Question about Lexmark C524 Laser Printer

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Black smudges left side of paper

Hi my name is Tonya and my issue is with the printing. After a sheet prints on the left side of the paper there are black smudges about an inch apart all the way up the page. Please help it is very annoying.

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  • magulicks Oct 08, 2009

    The printer I have is the lexmark C532dn and I cleaned the waste toner box on the left side of the printer. I pulled the box out, cleaned it and put it back in. The problem still persists and now there is a faint pink smudge on the right side of the paper as well as the black smudge on the left side. Did I clean the right thing or is there something else?

  • magulicks Oct 08, 2009

    The printer i have is the lexmark C532dn. I cleaned the waste toner box on the left side of the printer. I am not sure if there is another place to remove and clean. Once I removed the waste toner box and cleaned it I reprinted and now there is also a pink smudge on the right side of the paper. I am not the best mechanically inclined person, Thanks Tonya

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Dirty....clean the toner area. The place where your toner/ink cartridge is, that area needs to be cleaned.

Posted on Oct 08, 2009

  • Greg Bernett
    Greg Bernett Oct 08, 2009

    It sounds like you cleaned the wrong area....but, nonetheless, what did you use to clean it?

  • Greg Bernett
    Greg Bernett Oct 08, 2009

    Cleaning the box is okay...won't really harm anything but you want to clean the actually printer area where the cartridge goes....make sure you have your machine off when you do this.



    Greg

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When I print, the pages are smudged with ink. What should I do?
Description:
- If smudged stains appear at the top center of the printed page:
  • Make sure the paper is not too thick or curled.
    Also, verify that the appropriate paper is being used and that the paper type set in the machine matches the media used.
  • Make sure the paper is not curled when you print on the back side of the paper with the Print Odd Pages and Print Even Pages settings.

- If smudged stains appear at the right or left corner of the printed page:
  • Make sure the paper is not curled when you print on the back side of the paper with the Print Odd Pages and Print Even Pages settings.

- If smudged stains appear on the reverse side or at the bottom of the page:
NOTE: Illustrations shown below are from the representative product and may differ from your Brother machine.
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    How to clean the machine's printer platen

    1. Unplug the machine from the AC power outlet.
    2. Lift the scanner cover until it locks securely in the open position.
    3. Clean the machine's printer platen(1) and the area around it, wiping off any scattered ink with a soft, dry, lint-free cloth.

      platen1.gif
    4. Close the scanner cover.

  • Make sure you are using Genuine Brother Innobella™ Ink.
    > Brother Genuine Supplies information


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    flap1.gif

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One common cause of paper feed issues is a build up of dust on the printer's rear paper feed roller. This roller consists of a plastic axle white roller. This is located in the automatic sheet feeder and is referred to as the "Pick Roller." As dust builds up on the rubber rollers, they become less tacky and therefore unable to grab a single sheet of paper.

To prevent and/or cure this type of paper feed problem, these rubber rollers should be cleaned. Unplug the printer's power cord and remove the paper from the automatic sheet feeder. Please remove the paper access door from back of the printer and clean the white rollers inside with a cloth dampened with warm water (be sure there is no excess water on the cloth as it may drip into the machine). After these are free of any dust, close the paper access door. Reload the paper and plug the power cord back in. The paper should then feed normally.

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In the printer and fax, right click on your device name, choose maintenance and run Cleaning, Deep Cleaning, Roller Cleaning and Bottom Plate Cleaning.

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