Question about Kenmore 63792 Microwave Oven
Is it possible that some spray cleaner got into the controls?
I always recommend that users instead spray cleaner on a soft cloth then wipe the control panel.
Also, I always recommend non-ammonia cleaners since ammonia can crack and damage plastic.
Otherwise, the spray can get into the controls and lock it up or make it act odd.
If it does not dry out over time, it may need to be manually dried or blown out.
The keypad may be damaged or worn out, or control unit may be damaged.
On some models, the membrane keypad is not available as a separate part, so you would have to order the control panel frame assembly which comes with a new keypad.
In this case, you simply move your circuit board into the new frame. That is a simple do-it-yourself job.
At our Web site, we have a video available showing how to remove a typical over the range control panel assembly in under 5 minutes.
Then you unplug the keypad (as per the photo below) and move the circuit board into your frame.
Some connectors on the relays may have a lock:
You can find handy exploded views and get part numbers by entering your full model number at the Sears Parts Site.
A full Sears/Kenmore model number has 3 digits, a dot, then 8 more digits, such as ###.########
Once you have the Sears part number, you can usually get parts cheaper here.
If you might be interested in having us so the work for you, we charge $39.95.
Feel free to contact me directly.
We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.
William E. Miller
Posted on Oct 10, 2009
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Posted on Jan 02, 2017
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