Question about HP OfficeJet 7310 All-In-One InkJet Printer

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After changing printer cartridge, all printed pages have 3 black horizontal lines across the page about an inch apart.

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It sounds to me that you need to run the clean print cartridges utility.

  1. Press the Setup button.
  2. Use the arrow keys to select Tools and then press the OK button.
  3. Select Clean Print Cartridge and then press OK . The device prints a test page.
  4. Examine the test page. If the print quality of the page is good, stop here. If the print quality is bad, go on to the next step for further cleaning.
    1. Open the Printer Toolbox . There are two ways to do this:
    1. Open HP Director , select the Settings menu, then the Print Settings submenu, and finally the Printer Toolbox .
    • If the HP Director method does not work, open Printers and Faxes in the Windows Control Panel , then right-click your printer icon and choose Properties . Click on Printing Preferences . Click the Services tab, then the Service This Device icon.
    1. The Printer Toolbox opens. On the Device Services tab, click Clean the Print Cartridges , then follow the on-screen instructions. Up to three levels of cleaning are available. Discard or recycle the page that prints.
    2. If above does not work, then remove the black cartridge, and olace it upside down in an area it won't be disturbed for an hour, then place it back in the printer, and print a test page. (This only applies to black cartridges)

    Posted on Oct 09, 2009


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    If they are the same distance apart every time then suspect the problem to be caused by the components in this order First the drum that is in the print or xerographic module, the charge and cleaning roller are located in that module also. So I suspect that first.its .Located above and to the right of the toner cartridge. Secondly it could be the roller on the toner cartridge, that would occur probably every 1 1/2 to 2 inches apart, the drum would cause the defect about every 3 inches. It less likely could be coming from the fuser, and if the fuser was causing that you should also have a lot of jams. There is also a transfer roller on the right hand door that could be causing it, but that would be exceptionally rare.
    If the lines are random and have no consistant spacing, I would suspect the power supply then the laser.

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    Horizontal black lines across page.

    Horizontal lines usually indicate a toner cartridge that is not cleaning properly.

    A. If the distance between defects is 38 mm (1.5 inches), 47 mm (1.85 inches), or 94 mm (3.7 inches), the print cartridge might need to be replaced.
    B. Clean the printer.

    1. Clean the inside of the printer and run a cleaning page to clean the fuser.

    Over time, particles of toner and paper accumulate inside the printer. This can cause print-quality problems during printing. Cleaning the printer eliminates or reduces these problems.

    To clean the inside of the printer
    1. Turn the printer off and unplug the power cord.
    2. Open the top cover.
    3. Remove the print cartridge.
    4. With a dry, lint-free cloth, wipe any residue from the paper path area and the print cartridge
    5. Reinstall the print cartridge and close the top cover.
    6. Plug in the power cable and turn the printer on.

    Cleaning the fuser:

    Run the printer cleaning page to keep the fuser free of toner and paper particles that can sometimes accumulate. Accumulation of toner and particles can cause specks to appear on the front or back side of your print jobs. To ensure optimum print quality, HP recommends that you use the cleaning page every time that you
    replace the print cartridge or on an automatic interval that you can set up. The cleaning procedure takes about 2.5 minutes to complete. A CLEANING message appears on the printer control panel display while the cleaning is taking place.
    To run the cleaning page:

    In order for the cleaning page to work correctly, print the page on copier-grade paper (not bond, heavy, or rough paper).
    1. If your printer model includes a duplexer, open the rear output bin.
    2. Press Menu to open the menus.
    3. Use (Up button) or (Down button) to scroll to CONFIGURE DEVICE, and then press (Select button).
    4. Use (Up button) or (Down button) to scroll to PRINT QUALITY, and then press (Select button).
    5. Use (Up button) or (Down button) to scroll to CREATE CLEANING PAGE, and then press (Select button).
    6. Follow the instructions on the cleaning page to complete the cleaning process.
    7. If your printer model includes a duplexer, close the rear output bin.

    If this helps resolve the problem, please post a reply. Binary Bob

    Sep 11, 2008 | HP LaserJet 2420 Printer

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