Question about Medea 10 Bays VideoRaid RTRX (111473) Drive Case

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Describe your Medea 10 Bays VideoRaid RTRX Drive Case Problem. Status light on the front is solid red, indicating a bad controller, controller lights on the back are green, indicating good controller. 9 out of 10 discs have solid red light on back. Computer will not recognize the drive.

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You are correct about the solid green lights on the drives means that its working and the red lights means their is an issue with that drive. I do not know exactly what you have but im under the understanding that earlier models have had issues with the flex on the drivers that have caused issues with it. Here is a link for you where you can find and download the newest flex for your device, and update it. This might fix your problem. If it doesn't then its possible that the other 9 have went bad some how, but let me post this link first then i'll give you a way to determine if the others have gone bad.

CLICK HERE FOR FLEX INFO AND DOWNLOAD

At this link their is other links and information and even a hot line # you can call to help you even futher with it.

Now again i don't know exactly what you got so this may not be possible, but power down the device. Just in case thier not hot swappable. Just simply replace the one with the green light, into one of the bays with the red light, and put the red one into the one that light up green. See if their is any changes with the lights.. If the green light moves with the swap then its just the simple fact that what is in the drive bay is bad with the red ones. If the green light just stays where it no matter what you put into that drive from the one that where red in the first place then I'd try the new flex route.

Good luck,

Posted on Oct 08, 2009

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Posted on Jan 02, 2017

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