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AOL Software When I try to open AOL I receive an error that states the SNMaster.idx Database is missing" what is it ??? and how do I get it back ???

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Hi there,

The file which is missing is located in
C:\Documents and Settings\All Users\Application Data\AOL\C_America Online 9.0\idb\SNMaster.id

Browse to C:\Program Files\AOL 9.1\ and double click on aol.exe. It should start just fine.

To copy the AOL data files and move them to the right location:
1. Click the Start button, then open My Computer.

Note: If using Windows Vista, click the Start button, then click Computer.

2. Access the AOL folder.

If using Windows 2000 or Windows XP, double-click the Local Disk (C:), then navigate to Windows\All Users\Application Data\AOL folder.
If using Windows Vista, double-click the Local Disk (C:), then navigate to the Windows\ProgramData|AOL folder. Windows Vista users can alternatively search for C_AOL90 to find it.

3. Right-click the C_AOL90 folder, then click Copy.
Note: If there are multiple copies of the C_AOL90 folder, copy the folder with the later letter next to it. e.g.: If you have C_AOL90a and C_AOL90b, then C_AOL90b is folder that would need to be copied.

4. Paste the folder into the correct location.
If using Windows 2000 or Windows XP, navigate to the C:\Documents And Settings\All Users\Application Data\AOL folder. Right-click the AOL folder, then click Paste.
If using Windows Vista, navigate to the C:\ProgramData\AOL folder. Right-click the AOL folder, then click Paste.
Notes:

If you do not find the Application Data folder, it may be hidden. To see all hidden folders on Windows XP or 2000, click the Tools menu, click Folder Options, then click the View tab. Under Hidden files and folders, choose the Show hidden files and folders option by clicking it, then click the OK button.
If you do not find the ProgramData folder, it may be hidden. To see all hidden folders, click the Organize menu, click Folder and Search Options, then click the View tab. Under Hidden files and folders, choose the Show hidden files and folders option by clicking it, then click the OK button.

5. Launch the AOL® software again.

Warm regards,

Anirban Mazumdar

Posted on Oct 08, 2009

Testimonial: "Dear Anirban....Thank you sooooooo much........ you are awesome !!!...... and this website is great..... wish I would have found it earlier....."

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In AOL 9.0, right click the AOL icon in the taskbar at the right hand corner of near the clock, then click on System Information. When it opens...it takes a few seconds...click on the Utilities tab at the top of the page. Click on the Quick Restore button at the bottom of the page. Click on Procedd, then follow any on-screen instructions after that.

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