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The user manual for the Moto Razr V3 is at:
"V3 GSM Motomanual"
http://www.motorola.com/mdirect/manuals/V3c_9496A74O.pdf Pages 68-69 of the manual (which correspond to pages 70-71 of the PDF file) state:
"Calling With 1-Touch Dial
To call phonebook entries 1 through 9, press and hold the single-digit
speed dial number for one second.
You can set 1-touch dial to call the entries in your phone memory
phonebook or the SIM card phonebook:
Find the Feature M> Settings > Initial Setup
> 1-Touch Dial
1 S scroll to the location you want
2 SELECT (+) select the location"
Page 8 (page 10 of the PDF file) indicates that the symbols
(represented by "M>", "S", and "SELECT (+)") mean the menu key, 4-way
navigation key, and SELECT.
Page 51 (pages 53 of the PDF file) explains how to store phone numbers
in the phonebook -- which you can then call with 1-touch dial.
you can get in touch with motorolla for replacement or find one online .. the motorola razr is not sold through att anymore and is being discontinued through alot of carriers..good luck finding another one more of your options are goin to be online though .. motorolla's # is 800-331-6456 800-657-7576 (Windows Mobile Support)