Question about Tomtom ONE GPS Receiver

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TomTom has difficulties locating satellites.

Dears,
Every time I start my TomTom it had trouble finding a satellite connection. The first couple of times I hit the reset button at the bottom of the device. Upon reset/start the device could find up to 7 satellites. Today even the reset button doesn’t work. It is a bright day outside and I cannot understand why TomTom has so much trouble locating the satellites.

I wonder if I am doing something wrong regarding startup-shutoff. This problem happens every time I shut down the device. If I keep it on after resetting, it stays hooked to the satellite. Every time the device is shut/restarted it gets lost.

Shouldn't the device be shut down once I done with it. Is there some type of sleep / semi-shut mode?

Kindly help…Mahesh

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  • Anonymous Jan 19, 2009

    i have the same issue my tom tom one will not find satelletes and asked if i was in a building. how do i fix this and if doing a GPSquickfix is the answer how do you do this?

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Download the latest software tomtom home and do a gpsquickfix. THis will solve the problem and tell the unit where the satellites are for the next 7 days. May need to do gpsquickfix often.

Posted on Dec 29, 2007

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Reset your TomTom GPS receiver. Some TomTom users report occasional difficulty in getting their TomTom navigation device to start or respond to commands. If this happens to you, remedy the problem by performing a soft reset on your TomTom GPS. A soft reset will reset the data on your TomTom GPS receiver without erasing any data. To reset a TomTom GPS receiver, press and hold the "On/Off" button for 15 seconds or until the device restarts.
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Let your TomTom GPS acquire the necessary satellite signals outside. If the device has trouble connecting to the satellite signals necessary for its operation, try an easy fix to the problem. Take your TomTom GPS receiver outside, away from mountains, tall buildings or heavy foliage, where the receiver has a clear view of the sky. Wait for a few moments while the device acquires the necessary satellite signals.

Read more: How to Troubleshoot a Tom Tom GPS ' eHow.com http://www.ehow.com/how_5533906_troubleshoot-tom-tom-gps.html#ixzz1hV4FBQ91

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To speed up the process, the Tomtom receivers can use a helper file stored on the device. It holds precomputed positional data for the GPS satellites that makes finding them a matter of a few seconds.

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You will need to connect your Tomtom device to a PC with the "Tomtom HOME" software installed, available from the Tomtom company web site. Use the software by following the onscreen instructions to update the package "QuickGPSFix" at least once every two weeks and you will find your device much more swift in establishing GPS connection.

Note also, all GPS devices require clear view of the sky. They do not work inside buildings, in tunnels, through the roof of the car, and even trees or buildings near to the car may compromise GPS reception. Make sure the device is mounted in an area of the windshield where it can "see" the satellites.
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To speed up the process, the Tomtom receivers can use a helper file stored on the device. It holds precomputed positional data for the GPS satellites that makes finding them a matter of a few seconds.

However, the file holds precomputed data for some two weeks in advance only. After this period, the Tomtom device has to resort to the slow scanning procedure.

You will need to connect your Tomtom device to a PC with the "Tomtom HOME" software installed, available from the Tomtom company web site. Use the software by following the onscreen instructions to update the package "QuickGPSFix" at least once every two weeks and you will find your device much more swift in establishing GPS connection.

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I suggest you download the latest updates and QuickFix, then leave the unti close to a window (even if you are indoors). The unit should be able to get a fix on the GPS satellites in less than 15 minutes.

Please, let me know if you need more detailed instructions

By the way, TomTom suggest to update your GPS at least once a week. This ensures that the GPS can finde the satellites quickly. believe me, after I did it the 1st time, the GPS was able to find the setellites in less than 10 seconds. Most GPS take a good couple of minutes :)

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2 Answers

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2 Answers

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Hi,

Sometimes it can take a TomTom many minutes to obtain satellites. To give it a chance and to test it make sure you have a clear 180 degree view to the south ( that's if you are in the northern hemisphere ) . Its to the north if you are in the southern hemisphere.
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If you switch on , let it boot up , then tap the screen near the bottom right where you see a bar graph . ( see photo's and finger indicates where to tap position )
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Once the TomTom gets a fix , even if you turn it off then on again it will remember what satellites it was locked onto before so it should not need to scan again and should find the satellites real quick or at least quicker. See photographs below for the 3 stages to go through to check status.
( NOTE : The photograph shows a TomTom ONE v2 but almost all models of TomTom show similar screens ) See last photo where one of the bars is GREY , this shows it's receiving that satellite but it's not strong enough to get a fix from it. The last bar shows the TomTom knows there is a satellite there but currently has no signal from it. The BLUE bars show good reception and fixes on those satellites.
I do hope this helps solve your problem but if not then please revisit this forum and post any questions again and i'll see if I can help.

Please remember to rate my comments and recommendations if you have found them useful at all by clicking on the coloured diamonds on this page.

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