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My Dell Inspiron 6000 has recently had the annoying habit of connecting briefly to a website, or a page within a site, and then going totally gray. The tab still lists the page or site I wanted.

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  • Liz Oct 08, 2009

    Thanks for your reply. I am running XP and Exp 8. I have recently run a scan as well.

  • Liz Oct 08, 2009

    Sent back more info

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  • 830 Answers

This can be caused by a number of reasons but let's try a few things:

Make sure you have all the Windows updates and the newest Internet Explorer 8 (included in updates)

Run a virus and malware scan on computer to make sure it is not infected.

Please let me know if you are running Windows XP or Vista?

Posted on Oct 08, 2009

  • Jennifer DeLaCruz
    Jennifer DeLaCruz Oct 08, 2009

    Are you running any programs in the background while online? Such as Limewire, etc. I would disable all startup programs to free up some proccessing speed. To do this, go to start menu, run and type in msconfig



    In the box that appears, click on the tab that says startup. Disable all startup programs except antivirus. Reboot computer. When running a celeron processor it is important to keep unnecessary programs from running in the background because they slow down computer.



    Check these issues and we can move to the next troubleshooting. Sorry for all the steps but there are a few possible reasons and troubleshooting them will get us exactly to the problem. I wouldn't want to call it a hardware problem if it is something simple.

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