Question about Apple iPhone 3G

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No-one will help me with this piece of ****!

There are many problems with it. It wont come on sometimes when in lock mode. Unlock it and it shuts off sometimes. It will shut off at random. It freezes up and wont work. When on the phone, it goes to games at random, and it disconnects when in use. I bought the apple care plan and it seems that apple and its associates dont care or protect their product. On the seventh and most recent trip to yet another apple store the associate said that I must have got it wet and tripped the sensor. I have never gotten it wet and have never even taken it out of my case since Ive gotten it. Im really feeling neglected by this product and apple in general. Please help me with my lemon.

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Call Apple. 1800-MY-APPLE. Ask for a supervisor, be pleasant. Explain the problem and your frustration in a calm manner and ask if they can swap yours for a replacement phone. You have AppleCare you are entitled to at least the discounted replacement phone, this is $49. It will be a refurbished unit (which to Apple means it's all new except the memory-honestly) but will come with a 1yr warranty and it will extend your AppleCare.

Again, calm and pleasant is the name of the game. If your rude and loud it's not going to help. Imagine if I was rude and loud with you... Also call after 8pm Eastern, the night shift guys in Texas are way easier to work with.

Posted on Jan 13, 2010


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