky to get this done safely, without losing your data.
I worked at a law firm in NYC for a number of years, and ran into this a dozen times. I was able to remove it three times without problems; the rest of the times, we simply rebuilt the computer, as this trojan will hide and return at the most inconvenient time.
Sorry to be the bearer of bad news.
-a.

Posted on Oct 08, 2009

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Posted on Jan 02, 2017

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