Question about Kenmore 63792 Microwave Oven

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Keypad is inoperative - Kenmore 63792 Microwave Oven

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Is it possible that some spray cleaner got into the controls?

I always recommend that users instead spray cleaner on a soft cloth then wipe the control panel.

Also, I always recommend non-ammonia cleaners since ammonia can crack and damage plastic.

Otherwise, the spray can get into the controls and lock it up or make it act odd.

If it does not dry out over time, it may need to be manually dried or blown out.

The keypad may be damaged or worn out, or control unit may be damaged.

On some models, the membrane keypad is not available as a separate part, so you would have to order the control panel frame assembly which comes with a new keypad.

In this case, you simply move your circuit board into the new frame. That is a simple do-it-yourself job.

At our Web site, we have a video available showing how to remove a typical over the range control panel assembly in under 5 minutes.

Then you unplug the keypad (as per the photo below) and move the circuit board into your frame.

keypad is inoperative - 34374fd.jpg

Some connectors on the relays may have a lock:

positivelock.jpg
You can find handy exploded views and get part numbers by entering your full model number at the Sears Parts Site.

A full Sears/Kenmore model number has 3 digits, a dot, then 8 more digits, such as ###.########

Once you have the Sears part number, you can usually get parts cheaper here.

If you might be interested in having us so the work for you, we charge $39.95.

Feel free to contact me directly.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

William E. Miller
prototech@usa.net
http://www.microwavedisplay.com

Posted on Oct 10, 2009

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Posted on Jan 02, 2017

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Tappan 5030 microwave oven fuse is ok but no lights on keypad come on


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Touchpad dead If you have a stuck key or non-responsive key, most of the time you will have to replace the keypad for this microwave oven repair. If your keypad is connected to your control board by a flat ribbon wire, try disconnecting it and clean the silver contacts with an ordinary pencil eraser. After cleaning, plug it back in and try it. If it doesn't fix it, replace the keypad unit. Some units actually have keypad tests to confirm your diagnosis of a bad key.If your keypad and control is the same unit, replace that unit. Another note, unlike stove/oven keypads and controls, most microwaves do not have error codes or tests to distinguish whether it is truely the keypad or control. Most of the time, it is the keypad that needs replacing, but a small percentage of the time it can be the control. Check the tech sheet if they can point you to the right part.

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You can find helpful exploded view diagrams and order parts by entering your full model number here.

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If and when an oven is coming on or doing anything by itself, this is very dangerous and can result in a fire.

So until it is repaired, please leave it unplugged or leave the door open.

You likely have a shorting membrane keypad. MCA's parts site is not showing keypads or controller parts as being available for this model, but they may be.

You can contact them here.

FixYa doesn't notify me when there's a response, so if you have other questions, please contact me directly.

- William E. Miller, AS-EET
pupista@gmail.com
http://www.microwavecontrol.com
Microwave Oven Control Panel Repair Nationwide
"Recycling by repairing since 1982"

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That model number is not quite right. I'm going to assume it's JVM1740DMBB01.

(If that's not right, please check the tag inside the oven & reply back)

The membrane keypad is not available as a separate part, so you would have to order the control panel frame which comes with a new keypad.

In this case, you simply move your circuit board into the new frame.

The part number you need is WB07X11040 and you can find helpful exploded view diagrams and order this part here for $107.00 (compared to $164.75 from GE!)

At our Web site, we have a video available showing how to remove a typical over the range control panel assembly in under 5 minutes.

Feel free to contact me directly (and please remind me of your full model number from the tag on the unit) for more information & help.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

William E. Miller, AS-EET
prototech@usa.net
http://www.microwavedisplay.com

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I would say your keypad is shorting or there is corrosion, grease, or moisture on your control board.

If it's less than one year old, it should be fully covered under warranty. I'd suggest contacting the manufacturer to get it fixed free.


To download owner's manuals for Canadian models of Sylvania microwaves, visit
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For help with US models of Sylvania microwaves, contact Customer Service at 1-800-856-8977 (Mon-Fri 9:00-5:00 Pacific Time) or visit Galanz.

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