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No sound on channels that have SAP instead of Stereo

I have a mitsubishi tv and it worked fine when I had direct TV. I recently switched to cable and half the channels don't have sound. It seems like if it pops up SAP then the sound is gone. The ones that say stereo are fine. Do you know a way to shut this off. I do not have the factory remote to this tv either.

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You can access the menus using the buttons on the set. Go to audio menu, you'll find a setting that says listen to and have choices of mono stereo or sap, choose stereo.

Posted on Oct 11, 2009

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Brand new, connected to new cox cable box, video works great but no sound


if just running HDMI cable try adding audio cables too, check all your volume and mute settings in the system setup.
If you have audio on most channels, but have silence on some or all of your local network channels, you may have the Secondary Audio Programming (SAP) turned ON. Complete the following steps to turn off SAP.
  1. Press the Settings or MENU button on the digital remote.

    Result: The Settings screen displays.
  2. Choose from the following options.
If... Then... Disable SAPdisplays Press the Select button. Choose SAP Languagedisplays Use the left or right arrow buttons to choose the English setting and press Select. PREFERENCESdisplays Scroll to the Language option, select Audio, then select the option labeled Primary or the one labeled English. If the above quick fix doesn't work, there may be a problem with MTS, Stereo, or another SAP issue. Try the following:
  • Verify in the program listing guide that the program has MTS, Stereo, or SAP features.
  • Check to see if the MTS, STEREO or SAP light on the TV or VCR is on.
If the light is not on, try the following:
  • Push the MTS, STEREO, or SAP button on the TV or VCR.
  • Adjust the fine tuning on the TV set to restore the stereo or SAP.
http://www.cox.com/residential/support/tv/article.cox?articleId=81da8760-5c47-11df-ed4d-000000000000

Jan 20, 2016 | Televison & Video

1 Answer

I have comcast basic cable. Recently I have six channels (always the same ones) that don't have sound. All the other channels are fine. We have a small tv in the bedroom also connected to the cable and...


Try changing the audio settings in your tv. Sometimes changing from pcm to dolby digital or vice versa can get your audio back up on these channels. Remember some stations are broadcasting in digital pcm and or dolby digital. I would leave tv on pcm. If that doesnt work check to make sure your not in a second audio mode (meaning set is on sap) sometimes a customer will accidentally hit the sap button. Put unit on stereo setting

Oct 22, 2010 | Panasonic Viera TH-42PX80U Plasma TV

1 Answer

I've been having this audio issue with my LG 19LG30 for awhile now. Only recently discovering what exactly was going on. My audio would go in and out on some channels. There would be sound then muted for a...


to eliminate the problem just select the mono sound disable the stereo signal.so that your tv sound will be stable.this happens because not all tv stations are broadcasting on stereo signal thats why your tv keep on switching to mono and stereo base on what signal it receives.plus the signal being feed by the cable provider sometimes they are not stable enough to give the stereo signal so better select only the mono sound...tnx hope i helped you..

please rate my help!

Jun 05, 2010 | LG 19LG30 19 in. LCD HDTV

1 Answer

No sound on some channels, other channels fine


Your SAP/MTS function is most likely turned on. This feature has 3 modes: Stereo, Mono and SAP. Stereo and Mono are easy to understand, it's the SAP that can get you. SAP stands for Second Audio Production. It is used to provide weather, information or an additional language translation of a program. Some broadcasters simply transmit the mono audio over the SAP audio channel when the are not using it for other purposes. Other broadcasters simply do not use it, which does not give you any audio. Look on your remote for a SAP or MTS button. If you do not see one, look in your TV user menu for this feature. If you are using a cable box, look in the audio menu of the cable box. You are looking for something set to SAP... just change it to STEREO. I hope this was helpful.

Mar 26, 2010 | Televison & Video

2 Answers

Element ELCHS321 Picture is fine, sound does not work on some channels, any suggestions?


Make sure that the SAP is turned off. It's in the audio section of your menu.

Dec 09, 2009 | Element ELC-HS321 32 in. LCD TV

2 Answers

Toshiba 26LV610u TV with no sound on one channel


If you have lost sound on only one station and are using cable or an antenna directly to the TV. Look in the audio settings as most likely the SAP mode is turned on. If the TV detects a SAP signal even if there is no audio this is what you will end up with.

Nov 05, 2009 | Toshiba 26LV610U LCD TV

1 Answer

No Sound on some channels


I had the same problem, on the channels that have SAP go to your menu and switch them to stereo,the channels are in stereo but you have them on SAP

Jul 26, 2008 | RCA 27V530T 27" TV

1 Answer

No sound on 3 channels


Check if the sound adjustment is in STEREO-SAP-MONO mode

Change to STEREO mode

Jun 02, 2008 | Mitsubishi VS-50705 50" Rear Projection...

1 Answer

No sound on four channels while all other channels sound is fine.


You most likely have the SAP1.gif mode activated. Look for a button on your remote or an item in the on-screen menus of your television1.gif called MTS or SAP. You want to set this to "Main" "Normal" or "Stereo" (or even "Mono") mode to hear the regular television sound.

If it is in SAP (Secondary Audio Program) mode, as I believe yours is, you may hear no sound or a different audio program. Often this is a translation to another language, such as Spanish, and other times (notably with PBS stations) it is an unrelated audio (often music) feed. On some stations there may be no sound at all with the audio mode set to SAP.

Feb 14, 2008 | Sharp Aquos LC-13SH3U 13 in. EDTV-Ready...

1 Answer

CT-36D12


Instead of explaining the SAP/Stereo function to you, the easiest way to get the TV back to normal is while the set is on press the ACTION and POWER buttons at the same time and hold them until the CHK screen appears. Once that does release the buttons and then press the action button again to exit the CHK screen. Your TV is now back to the factory settings and will need to have the channels programmed again. By the way the SAP/STEREO button on the remote should be near the upper left hand corner of the remote itself.

Mar 25, 2007 | Panasonic CT-36D32 36" TV

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