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try this: plug in the USB key & check for the green light. Then go to start, control panel, & double click mouse (with whatever mouse works). Check the hardware tab and see it the computer is recognizing that the mouse is there. If it is there, it should be working fine. If not, then perhaps you need to reinstall the USB port drivers. Sometimes this will happen when you've upgraded from 1.0 to 2.0 USB ports.
I had a similar problem: brand new arc mouse. Used it with the supplied batteries which ran out of juice yesterday. Put new batteries in this morning and the cursor wouldn't move at all. Tried every port, other computers etc but nothing. The tranceiver was connecting fine and being detected. The mouse was showing the green light as it should when you unfold it.
In the end i uninstalled intelipoint and was about to take the mouse back to the shop where i bought it. I gave it one more try and it worked!
So to cut a long story short - just try uninstalling the microsoft mouse software. Hope that works for some of you.
The warrenty period is usually a year. Is there a connection button on the receiver as well? Normally you need to press the connect button on the mouse, and then on the receiver shortly there after. If you want to replace it, you might have an easier time just getting a new mouse.
Most devices last a long time. Have you tried re-installing the software for the keyboard & Mouse> Also go to microsoft download center and get the latest drivers for you setup. Make sure when you do, choose the right Operating System driver for your Keyboard & Mouse. Hope this helps. Bud
Okay, a coworker had this problem and it was a fairly easy fix, first, plug the USB reciever into a direct USB port, then pess the connect button on the underside of the mouse, when the red light starts blinking let go and then press it and hold, and at the SAME TIME press and hold the connect button on the receiver until both the receiver light and the mouse light turn on steadily, and voila!
I know.....I have to ask...you've checked the batteries right? OK. Check the cable on the back to mahe sure it's still plugged in firmly. If you push the button on the transceiver, it should start blinking. Then hold the button on the bottom of the mouse until the light on the transceiver is solid. Let me know what happens. If this solves the peoblem PLEASE rate as fixed. If not, DON'Y RATE YET. Just add a comment letting me know what happened and I'm here to help you further. Thanks toba. Let me know.