Question about Brother MFC-620CN multifunction Color Inkjet Printer

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Brother mfc-620cn I have replaced all the colors and black and still can't get all the colors to print. I cleaned it about 10 times and all I get on the test is black and cyan color blocks. I am using mfg ink

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If you haven't been able to get the printer to print correctly after that many cleanings, it will have to be taken to a repair center for corrective maintenance. I service Brother products and you more than likely have an issue with the cleaning assembly. You can find a local authorized repair center at this link http://www.brother-usa.com/service/

Posted on Oct 08, 2009

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Posted on Jan 02, 2017

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Mfc-620cn prints all colors but black. went through clean process several times. any suggestions?


It seems simple enough, but this is one of the most effective ways of fixing printer cartridge error. Mostly, printer cartridge error occurs when the printer head is unable to identify the cartridge properly. And the basic reason behind this is that the cartridge is improperly attached.

To reattach the cartridge check the following steps :

turn on the lid of the printer and then remove the cartridge from the printer head.

Check the cartridge to make sure that there are no scratches or other damaged parts that can contribute to a printer cartridge error report.

Take note that the cartridge should not be left open for more than 30 minutes; otherwise the ink will start to dry up and the cartridge will get clogged.

http://en.kioskea.net/forum/affich-40171-printer-not-printing-black

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Your MFC has reached its limit of cleanings. The ink absorder box is full and needs to be replaced. Check the brother website for an authorized service center in your area.

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Print manager


if you go to the www.brother.com site, and look under downloads, by model number, one of the options should be to get a print management s/w package. it's a nice utility for maintenance

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cleaning here is more like the head cleaning from the print manager.

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first thing i would say to try would be to unplug it from computer and power for a good 10 minutes, while unplugged open up the scanner cover and make sure that there is not anything blocking paths and also make sure there is not like a flood of ink in their.
Let me know if ithis works

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A service partner has to adjust the printhead by special software. This cant be done by user. After adjustment the printing quality will be as good as brand new.

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